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December 2023 by Briana W.
I have been disputing a bill for months (went through the insurance appeal process and insurance denied it, so hospital is trying to charge us the full amount, when we all know the insurance would only paid them about $280). We called and called. People said that "that wasn't anyone's job and no one could do that." We finally reached someone who said they would submit it for an internal appeals process. They never called back. I finally submitted a complaint on the web site, and someone called back who was actually helpful and followed up. Unfortunately, the people she called told her they "don't adjust bills when insurance denies them" but ALSO that they DO offer discounts and they "don't know why a discount was not offered to me when I called about paying and they will retrain staff on that." But they are still not offering ME a discount. They also claimed there is NOT an internal appeals process. (Except they previously said there was.) The only options are people who work here are lying or are just incompetent, and I have no incentive to take myself or my family to any location in this hospital system ever again, when I can go somewhere else that might have a more fair billing policy and actually give me a discount next time my insurance refuses to pay (which I am certain they will). They have lost the business of a family of five people, plus every single person I will complain to about this both online and in person, because they didn't want to give me a discount of a few hundred dollars. That seems like a terrible business practice.
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July 2023 by Bones W.
If you go there pack lunch and dinner. Was there 5hrs and then left. I have MS and was in so much pain and a flair. Ridiculous no-one should wait that long. Hire some people. The place needs it. I knew Firewall would make it worse.
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July 2023 by Vanita Y.
Rude receptionist rude workers rude customer service operator didn't do what they told me. Continuous hang ups when I tried to solve the problem. These people have become immune to people who have traumatic medical experience's. Harden to people suffering. Cold. Dismissive and no patience. I live near here but it's time to go elsewhere for anything not life threatening. Every time my family goes here it's a horrible experience. Throw most of it out and start fresh. Retraining. Do something. I've always heard the worse about this hospital and it's true. I shouldn't feel disrespected and disregarded when I walk into the emergency room.
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March 2023 by Steve M.
Absolutely terrible experience tonight!!! Take my mother in the emergency room at 4pm she is a 87 year old with cancer the dr called said get to to a ER asap I take her there and they r packed !!!! I know it flu season and it's expected to be busy but we left at 8 pm after 4 hours of waiting and not one person had been called in from the line that we r all waiting in!!!! So I asked the desk about how long they think they tell us 4-8 more hours!!! For a emergency room visit that's insane ! Never go there there again u might die before get to see someone!!! Go somewhere else I'm telling ya!
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November 2022 by Theresa M.
The people working at registration intentionally make people wait. It shouldn't take so long to just add an order into the computer. I sat there for 20 minutes. One front desk person was sitting there on their cellphone and the other wasn't registering anyone. There were 2 people ahead of me and while I was sitting there, the waiting room got more people. No one was getting registered and the patients in the waiting area were just sitting there. Great the the employees have all day, but patients have lives too and don't want to wait all day. I left and decided to go to another lab where people actually do there job and in a timely manner. I mean it's just computer stuff, the front desk job is not complicated.
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September 2022 by Amanda W.
I've had the most amazing experience here. Giving birth to my son naturally was a really hard and long process but my nurse Hailey was my biggest advocate on my medical team. She made sure to always let me have a say in what I wanted and never tried to force anything on me. I really wanted a natural birthing process as much as possible and she respected my wishes 100%. She was such a sweetheart and I will forever be great full to her. Elizabeth was also great and the lactation specialist was a huge help and had lost of information and tips for me. The hospital is clean and the staff is very respectful and nice. I'm so happy that my first time giving birth was here and that my medical team was so awesome.
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September 2022 by Sandie Y.
Came here for a MRI appointment. This was the location that had the first available appointment and I drove 30 mins to get here. Since the appointment was in the late evening, we checked in at the ER and someone came to collect me. After registration, it was a short wait until a tech came. Tech staff were very nice, they listened, and were gentle when assisting patient get on the MRI table. Wouldn't mind coming out here for another MRI, but it's too far for other services. The building was clean. Still have to wear masks inside.
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August 2022 by Onion B.
I'm pretty sure this hospital killed my father. I'm pretty sure had he been taken to U of M or Providence, he would still be here today. He was very heavily mistreated by his nurse (his name I won't reveal) and they kept him strapped down in his bed with pneumonia for THIRTY FOUR DAYS before his death when he should have been made to get up and walk around. They kept him heavily sedated, threatened him, etc., told us they were too busy to deal with him. Again, he was in the hospital for THIRTY FOUR DAYS before his - are you telling me you couldn't have improved his condition in 34 days?!? TERRIBLE.
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August 2022 by Elizabeth R.
