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July 2024 by Gala
I recently obtained my International Driving Permit through this AAA office, and the experience was exceptional. Kristin handled my application with remarkable speed and efficiency. When I called to confirm that I had submitted everything correctly, she informed me that my IDP was already on its way back to me. Amazingly, it arrived in the mail that same afternoon. Kristin was incredibly helpful and kind, and just great to deal with. Highly recommend this office for outstanding service!
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May 2024 by Cheryl Rose
I have not had a good experience with the Lee's Summit Triple A office. My previous agent in KS retired and I stopped in the LS office to inquire about getting a new agent here since I moved here a couple of years ago. I was told they don't assign agents anymore. Don't like that. I called a week or so ago to get a quote about getting rental car insurance and to ask what my son's insurance would cost if he was on his own policy. I was sent to an agent's voicemail, so I left a message and no one ever called me back. I again called and the same thing happened. Today, I got an agent and she helped me with the rental car insurance and said she would call me back in an hour or so with a quote for my son. She never called back. So frustrating. I got much better service when I had an assigned agent. Please go back to that business model. The agents don't have any ownership now.
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December 2023 by M
AAA does not value its Customers! They don't care about the longevity of customers. It doesn't matter if you have been with them for one month or 9 years they'll treat you like you've been with them for one day! They don't want the business of average people! They do not know what they are selling. As they cannot explain their policies. This is a big company and they only deal with big business! Buyer BEWARE DON'T BUNDLE!! And you can count on them to down at the very end!
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November 2023 by Kaitlyn Heiling
Was hit by one of their customers a month ago, STILL HAVEN’T HEARD BACK FROM THEIR CLAIMS ADJUSTER. She was supposed to contact our agent and hasn’t. If you get roadside through, well, literally any other company, just save yourself the headache and use someone besides AAA.
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November 2023 by Kaitlyn Jones
Was hit by one of their customers a month ago, STILL HAVEN’T HEARD BACK FROM THEIR CLAIMS ADJUSTER. She was supposed to contact our agent and hasn’t. If you get roadside through, well, literally any other company, just save yourself the headache and use someone besides AAA.
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May 2023 by John Jewell
In California Rowing a Gondola my picture and a full page article appeared in AAA Travel magazine. Millions of people get that and thumb through it looking at pictures. I came to AAA and brought my proud mother with me. But yesterday May 22 2023 AAAdroped my mom for 1 ( in 3 years ) broken tail light.They also raised my premium without warning me because after 2 months they dug up an inquiry I had when someone opened their door and dinged my door, but did not file a claim. AAA found a way to charge me for that.
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May 2023 by John J.
In California Rowing a Gondola my picture and a full page article appeared in AAA Travel magazine. Millions of people get that and thumb through it looking at pictures. I came to AAA and brought my proud mother with me. But yesterday May 22 2023 AAAdroped my mom for 1 ( in 3 years ) broken tail light. They also raised my premium without warning me because after 2 months they dug up an inquiry I had when someone opened their door and dinged my door, but did not file a claim. AAA found a way to charge me for that. The HQ is in Cali #woke
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April 2023 by Jeff
Today I went to AAA because I needed an International Drivers License and some passport photos for my upcoming trip. I cannot speak more highly for my experience with Kristin Pritchard working at the front counter area. She was so helpful, friendly, and efficient! Keep up the EXCELLENT work Kristin!
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September 2022 by Angelic Giesbrecht
Wonderful customer service! We took our three kids in to get their passport photos done and Kristin was so patient and helpful getting a 4 year old to sit and get a great photo. Great experience.
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August 2022 by Mark Mauer
Im a 34 year member.
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August 2022 by Kevin Marchant
Good people, great service
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August 2022 by HeatherAnne Norbury
Always helpful staff.
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July 2022 by Elijah Anderson
“There’s nothing I can do.” “That’s not my job.” These are a couple lines I thought I’d never hear when doing business with a company. But I heard those words today. I was quoted for insurance for 2 vehicles at $130 per month. When my first bill came it was $205. So of course I called my Agent Devin well before the due date explained the issue and he said “I agree this isn’t what we discussed.” I asked ok so how do we rectify this situation? I got the run around before he finally said there was nothing he could do. I don’t understand that because you’re literally the one who sold the policy. I get his manager Clint Hill on the phone at this point I’m pretty heated I get calmed down he says the same thing “there’s nothing I can do either, I know this is 100% our fault but there’s nothing we can do.” I had to demand a contact number for a higher up. Clint gave me that contact info and said he would make some calls and see what they could do and he’d get back with me. Here we are June 16th and they hadn’t called back my bill is now past due. I call in today to the AAA customer service line and explain to the rep the situation again. She said she would get Devin on the line which she did but she disconnected from the call. So now it was back to square one. I basically repeated the cycle on the phone with Devin “I can’t do anything” I get transferred to his manager Clint Hill once again he said he “can’t do anything about it either.” I asked Clint if he had passed this issue along to any of his higher ups because you know it’s been well over 2 weeks? This is when he replied “that isn’t my job to do that.” Just God awful customer service from top to bottom. I’d literally recommend the General’s Insurance before AAA. But if you do happen to go the AAA route proceed with caution because Devin told me this isn’t the first time this has happened. You’d think they’d have something in place to help fix the issue of charging someone an extra $75 a month by now but they don’t. Hopefully you find this helpful.
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June 2022 by Connie Hall
Terrible ! Book disney didnt tell me I had to reserve parks for each day. Co worker did or I would got here and not been able to get in. Wasn't told they wernt doing fire works one night att EPCOT but they said it was published in advance agent should have informed me. Didnt get parks wanted as did get reserved early as I wasnt told this. I only signed up for AAA for travel part I really dont feel I save a dime total waste of time call disney direct book your on my advice 1 407 w disney. Terribly dint recomened.
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April 2022 by Joe Rhoney
Worst insurance company ever standard operating practice for this dump insurance is to deny all claims if you happen to be struck by an uninsured motorist. I paid all my bills and did what I was supposed to do supposed to and they spent tens of thousands of dollars to fight against me who was a 100% and the right to keep from paying money out. Look all over the Internet about this d*** insurance company and you will see this is exactly what I do to everybody.
