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September 2025 by Peter Seifert
“We charge for one piece of tape.”
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September 2025 by KevinBeth Nordstrom
Charging $0.50 for tape?!? Who carries change around anymore. Ridiculous. This policy does 2 things that impact the customer. One, I'm now ticked off because I don't have change with me. Two, makes the long lines even longer as you have to wait for people to pay for tape instead of dropping and leaving. Hey, where's the nearest FedEx?
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June 2025 by Yeng Yang
Business hours both on the door and website shows open at 8 AM M-F. Door is still locked at 8:08
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June 2025 by Dale Hourlland
Sometimes there are oversights; I made one recently, and I needed some parts rushed to a jobsite. That package, pre-labeled by a UPS account holder (me), was dropped off at this store at approximately 9am on a Thursday for UPS Red shipment to be received by Friday, so that work could continue on a project with a very tight timeline over the weekend. The UPS truck that picked up at this location didn’t get the package to the real UPS office in time for overnight shipment, so it won’t arrive until Monday. UPS says this is the fault of the person who dropped it off because it didn’t make the deadline of 7pm at “the real UPS.” After several hours of hold time on the phone (not an exaggeration), it was determined that the package could not even be delivered on Saturday (because I didn’t choose Saturday delivery service). I shipped the package on Thursday for FRIDAY delivery! Why would I pay for Saturday delivery??? Pay more to get it later than I needed it? I told UPS to upgrade the service and charge my account, but they said they couldn’t do that.
I do (well, used to do) almost all of my shipping with UPS. My vendors have my account number and that makes it easier for them. NO MORE. My vendors will be getting my FedEx account number on Monday, and I will ask anyone doing any kind of shipping to me to use any carrier other than UPS… and I will tell them why. If the vendor cannot ship with a different carrier, I’ll find a different vendor… and I’ll tell them why.
Now there are three people who cannot work for two days at a weekend rate. That’s 48 people hours… lost. How much do you make per hour? Just use that number and do the math. That’s quite a hit, and UPS, the company that didn’t pick up the package from the store that carries its logo on time to meet their own deadline, takes no responsibility whatsoever.
I hope you don’t let it happen to you. Go somewhere else. FedEx. DHL. US Mail. Carrier pigeon. Uber. Bike messenger. ANY other form of conveyance would be better!
Following up, this UPS store “replied” to my review asking me to contact them for more details so they can improve. I don’t know if that “reply” is displayed for the general public, but I think I provided enough information for them to… improve. Obviously they don’t take their customers very seriously.
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June 2025 by Laura Casas
I dropped a package 9am to be overnighted. They did not deliver it on time to be overnighted. It was not delivered this morning. After more than 6 hours on the phone today they cannot help and deliver my urgent package on a Saturday. It will be delivered on Monday. We just lost thousands of dollars and a pissed customer. The inability to help is ridiculous. We are done with UPS. Hello FedEx.
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April 2025 by Larry Hinman
Divya Patel and her colleagues at the UPS Store Champlin recently picked up a piece of artwork that I had purchased from the local Goodwill store, and they packed and shipped it to me in Maryland. They did an amazing job of packing and protecting the artwork since it had a glass in the frame and was oversized. The artwork arrived via UPS ground in a few days and was in perfect condition. It was obvious to me that they went to great lengths to make sure that the item wasn't damaged in transit. I highly recommend using the UPS Store in Champlin for all of your shipping needs!
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March 2025 by Kurt Fratzke
Just swung in and the nicest gal went out of her way to help me print a cover letter and resume. She help me edit, test run and get some great final prints! Thanks and God bless. This is the way people should be! 3/26/25
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March 2025 by todd ascher
Fast service, short or no wait. Friendly staff. Never had and issue with purchase or return. Greatly improved service with new management taking over in 2024.
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March 2025 by Ivan
Had them print some things very good service!
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February 2025 by Ericka Jimenez
Very friendly and professional staff.
Great customer service!!!
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February 2025 by G G
So now it's $2.00 to print a return label.
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February 2025 by Ashley O'Reilly
It's so easy to return to amazon. There's honestly almost nothing i would change... except it'd be so cool if there was a drive thru option because sometimes baby is sleeping in the car.
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December 2024 by HeatherA Garcia
The customer service has always been above and beyond at my Champlin UPS store
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December 2024 by Greg Witry
This has been the second time in just a few months where the UPS store in Champlin has been able to lose a package that one of their employees signed for
The employees there need better training on procedures!
The post office is generally slow but the UPS store taking over 24 hours to sort mail doesn’t help either!
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October 2024 by Breanna Sturgeleski
I fing hate this place
$2 to do this simple thing
$10 to do that
InSAINE. Worst establishment in Champlin. And I've been to China Kitchen (🤢)
