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November 2023 by Azhar uddin Mohammed
I bought this white beauty a month ago from kia serra, my sales man was Matt, sales manager was Dave and Roman from finance. Professional, friendly staff, patient with process. Great sale Experienced!!! would refer those seeking kia in future.
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November 2023 by Frank Vukaj
Amy was wonderful. We just recently bought a 2023 Sorento and I love this SUV. She made sure to find the right fit for my family and I. We really appreciate her and the service she provided!! We recommend working with Amy at Serra Kia.
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October 2023 by Rick Bell
Dave the New Car GM, and Monica our sales representative, were Fabulous .I hate going to the dealership every couple of years, just a lost day.Not in this Case. They spent a great deal of time explaining the difference in platforms advantages and disadvantages of each.Once we decided what we wanted They found the exact vehicle that we wanted.This is only vehicle I was ever excited to get.The 2 week wait seemed like forever, but when we got it, well worth the wait.Fantastic Experience
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October 2023 by Andrew Shaum
This was the single best experience I have had at a dealership. Our Sales Rep was Brian and he did a wonderful job. We didn't meet until the day we went to pick up our vehicle, but we communicated with each other for about 3 months prior to vehicle pickup. He answered all of our questions thoroughly and made sure we got any extra information we may have needed. He kept us updated with the vehicle as it was being shipped and got us all the paperwork we needed so we were ready when it was time to pick up. I didn't feel pressured at all to add anything I didn't want. I wasn't asked to look into other vehicles that may have been "better" than what I was asking for. I was referred to some extra "warranty" type products, but it wasn't forced on me in any way. I said no for now, and that was it. If I ever get another Kia (probably will), I'll be heading back to Serra.
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September 2023 by Richard Niemietz
Teresa and her team were perfect with service and communication at every point. We're customers for life with our 2018 Stinger GT2
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July 2023 by Meatloaf
Bought a used jeep here, It was ok i did not get the jeep i wanted not sure if i will go back when the time is right but nothing stood out. the 2 jeeps i test drove one the back wanted alot more money down and the next one i test drove had trans issues so i only had one to pick from a small red 2017 Jeep Renegade i should have walked but i needed a good running car, so i and liking it more now after driving it but it is still not what i wanted. they should have offered to fix the 2nd jeep i wanted before sticking me in one i did not want, but i think it works like that. Anyway i call my little Red Jeep Mushu
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June 2023 by Kim Ruhlig
Brian McIntyre was a pleasure to work with. He made our daughters first car buying experience easy. It was great to know Kia does what it can to help younger drivers get into the car of their dreams. K5 GT
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May 2023 by Donghyun Yi
I got my 2023 Sportage Hybrid with help of Tom Graskewicz. He is extremely nice, professional, informative, and quick. I was able to have all the paper work and finance taken care prior to my visit. I did all that over the phone. I would recommend him to anyone. No mark up, he is very honest and generous. FYI, he gave me the best deal for APR compared to 7 different credit unions local/national.
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April 2023 by Brandon Wong
Only have experience with Keith Bailey, and I would stay away from him if you are in the market for a vehicle. He treated me as a sub-class human and told me i wouldnt qualify for a good financing option as well as not wanting to really work with me. Let me also state that i was going to put half down on a new car in cash.I went to Kia in Lansing and was given the "special financing that people dont usually qualify for (Keiths words not mine" and have been happy with my new vehicle.Keith is pushy to get you to buy something you dont particularly want, and isnt quite knowledgeable on financing and the car inventory in general.I cannot speak for all salesmen at Serra Kia.... but i can say STAY AWAY FROM Keith Bailey.
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February 2023 by Michelle Mikkola
Purchased to my first Kia here in 2012 and have not been disappointed. The sales team is not agressive and the service department is the best I've dealt with. What keeps me coming back is my service advisor Teresa. She's extremely knowledgeable and make sure that I am in-and-out as soon as possible.
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February 2023 by Samantha Recollet
Don’t buy a used car from this place . Keith Bailey scammed me into buying a 2014 Kia Soul for a little over 11grand that was ready to break down . He refused to negotiate and guarantee all used cars are examine before they put them up for sale obviously somebody decided not do their job . I ended up having to take it in 3 times within the first two months I had it have to get multiple parts replaced. the only Reason I was willing to buy the car was because I know people who bought brand new cars from here and they’ve been great cars . Despite of my experience buying a car .I would say Theresa, who I believe is in charge of scheduling and billing for when you take your car in . she was phenomenal she went above and behind , for me to make sure I had a working car .
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February 2023 by Glamdring TheFoeHammer
I brought my ‘22 Sorento to this location because I wanted an oil change, and also because I received a recall letter about the transmission, and I was kindly welcomed by Teresa and Alex. Not only was I able to setup an appointment in less than a week, but they were extremely hospitable, and knowledgeable. My Sorento drives/shifts noticeably smoother due to the updates the transmission needed. This was my first time at this particular KIA dealership, and I must say I was genuinely impressed with the service. I’ll be sure to bring my vehicle back to this location for any future servicing needs ??
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February 2023 by GARDNER WHITE
My salesman was Brian M. He was awesome/helpful with helping me order the car I wanted the way I wanted it! He wasn't trying to sell me something I didn't want or something that's just in now and sacrificing what I wanted out of my next vehicle. Breaking down everything. There were no "hidden fees or surprise taxes. He told me how long it could take and kept me updated every week. My car was originally eta of 4-6 months and he started updating me after 1 month. It ended up taking 10 weeks! Paperwork went smooth and he took the time to go over every gadget and introduced me to the service team. I got treated like dirt at summit place in auburn hills. I was glad I went here and got treated so nicely!
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January 2023 by Tracey Morris
Theresa and the service team here made my service visit easy. She explained what would be done, outlined the pricing, and checked in to let me know how things were going. My service call was quick (my air deflector shield had come loose), but the team made sure to do a full inspection and checked out my car to make sure there were no other issues. Everyone was friendly, and the waiting area felt like being in a friend's den. I was very happy with my service and will be back in the future.
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January 2023 by Summer Mullas
Keith at Serra Kia was so helpful and made purchasing our first new car a breeze. Even with our never ending list of questions he was always professional while also being personable. We appreciate the help with such a big purchase and my family and I love our new car!