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September 2023 by Bill Roney
Went into the Xfinity store seeking information. The clerk was very helpful. We now have better Internet.
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August 2023 by Mad Fischer
shawn was insanely friendly, super thorough and very helpful making us feel better about the issues we came in to resolve. it is easy to tell he cares, knows what he’s doing and works hard to help customers with whatever they need when they come in—even helping more than one person at a time when its busy. great service — i hope he gets the credit he deserves!!
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August 2023 by Tooney Money
This was a terrible customer service experience at this place the young man that work in there is very rude an unprofessional I'm pretty sure he will not have that job long
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April 2023 by Tabitha Gean
The 2 gentlemen at this store get 5 stars but the company as a while I wish I got give them negative stars. We downgraded to just internet middle of month. Told us we would get prorated for the days we used both cable and internet which was fine. When the time came for our bill they tried charging us for a whole month for both. Went to one of the many stores they looked into our account and apologized and said we shouldn't have been charged that. They said calling customer service might help since billing department was closed. They hung up multiple times on us and the store associate helping us. The associate caught them lying to him and us. They finally got a supervisor on the line well after 1.5 hrs of her just repeating herself. Was told since it was there fault they would pay it. And our new balance would be such and such for the next time we need to pay and now we are getting fee's attached to our bill and told we still have to pay the original amount or face shut off
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April 2023 by Michael Pugh
Worst CUSTOMER SERVICE EVER, YOU CANT GET IN THE DARN DOOR SOMEBODY HOLLER FROM THE COUNTER WANT TO HAVE YOU SHOUT YOUR. BUSINESS ACROSS, WHATS THE HURRY LET A CUSTOMER COME INTO before THEY ARE RUDE, THEN YELLED AT ME CALLED OLD MAN,. I WILL NEVER RETURN TO WARREN XFINITY, UNTRained not professional,, STAY OUT GO ELSE WHERE
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March 2023 by Kaitlin Bedro
Brought back a mobile phone xfinity mailed me for no apparent reason. Refused to take it without charging an arbitrary $35, refused to waive the fee, refused to call customer service when I told them I get nowhere on the phone trying to get this back to them. Trying to do the company a favor by returning a piece of tech they mistakenly sent for me, get penalized for it. They acted like I was talking about receiving the device from a separate company. Obnoxious.
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March 2023 by Mic. E
I’ve had xfinity wires down in my back yard for five days now. Xfinity offers NO WAY to contact a HUMAN customer service representative via phone. And at this point it is an emergency for me, my pets, and children
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February 2023 by Hollyrock90
Even though they weren't able to solve my problem, the staff at this location was very friendly and helpful and pointed me to the perfect location to solve it
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January 2023 by mostafa almahasneh
I came their to return some equipment which I don’t needThe girl suppose to return those equipmentShe did and she also disconnected my serviceI went home all of sudden no internet connectionI called the customer service they said was disconnected through our storeI said I never asked them to terminate my serviceI logged in to my accountI seen the bill went up 15 dollars extraIf I want my service backUnfortunately wasn’t my faultIt’s store employees problem since they don’t know how to return the equipmentNow no internet serviceTerrible serviceTerrible teamI shouldn’t be treated like thatI have been with Xfinity 9 yearsAll of sudden terminated my account
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November 2022 by Elijah Burnett
I went in the store to get my daughter's phone fixed and the workers were very professional was out of there in 20 minutes! I got more help in store then over the phone!
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September 2022 by Aroha Rodrigues
Fast and efficient service at the store. The young man at the counter was very helpful.
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September 2022 by patricia mason
Worst customer service ever don't go to the store
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July 2022 by Sue Degiorgio
Couldn't even figure out how to trade in a phone. Total waste of time. Went to another xfinity store and they did it no problem.
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July 2022 by Terrie Stites
The people that work for this company now act like they are doing you a favor by only charging 169 a month for something you used to get for free!!
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July 2022 by Gustavo Faria
Great customer care. Very empathetic and diligent. I would very much recommend Xfinity especially the store located at 35745 Warren Rd, Westland, MI 48185. Eric, great manager. ?
