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September 2023 by H. R. Chalawsky EA
Had my oil changed in Boulder City location broke the dipstick and tube. Went to another Firestone and they said my oil was low and an oil leak, said they don't service oil leaks and to take it to a dealer? I am being charged for work to be redone and now have to go and get it serviced after 2 visits to Firestone! 6 hours for the first oil change, now over 3 hours plus have to go to dealer, plus 4 hours of driving back and forth already! Thank you for your service.Services: Wheel alignment
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September 2023 by Austin V.
Had an oil change appointment set for 10:30 AM when arrived, Went through normal tasks. Got vin got license plate number make model and mileage then went inside. I asked approximate time when vehicle would be done. They said two hours. I do not have the time so I called elsewhere to see if they had availability open that would be a shorter duration , and when I asked my keys back from Ken, the associate, he said I was micromanaging and started talking crap behind the glass and inside the garage, where I couldn't hear him overall horrible customer service, and not very good mechanics when arrived all the mechanics were standing in the middle of the shop conversating and laughing and joking
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September 2023 by Damon Gardea
I was told labor was $21/hr. They wanted to charge me $48 to tighten my outside tie rod bolts. That's 2 bolts. Does it really take 2 hrs to tighten 2 bolts!! Do I have stupid written across my forehead???
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August 2023 by Lou de Almeida
We are halfway into a 10 week trip and have been doing a number of the passes in British Columbia, Washington, Oregon and California and I wanted to have my brakes checked so that we wouldn't have to worry about something going wrong on the rest of the trip.On a whim, showed up at 1 pm on a Saturday at the shop and asked them if they could have a look at the car. They only had the one mechanic on duty and took the time to have him check the pads and rotors and take the vehicle for a test drive.Came back and said that we were all good to go. Didn't try and sell us anything that we didn't need! Excellent service gentlemen (and I'm sorry, I did not get your names!)Service: Brakes
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August 2023 by Mike & Karen Frank
Everything was going fine until they've changed my card from a firestone to a MasterCard my wife and I's joint card I could not use cuz I wouldn't put it in her full Social Security unbelievable I'm not giving out numbers like that
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July 2023 by P
Had an issue while driving cross country with my brakes. Lorenzo and his team took care of me and replaced all four rotors and pads in a timely fashion to get myself and my family back on the road. Recommend visiting this store for any of your needs whether passing thru or living in the area.Services: Brakes
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June 2023 by John Valadez
If you live here in Boulder City, and travel around a lot then I recommend this Firestone Tires for all your car needs . Most definitely the folks here are more than helpful and will have your car up to date as always.
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June 2023 by Julie Sierra
Great Experience. Ken was super friendly and helpful. He helped make a Grime situation with the car a little easier, so thank you Ken. ?
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May 2023 by Brian Shea
Took my truck in for a tire patch repair. Was told the tread on my 20,000 mile tire was too low to patch and I needed to buy new tires. I laughed and walked out. Took my business to Family owned Ralph’s Tires they patched it up and sent me back on the road. Beware of the unprofessional upselling.Do yourself a favor… read all the 1 ⭐️ Reviews…. You are going to get scammed with terrible service. Get a second opinion or just avoid this place all together.
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April 2023 by Robin Vincent
I always go there for my oil change, they always make time to fit me in and make me feel comfortable, the prices are reasonable and they're honest.
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April 2023 by Sarah Baker
We were traveling from out of state and had hit a curb on our way, damaging the alignment. We took our car here and turns out we'd damaged another component that had to be cut off and replaced, as well as replace the front tires, as they had been rubbed bald.Lorenzo was so incredibly kind and helpful. He explained everything they were doing and kept checking in on us to let us know how it was going. The part took about an hour longer than it should've, but he kept us informed the entire time. He was so friendly and professional and it was a great experience.
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April 2023 by Mike Goitia
Great put a set of tires on my ride nada hassle good price
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March 2023 by Linda L.
Doesn't even deserve 1star. When they first opened, it was great. My husband and I took our vehicles there. I even got my father in law, friends, and daughter to take their cats there. Now, they don't know what they are doing. They used to be open on Sundays, not any more. They used to be great. My father in law took his car there, and they charged him $2,000, but the car didn't run right. They used generic parts and not Chevy parts. Sure, it might have been cheaper for Firestone, but my father in law had to bring it back to the dealer to fix.Why would you use generic parts?The other day, my husband brought our SUV to Firestone. When he went there a few days b4, he got an estimate and how long it would take. Firestone said about an hour, it TOOK 5 HOURS AND THEY COULDN'T EVEN FINISH THE JOB. It was for the sensors in the tires. They couldn't figure it out!! Now we are left with the light still on, sensors not working. Who's in charge?? When they first opened all the people who worked there were great. They would give us a ride home and pick us up a few hours or days later when the vehicle was done. Unfortunately, they don't belong in Boulder City unless they get people who know what they are doing. Good luck if you go there, get estimates from other businesses b4 you go.
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February 2023 by Tina Peacock
Appreciated sales manager recommendation of tires for a smooth ride and need of a front brake job, along with regular maintenance, to ensure a safe ride for increased use on our older vehicle.
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January 2023 by Jesse Johnson Young (J. J.)
Someone had vandalized my car, kicking the front tires, knocking it out of alignment. Next day Firestone made time for me on their schedule (I was traveling through the needed to keep rolling) they did a great job, in one and a half hours, great price and very helpful. These guys know what they are doing.
