-
December 2023 by Lief McDonald
Ladies, please don't send your daughters here to have alterations. My daughter came home in tears after she was told her dress was too tight and she refused to make the alterations. My daughter is a very modest young lady who would never wear anything too tight and this lady body shamed her.
-
November 2023 by Sara Jackson
I just called about alterations, and they started screaming for me not call again because they needed the line for someone to pay by credit card. Very unprofessional….I obviously will not be using them for the alterations for which I was calling.
-
October 2023 by Clare Dowe
I walked in her store and she was yelling at a young lady about her alterations. Then when it was my turn to tell her what I needed, she started screaming at me. I picked up my items and left.
-
September 2023 by Kimberly Sledge
I should have listened to other reviews. Not only did they not do what I asked, but completely refused to fix it. I was getting pinch pleat ribbon sewn on the back of curtains. I even had a panel pinned to show them exactly how I wanted it. Personally, I’m not sure how you get more clear than that. I would give them 0 stars if I could. Very unprofessional, and their pricing is insane. Would not recommend them to anyone. Stay away!Service: General embroidery
-
December 2021 by Maggie Turnbull
I recently went to Mrs. Kim to get a bridesmaids dress taken in around the bust, and to have the pockets removed because I did not like the bulge it created in the hip area. It took 2-3 times to explain to her what I wanted and to make sure we were on the same page. When I came back to pick up my dress 2 weeks later, Mrs. Kim had HEMMED my dress. I did NOT ask for this considering I am 5’9” and the dress length was perfect to wear a small kitten heel height. When I asked why she hemmed it she claimed that we BOTH marked it together and discussed hemming my dress. That did NOT happen. She also CUT the dress, so there is no way to let out the hem. I do not recommend their unprofessional, rude services. Not to mention the astronomical pricing.Service: Alterations
-
October 2021 by Josh Brooks
Stained my pants and refused to admit it. Very poor communication as well.
-
September 2021 by Melanie Gates
Very disappointing service and lied straight to my face. I needed my daughter’s cheer short’s hem repaired and only a certain machine would do this particular stitch. I tried 3 different alteration places with no luck of anyone having this machine. The first question I asked when I came to this place was, “Do you have this machine that can do this stitch?” I asked again just make sure there wasn’t a language misunderstanding between us and every time the man told me Yes he did. I went to pick the shorts up this morning and not only did they not have the machine he told me they absolutely had, they did a different stitch. And the stitch was not straight and very messy. After confronting them with lying to me and how bad the stitch looked, they just kept telling me it looked similar and they thought it was fine. I finally just left and unfortunately I had already paid when I dropped off the shorts. Definitely DO NOT recommend their services.Service: Alterations
-
August 2021 by Ashley Gaston
DO NOT RECOMMEND! SAVE YOUR TIME AND YOUR FEELINGS! I arrived earlier today, around lunchtime, to get the straps of a summer jumpsuit reinforced. This was my first time here and I thought I would try them out for a small repair first. When I arrived there were two other customers ahead of me which I expected, given the time. After listening and watching Mrs. Kim interact with the two customers ahead of me, I found her manner to be professional yet a bit pushy. When it was my turn, I explained I wanted to get the straps on the jumpsuit reinforced and took the item out of its bag to show her. She took a look at the straps and began tugging on them. The straps were made of a thin ribbon-like material and were already a bit loose. The owner insulted my garment, tossed it aside, and then proceeded to tug the straps until they were completely pulled loose and frayed. After that she quoted me twice what the jumpsuit cost to fix it. The craziest part of the entire experience was that the first customer I witnessed (a young man) was getting a suit hemmed and tailored. His quoted price FOR SUIT ALTERATIONS WAS LESS THAN WHAT I WAS QUOTED TO GET MY THIN SUMMER JUMPSUIT’S STRAPS MENDED. To add insult to injury, I mentioned my grandmother was a seamstress and asked why my small repair would cost so much. She told me, “well have you grandmother fix it, then!” UNPROFESSIONAL, RUDE, and IMPATIENT! NEVER AGAIN!Service: Alterations
-
June 2021 by richard saik
She did a great job. Reasonable price. On time.
-
February 2021 by B H
She was VERY rude to my brother getting shirts altered before moving to Miami. She took them in too much, a very weird way and then charged him $60 more to fix it. VERY unprofessional. My brother was trying to tell her how he wanted it and she said “no talk, we in pandemic... NO TALK” and he had a mask on. She yelled at him and wouldn’t listen to what he wanted. We will never come back and do not recommend this place.
-
January 2021 by Alex Huff
Super fast and helpful service. Very kind. Great work.
-
October 2020 by Kathleen Kilroy Wood
I brought them an old Macintosh coat that was my mother’s and had a great deal of sentimental value. It was a size 12 and I needed it to be a four. They reworked the entire coat and did a beautiful job!
