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November 2023 by Ryan Vishey
Mark P. in the Used Sales department was an excellent salesman; knowledgeable, personable, and respectful. Even though I chose not to buy the vehicle I was looking at, he was very understanding. I will consider shopping this location again in the future.
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November 2023 by Rose Moen
Had a very pleasant female to assist me. She was in training, and did very well explaining what the process of tending to my car’s needs were. She explained tire needs, with tire purchase infor and rebates and prices that are available. A quick in and out appointment. Thank you! Rc Moen
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November 2023 by Brian Torbert
Fantastic service experience! Top notch communication. I came in for an alignment and oil change, and I had a couple requests on the alignment that he really made sure were accommodated and kept me completely updated on everything. Was awesome at making sure everything was done how I wanted it, and made sure I was happy with everything. Also a big shout out to the tech that did the alignment, Curtis. Thanks Chris and Curtis!
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November 2023 by Kristine Nolan
The service department was helpful, friendly and caring. They worked on my vehicle while I waited. I was very impressed with the professionalism I experienced at Serra. I will definitely bring my vehicle back here whenever I need to have it serviced.
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November 2023 by Bishop CJ Andre
My experience with Matt was amazing. Consistently going over, above & beyond to make clients pleased - Matt never ceases to amaze. He and his associates provide great service, excellent communication, as well as a through understanding of what’s needed to take my vehicle to optimal performance. This includes meticulous attention to details. I pass several dealerships and travel to Washington, MI to deal with Matt at Serra Cadillac. Highly recommended!
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November 2023 by Wendy Graber
Nancy was very attentive. She helped me through the entire process from quoting several vehicles right through to showing me how to use the features of my new SUV. She was patient, never pushy throughout the process even with me changing my mind several times! She is very knowledgeable, has a great sense of humor & beautiful personality. I will continue to lease or buy from her well into the future. I could not have had a better experience. Serra is lucky to have her, she truly is a fantastic asset to their team.
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November 2023 by Brittany Garrison
Excellent service! Chris was friendly and professional, easy to communicate with via text and phone. Got my car in and out in a day! He set me up with a rental car through enterprise, and even had it returned for me. Thank you!
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November 2023 by Sharon Beheler
Yeah I had excellent service they were prompt and let me use cupon saved me some money.I was especially had an advisor his name is Stephen Davis. He was extremely courteous. I am senior and I forgot my cane at home and Iam unable to stand and have difficulty walking. So just wanted say God bless you for your kindness
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October 2023 by Dan Secor
So, I have had Serra doing my oil changes regularly. This is the first time changing the oil on my truck at home. This is the drain plug out of my 2500 HD. I put a torque wrench on it and kept going up in increments of 5ft lbs until it broke loose at 60 ft lbs. The threads on the bolt are rolled back, as you can see.I didn't go back this time around because I had to argue with the women at the service desk about them not greasing the front end the prior visit. She tried to tell me new cars don't have grease fittings.....If you are leasing your car, probably not a problem. If you are buying it, get your oil changed elsewhere...
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October 2023 by Giorgio Lanni
I had a great car-buying experience with Vito as my salesperson. He kept his promise to reach back out to me if a prior car sale fell through and became available. His responsiveness and professionalism made the transaction seamless. What truly stood out was how seamlessly Vito made the sales transaction. From the moment I test drove the car to signing the closing paperwork, the entire process took less than two hours. This made the purchase incredibly convenient and stress-free.Highly recommended!Thank you Vito.
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September 2023 by D Roehm
Matt Kaake at Serra Cadillac Service always provides outstanding service! He is amazing. He always puts the customer first and goes above and beyond. Matt explains car repairs in detail in a very clear manner to make sure everything is understood. He is a true pleasure to work with; he is professional, calm, and friendly. Matt is an asset to Serra. Keep up the excellent job Matt!
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September 2023 by The Stately's
Appreciate Steven McCarrick saying that Serra didn't need our business and to look somewhere else, cause we wouldn't have found Ann Martin with Les Stanford Cadillac who sold us a new 2023 Escalade Super Cruise Premium Luxury Edition. Thanks again Steve.
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September 2023 by Heidi Nowaczewski
My son purchased a used car from here after being assured that they take their 120 point safety inspection serious since they have have a reputation to uphold. First issue was that they never showed him the carfax but then slid it in with his other paper work and had him sign saying he got it. Super shady. Then he gets the car home and notices that the seatbelt isn't locking into place correctly. They did fix that issue but how is that not part of the safety check? Next was his brakes. Within a couple weeks he went in to have the tires balanced and rotated (where he finds out 1 tire isn't the same which is causing shaking issues). There they tell him he has less than 10% brake life left. Serra management contacted him after his review and told him well it did stop so was safe! Next issue (all within first couple weeks. This car cost over $15,000) is there is a leak in his windshield washing tank and it doesn't hold fluid. So now this car isn't even street legal. Beware of this place at all cost!
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August 2023 by Jessa Stallsmith
Tom was very friendly and knowledgeable. He answered all my questions and helped me find a car I loved that was within my budget. He wasn’t pushy at all and I didn’t feel like he was pressuring me to purchase a car when I wasn’t sure about it. Overall, he was wonderful and I would definitely recommend him to anyone looking for a new car!
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August 2023 by JoJo Marie
I had the pleasure of working with Sebastian!! Sebastian was extremely pleasant to work with from start to finish. The finance manager Jeremy was extremely helpful as well and Jeremy answered all of my questions that I had. Jeremy explained the information that was needed, I never felt pushed or rushed once, it was the easiest car experience that I've ever had!! I will definitely be back again for future vehicle purchases! Thanks a bunch, Sebastian and Jeremy!! You both rock!!!