If I could give zero stars I would. I went in to get Induced . First of all , they " hooked me up " on pitocin. To realize that they never hooked me up. Second of all they didn't record my baby's weight correctly so now her birth certificate says otherwise . Third of all once I gave birth they didn't clean my room or anything I was basically staying in the same room I gave birth it . Then I had to take my baby back to get newborn screening test redone . They poked her feet 4 times . A new nurse came and asked " oh maybe I can do it but we're going to have to get a whole new test done" like no I left so mad !! Miscommunication between nurses .
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July 2022 by Frederick S.
This hospital should close. I've had 2 deaths from this hospital turning them away. My nephew went in complaining of chest pain and they did his blood pressure and it was high. With 12 beds vacant, ER after 5 hours did NOTHING. He left. He is bad off. I would recommend never going to this hospital for anything because obviously a chest pain person was turned aside for supposedly 5 patients being admitted (was their reason). My nephew called them many times complaining and nothing.
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July 2022 by Alexandra S.
I come in there will a infection in my kidney and they said me home my mom was told to keep me on Ibuprofen and if I get sick to come back but I left in hospital with a 104 fever and my mom said about my fever and they told my mom that is will go down with the Ibuprofen and last then 2 hours I was back there with a 105 fever and they try to send me home but my mom said that she not living this hospital until someone told her want was wong with me. I understand need to get my kidney removed but is it wasn't for my mom I could have died at the hospital. You have a say where your kids go to get treatment go to children's Hospital there amazing with kids
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June 2022 by Isaih H.
When I came in the lady that took my blood pressure was not a good hosts. She told me to come back behind the desk I had two kids with me in a stroller she was just looking at me and I didn't know what was going on and she repeated again and said come on. She didn't get up to open the until the lady who took my information told her to help him. The nurses cared more about talking to one another then attending me and my family. We were rushed to leave rather than getting the care I requested. When I asked to get my throat swapped they didn't want to do it. And after the nurse spoke with the doctor she realized she had to. When she swapped my throat she pulled the Q-tip then pushed it back in to make me gag. I tried to explain to the doctor but he wasn't trying to hear me. He said there was nothing wrong with me and he only did it cause I requested it but I requested it for me and my family but he told me no! I felt helpless and assaulted. The nurse made me gag cause they was annoyed by me and wanted me to leave but it was no one I could go to, to complain because they'll just say that was a regular throat swap. But if I responded to aggression with aggression I would be in the wrong and the one in hand cuffs. I just feel bad that I can't trust the people in this hospital and have to drive farther away just to get better service. It seemed like a really chilled spot cause how quiet it was but the nurses where in high school just talked quietly. Overall terrible place to trust with your injury, illness and most importantly your life. I wish I could press charges how terrible they were.
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January 2022 by Belle M.
If I could give this hospital negative stars I absolutely would. My fiancé who I had to bring in with a wheelchair around 9:15 who was unable to move his hands due to lack of oxygen from an asthma attack was neglected for hours on hours they refused to give him a breathing treatment or any form of help. They refused to let him see a doctor and were just waiting for him to get worse. Absolutely awful we had to leave before we got the X-rays because we were able to get help elsewhere and it was made abundantly clear they wouldn't help us in anyway. we waited 5 hours and no help. They even told him he was most likely having a seizure and then proceeded to keep him in the waiting room during this time he never got a room and then I had to come in to help him go to the bathroom because the nurses refused help. I understand with COVID times are hard for us all but this is straight up neglect I will be advising people to avoid this hospital at all cost if they want help, or to not be there for 5+ hours. Do better! This is ridiculous if I wanted the treatment he got from them we would have just kept him at home where at least someone cares if he lives or dies. This is also from what I hear not a new occurrence this is a regular occurrence at this hospital. My husband COULDN'T BREATHE and they offered him not a bit of help in anyway. When he asked for them to help him go to the restroom because again they said he was having a minor seizure and refused to help him get to the bathroom because "your legs work" he just needed help.
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December 2021 by Lillith S.
I am sitting in the ER with my 84 year old father who is having shortness of breath, dizziness and edema. We are starting hour 10 of waiting in the lobby. He hasn't seen a doc, nurse or PA. He has had his vital signs taken . The waiting area is small, shoddy and old. The only reason I even gave them 2 stars are that the staff are very nice. If you plan on arriving in anything besides an ambulance, consider going somewhere else.
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December 2021 by Kellie C.
Son brought in he was here 9 hours no one ever contacted me,when he didnt arrive home from work and no response to his phone I had to call hospitals near his work to find him, no calls they said they were to busy to take a half min to call, page a Dr no response till 7 hours later to get pain med, or insulin that he needed badly. More issue but enough said. AVOID this hospital at all cost.
