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February 2025 by Terri Basinger
So pleased with Auto-Owners Insurance - not only did they save me money but resolved a problem I was having. Tana went out of her way to help me and was very patient with assisting me. Love this type of customer service.
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February 2025 by Laura Quezada
The best insurance groups !! Save me a lot of money😍🥰
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January 2025 by Kaylene Nichols
I am customer for many years but the way I have been treated is the worst treatment I have EVER been treated by a company..beyond a doubt THE WORST EVER!!!!! NEVER EVER respond to emails!!! I have sent 3 in the past couple of weeks and NOT A SINGLE RESPONSE! If you have an email address then respond to your customers!! If you wanna say “You need to call us.” Do NOT tell me that as I have repeatedly stated in prior emails and past years that I can NOT DO PHONE CALLS DUE TO AN EXTREMELY RARE HEARING LOSS ..SOOO RARE NO HEARING AIDES MADE FOR THIS TYPE OF IMPAIRMENT. Besides why in the flip do you have an email address if you refuse to respond ????? Good question!!!Was told by one employee when I questioned why the rates in homeowners and auto had increased VERY drastically and never had one claim. That I was disabled and on a very limited fixed income and the response was..”
Well so am I!! I haven’t had a raise in 3 years!!” 😳 I was shocked and really should have said “THEN GO FIND ANOTHER FLIPPING JOB! OBVIOUSLY ABLE TO WORK THEN GO GET A JOB ELSEWHERE!!” This female said she would call back…NEVER DID! Time to find a place that actually cares and provides service to their customers and heaven knows there are many more options out there. All you get from this office is a text telling you that your bill is coming due but ABSOLUTELY NOTHING ELSE..
Even when I expressed changes that I need to make.Looking starting now for a business that wants my business. Lots of choices so look elsewhere this place has gone down to the bottom of the barrel!!!!!!
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November 2024 by Karen Marquez
I have worked with Meg this past month and she has been incredible! She is very knowledgeable and has been able to answer all my questions. She has gone above and beyond to provide excellent customer care! I have had my policy with The Insurance Groupe for 4 years now, they are great!
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November 2024 by Alex Boney
This is by far the BEST Insurance Agency in the Kansas City Metro Area! They always take care of all of my businesses needs immediately without question. I'm so grateful to have found such a wonderful Company to help my business grow.
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October 2024 by Brad Holtz
The Insurance Groupe is fantastic! My business insurance policies require a lot of attention. I am constantly adding additional endorsements to serve the needs of my commercial clients. This tasks my agent representative with a lot of extra work to put it mildly. Meg Smith, always jumps right on anything that I ask for. I can't say enough good things about the attention to detail and support I get from Meg on a weekly basis. I strongly recommend The Insurance Groupe for your business insurance needs.
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March 2024 by David & Keri Birk
Meg is the best thank you
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May 2023 by Ron Mills
The Insurance Groupe has helped with our insurance needs for many years. Always friendly, courteous, and professional. We're 100% satisfied!
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September 2022 by Ettie Ballew
They are caring and very personal with you will go the extra mile to help
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August 2022 by Aaron Frisby
Nancy Norman has been of great help fighting for me to get my claim settled. Thanks to all the girls at this office.
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July 2022 by Ginger Moore
Amy Phelan Has been very helpful for my mother and we appreciate her help.
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May 2022 by Kayla Myers
Chelsea is fantastic!!! She went above and beyond!! Thank you
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May 2022 by Amy M
15 years of good business with them! They work to find me the best insurance and lowest prices. I've been called to let me know that there's another policy offering lower rates, in fact. They are just wonderful people overall, and very good at what they do. Our car insurance is through them, and so is our homeowners. They directed me to a different company for life insurance and savings accounts, and I've been nothing but happy with them, too. I have happily recommended them to multiple friends and coworkers over the years and have heard nothing negative about them at all from those people. I am happy to recommend them as an excellent choice for anyone needing insurance, and hope to be with them another 15 years.
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May 2022 by Diverguy
I have been with The Insurance Groupe for several years now. Great service. Amy, and Bev in Lee's Summit are just super to deal with. Helpful, courteous, and professional agents. Give them a try I'll bet they can save you a bundle! :)
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May 2022 by Christina Handy
I continue to be VERY HAPPY with Auto Owners. I've been with them for years and they ROCK!PREVIOUSLY: Very helpful from the start and all the way through the process. They even reminded me of my appointment that morning at Car Star, because some how I had the wrong time. They are all stars!
