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January 2024 by Jamon & Kacie Spore
Some of the best customer service. The employees go above and beyond and are so pleasant to deal with.
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January 2024 by Dwight Warner
Fast and friendly
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December 2023 by Cassandra Baker
So it was a last minute trip and i called over 4 rentals and no one had helped me the first time i called enterprise they had a car booked it and went and picked it up the staff was amazing Grant Thompson and Kris Govea are the ones who helping me when i picked up the rental and returned the rental the care I had gotten was so nice and didnt have any problems would definitely recommend Enterprise to anyone to rent a vehicle for sure .
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November 2023 by Mavis Cole
Manager was rude and unhelpful. Left my husband to walk home because he couldn't pay out of pocket less than $50. This was an insurance paid car. Canceled the whole thing because he didn't like me calling and asking questions. They always have an excuse for you to pay out of pocket more seems like Everytime
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November 2023 by Gipsy Boone
We have always dealt with Enterprise whenever we have needed a car. I don't know who is in charge of the St. Joseph office now but he is rude. After I got off the phone with him, I realized he lied about several things that he told me. I don't know what's going on. My husband and I are both confused but we will no longer be using Enterprise in St. Joseph, Missouri until the problem is taking care of.
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November 2023 by Let's be nice
I give Enterprise 5 stars because Kris Govea is helpful and nice to work with. I have been there twice in the last week and now he is my guy for car rentals
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August 2023 by Sweet Angel
Everyone has been so kind and understanding of my situation. When my car got totaled, I didn't know what to do. But they helped me understand more than traders, the insurance company, the insurer uses. They don't like to communicate so I am so grateful I got to experience enterprise. Thanks for all you all do. You guys are amazing.
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July 2023 by Stephanie Carr
Brandon and Cassie were amazing! My reservation was confirmed 24 hours in advance, the service to pick up the vehicle was fast and efficient, and drop off was the same. Everything was explained to me and all my questions were answered. This is the only place I will rent from.
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July 2023 by Mrs. Yvonne Reed
Rental started out, bad. Flat tire landed us in HOPE, Minnesota. But Great people- helped us get Donut inflated- which was very low in the trunk. Then we went over to Rochester Airport to swap out the car. Then we were our way. *** TIP--- always check spare tire, before you start your journey in a rental.The 2nd car, maintenance required light on- but it held up fine.I was given a refund after requesting it for our time lost, stress, and gas. Thank you!
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July 2023 by Tyler Heerlein
Brad, I think was the guys name, did a good job, car drove nice ?compared to mine tho that doesn’t mean much. I’ll go back if I need another car tho.
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July 2023 by Deena Smith
Was given a car with tire issues (tire pressure warning light came on after I pulled out of St. Joseph lot). I turned around and went back. Tried to tell customer rep. She checked pressure and said it was fine. Tire went flat a few days later. Tried to get it handled before going to my mother's funeral over a hundred miles away. Enterprise sent roadside assistance to put the spare on and told me to drive the vehicle 30 miles on the spare to exchange the vehicle the next morning. This will cause me to be late to the funeral. When I asked if an Enterprise employee could just bring a vehicle and exchange it I was told no (this was by the Chillicothe satellite because I was never able to get anyone to answer the St. Joseph branch).
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July 2023 by Sophia Goetschius
I had a wonderful experience with Brandon and Katie. Brandon understood the poor situation I was put in due to insurance not keeping their end of the deal and he was able to get things figured out for me so I could keep the rental car until I had a new car. Katie was very kind in her customer service when turning the car in. I turned it in a day early due to calling ahead & seeing if I could get refunded for that day. What they told me over the phone wasn’t what the computer was showing so she she had to manually override the system to ensure that I got what I had been told. Thank you both for being caring & taking the time out of your INSANE work schedules to ensure your customers are satisfied. ALSO, *corporate* Enterprise - we need another Enterprise in St. Joe!!! This office is not big enough for our population, but man are they doing their hardest to keep up with the demand! Thank you guys so much!
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February 2023 by Erin Halvorson
Highly recommend! Car trouble required us to get a rental on short notice to make it to Frisco, TX to see the SD State Jackrabbits win the FCS National Championship. Nate was very helpful and quickly had us rolling in the perfect minivan. Nate was also there to check us in after a very memorable weekend. He even knew that our team won! Thanks Nate for your exceptional personal service!
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February 2023 by DazedArcher
We had an issue with renting at the airport and had to travel to Saint Joseph from Kansas city to pick up the van. The service Nathan and the team gave us at the Saint Joseph location was outstanding. They really turned a frustrating experience to an enjoyable vacation beginning for my family and my self. Thank you again!! I will be driving to St. Joseph in the future to rent my next rental.
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January 2023 by Delores Farrow
This was my first time renting a car, I was treated with respect and kindness both by Cassandra who helped me with the car and David Cossyleon when I returned the car, they were both very friendly and professional. Definitely will be going back but, next time I will ask if they have senior discounts or AAA discounts.
