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December 2023 by Dawn Southwick
This is one of my favorite stores to shop at!My experience at this beautiful boutique has been nothing short of great...and full of wonderful customer service!First off, the shop is clean and organized and full of beautiful, classic clothing, as well as the newest trends...and the ladies in that store are helpful - but not intrusive. I found them to be very accommodating. They were all very nice and warm. I cannot imagine anyone leaving that store not feeing good...I know I did! They have many beautiful clothes, shoes, jewelry, purses and luggage, and accessories. It's a great place to go and treat yourself to a new outfit or purchase a nice gift for your friends!It's a boutique so they get in new things often...and you don't have to worry about anyone else wearing the same outfit!Rochester is lucky to have ELL Boutiques! I love them!
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November 2023 by KRISTIN PROELL
Love this store. They have so many fun lines they Carrie. My favorite place!!
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September 2023 by Michele G.
In for medical care and stopped by this shop. Purchased a jacket and shoes. Was told by the lovely lady that if I didn't take the box, they would not be returnable. I took the box and this morning, the fit was much different. The jacket did not fit right when tried on with a normal, fall shirt. Went back to find another staff member (NOT a people person) and am told NO REFUNDS. There wasn't much in that store for my style or size and she refused to give me a dollar of my near $400. Store credit was it. I searched for an hour and ended up just getting things to total my return. This lady was awful. I am in town for medical reasons, I will not be returning so the 1 year credit was no good. There is nothing posted in the the store that states NO REFUNDS. NEVER again. My receipt had my card receipt stapled over the top of the policy so I never saw it. I would never have made the initial purchase.
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May 2023 by Cindi Moses
I absolutely love this boutique. They have beautiful unique clothing and accessories! Every time we visit Rochester it is a must for me!
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May 2023 by Jennifer S
Save yourself and go somewhere else. What a sad place with terrible customer service.
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October 2022 by Aneeesh Haq
This is a cute little store located in the subway level of Mayo clinic. I am not sure how to describe it but to me clothing, purses and shoes are almost vintage modern. This store is not cheap by any means. Things are actually pretty spendy considering the fact that they have fake Gucci and some other luxury brand prints on them. That is the only thing that keeps me from buying from here because I might as well spend $300-$600 on a real Armani or Gucci rather than very obvious fake Gucci prints. Also it's important to know that they don't have a website, if you purchased something and need to return it, you can only get a refund in the form of a store credit so if you're not planning on returning to Rochester you won't be able to return.
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September 2022 by Roronoa Zoro
This is a cute little store located in the subway level of Mayo clinic. I am not sure how to describe it but to me clothing, purses and shoes are almost vintage modern. This store is not cheap by any means. Things are actually pretty spendy considering the fact that they have fake Gucci and some other luxury brand prints on them. That is the only thing that keeps me from buying from here because I might as well spend $300-$600 on a real Armani or Gucci rather than very obvious fake Gucci prints. Also it's important to know that they don't have a website, if you purchased something and need to return it, you can only get a refund in the form of a store credit so if you're not planning on returning to Rochester you won't be able to return.
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September 2022 by Lesley Zemp
My husband called me from Elle Boutique Rochester, because he wanted to duplicate a puffer vest I'd bought there prior, in another colour. The colour was not available in the store but could be special ordered. Facetiming with the sales person, I specifically asked for a "deep burnished gold, NOT yellow vest" and to please send a picture before ordering to be certain of colour. No pic. sent. A Yellow vest arrived...not good with my pale complexion. I returned it for a refund and was told I could only have a Store Credit. The error having been made by Elle, there being no Elle website to shop, and not anticipating a return to Rochester I initiated a conversation about a refund as opposed to a Store Credit, and ended with asking them to do the right thing. 6 months later I still have neither a refund nor a Store Credit. I call them again. Lynne, (General Manager) emphatically states I will receive neither a refund nor a Store Credit. I let her know this is unlawful and that I will proceed with my Credit Card institution. 5 minutes later, she recants and says she will issue a Store Credit. I have lost confidance and will proceed with my Bank. 0 *
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August 2021 by M Miraz Hossain
So rude staffs.So disappointed.
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July 2021 by Karen Ho
Purchased a handbag that is on the clearance rack. The sale person was rude and told me that she could only wrapped it in tissue and a plastic bag. I asked her if she can place it in a paper bag and she told me “No. this is a clearance item and I’m not supposed to give you a tissue.” What kind of store it is! I will never shop at this place again.
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August 2020 by Laura Dolehide
I purchased a Mary Francis beaded bag from your store. One of the larger beads fell out and was lost. I contacted Mary Francis about it and they are immediately sending out a replacement. I love that bag and was so happy that they have GREAT customer service!Can’t wait to use it again!
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January 2020 by Fadeke Fenske
The sales person was pretty good. She was pleasant and helpful but the store manager's resolution skills really make you wonder why the store is still open.
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November 2019 by S M D.
This store now called ELL BOTIQUES STOLE OVER $300 FROM ME. I purchased 3 small leather purses and specifically asked and received permission to return them by a date beyond the usual return date. Upon my return of the purses within the allotted time, the clerk gave me a hand written receipt showing the purses were returned and also showing my purchase that day of a pair of shoes. The returned purses were to be credited against the shoe purchase. By mistake the clerk charged me again for the returned purses as well as for the new shoe purchase. A few months later when I realized what the clerk had done, I brought the handwritten receipt into the store, and a copy of my credit card bill. I explained the lack of credit for the purses and that they had been again charged to me a second time. The manager that day accused me of stealing the purses and shoes despite my showing the handwritten receipt from their store signed by their clerk and my charge card statement. The manager refused to give me my $300 plus, or a credit or the purses back. The returned three purses were all visible in the store that day. When I talked with the owner she lied and said she had no way of checking her inventory to see whether or when the purses were returned. So she too refused to refund my $300 plus, give me a credit or give me back the purses. The owner also said since I had not brought this to her attention earlier, even if I was telling her the truth, she would not give me back my money, a credit or the purses. Even a year later I noted the store still had two of the purses for sale which I had returned. The clerk told me they had only originally ordered one of each purse and these were from the original order not reordered by the store. That is these two purses were the ones I had returned which the owner said she had no way of tracing. LIES AND FRAUD were all this store was good for. Below are photos of one of the returned purses. There was an identical second purse but with different colors returned. The third purse returned was just a bit different style but from the same company. Each returned purse was $49 plus tax.
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November 2019 by Annette M.
I absolutely LOVE this store! The girls that work here are fun and helpful. This shop is where I go after a rough day! Fun clothes and great sales! This is near Mayo Clinic! Get compliments all the time on my unique clothes! I love that I do not have to worry about "worn" clothing. I know with there generous return policy , I say generous because store credit will never expire. This is a place that tells you upfront how their policy works . What more can anyone want. Absolute favorite place for shopping and having a great Time!
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September 2018 by Sarah J
Negative energy, I've shopped there for the last time. Some staff have been very helpful and kind but some have been bossy, rude and unhelpful.
