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February 2024 by Linda Neill
Sharp Mechanics, Great Service!
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February 2024 by Shelly Wilde
Excellent, friendly, trustworthy service.
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January 2024 by DIRK SPROGOE
Great service, quick turn-around, and local.
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January 2024 by Kiana Wilder
This is a great place my husband and I have been bringing our vehicles here for years. I love that they take appointments, they are honest about length of time needed, I never feel I'm being up-selled to, or talked down to. I feel good about the work they do, and that's so important when it's your vehicle!
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January 2024 by Kathleen Blosser
Great customer service, communication and timely service.
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January 2024 by Jay Tierney
I would not recommend Firestone and in particular the Kirkwood location. Buyer Beware!There are items that were included without my knowledge:Brake rotors - $275.00 (original quote for brake pads only)Engine air filter - $163.00Cabin air filter - $98.00Wiper blades - $110.00On top of the extra charges, they nearly charged me an additional $600.00. Fortunately, the customer service rep made an adjustment to match the original quote.I will admit that I am partly responsible for this overcharge as I did not review before I had the work done. I was relying on Firestone to give me an honest estimate. I had previously bought new tires at this Firestone location and had a very positive experience.Sad to say, I will never set foot in a Firestone again!
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January 2024 by Gess S Tukin
They couldnt find any leaks in our tire and called me for permision to put a new one... I came over and found that leak. They still didn't want to fix it because they wanted to sale me a new tire.
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December 2023 by Jourdan Brown
I took my car here last week because I had work done in AR at Firestone. They drove my car said nothing was wrong. The driveshaft is nearly gone, and they missed it and put me in a terrible position. They should be held accountable if I don’t
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December 2023 by Larry Smith
Wife picked up a nail in her tire on Sunday afternoon. I called FS to see if they could fix it. Guy said come in in an hour and we will get you in. Greatly appreciated.
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December 2023 by Jennifer P
Great service, friendly employees and I was able to drop my car off the night before and use the drop box, which was really convenient.
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December 2023 by Richard Daniels
The team at Firestone in Kirkwood are terrific. Thanks, Deron for the great work and keeping my family safe.
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December 2023 by Marissa Boylan
I always get great service. Management is top notch they know how to treat the customer.
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December 2023 by James Bruenger
They took care of me. The person at the counter listened to what I needed and did his best to communicate this to the person working on my vehicle. Also I like the deal I received in getting a new set of tires and getting lifetime alignment.
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September 2023 by F C
Scam alert, I called to have work done with my Ford certified parts I bought and they refused saying the “company” doesn’t allow it. Shady business dealings.
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September 2023 by Farc Herring
Scam alert, I called to have work done with my Ford certified parts I bought and they refused saying the “company” doesn’t allow it. Shady business dealings.