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March 2024 by Ben Bates
Clean, professional, friendly
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February 2024 by Carla McClure
Everyone we encountered today, even whoever took care of me on a phone call, was so very nice. Thank you!
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February 2024 by Tonya Moore
Very nice and helpful staff
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February 2024 by John Turnage
Bought a outdoor fireplace a couple months back. The inside is already bubbled/warped. It does not draft correctly. Too much smoke comes out the front. It is designed poorly and I explained to a Lowes representative and he said I need to get hold of the manufacturer because Lowes is just the retailer. My question is why wouldn't Lowes help with this.
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February 2024 by W BD
The gentleman in appliances (who has worked there for years..I thought that he said about 16 years but I cannot recall) was very helpful and knew a lot. However, the installers for my dishwasher that were from out of town (think New Orleans or somewhere like that?). THREE of them showed-up to install a dishwasher. They were very unprofessional and child-like and I don't think that they installed it properly. I paid for extra cable thing and I think that I did not get that (even though they said It was new..I think they kept it and left my old one on but cannot prove that part). I wonder if they were hired due to political correctness and not because they could do the job well.I will probably not be buying any installation-types of items again from Lowes any time soon, because I am afraid of getting the same guys out again next time. Will likely take my business elsewhere unless they can assure me that this particular crew will not be the ones doing the installation next time.
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February 2024 by sux atgames
Didn't have band saw blade I was after but its for an older Dewalt band saw so no biggie.. otherwise good experience.
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February 2024 by Jennifer Stephenson
Rude. After being ignored by the young man associate for over 5 minutes, a little head nod or I will be with you in a bit, goes a long way….I finally push the need assistance button. Well, he looks up at me and says “that won’t do you any good cause I am the only one in this department and I have 3 orders I am working on”. At this time I say, “ a little acknowledgment goes a long way” and leave the Lee’s Summit store and will not be returning there for paint! This was 1/17 at about 1:30 in the afternoon.
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February 2024 by Anakeen Actual
Love Lowe's. There all the time.
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January 2024 by Justin McClure
Hit or miss most days if you need help in store.
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December 2023 by Serena Daugherty
Great place to grab tools and wonderful customer service!
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November 2023 by Scott “Scooter” Thoreson
My pick up went great after the service counter person was able to get done on the phone. I can tell that they do not have enough help, no one there to back her up. I could see here frustrations.
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November 2023 by Heather Armstrong
We just ordered 4 appliances and got a great deal along with a delivery date in under week ! Their Christmas light section is amazing!
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November 2023 by Ashli Cox
Had difficulty at first finding anyone to help us. Finally found a girl named Nicki and she was fantastic at helping us decide on tile we needed, then suggested other items. Seriously the best customer service I’ve had in a long time. Then Erin was great at helping us with paint too!
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November 2023 by Asia H.
Placed a curbside order and pulled up to retrieve it. We had multiple orders and tried to call in to let them know. We were trying to keep things efficient as possible for the staff. The young lady on the phone ? stated "we'll figure it out" so we just let them do so.The guy came out with the order and was very pleasant and kind. He loaded the items quickly and did have to go back in for another order but handled it quite well, which improved the experience.I will say that Lowe's is one of the slowest businesses to process curbside orders. They also, showed an item "in stock" but it wasn't so now we have to go back to pick it up instead of them just shipping it. These issues are inefficient and disappointing for the customer. I do hope they work on improving this aspect of their business.
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October 2023 by J Fin
Terrible experience with the install company. Dope smoking installers are what most likely will show up at your door these days. Unable to figure out tools or the appliance they came to install.ON THE BRIGHT SIDE THOUGH..Bob the manager there should probably be running that store. He is as good of a manager and person as you will find in the industry. He took care of things and made things great. I will shop there again because of his attitude and helpfulness.
