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October 2018 by Kendal Stephens S.
Bank of America Incline Village - stay away! They will tell you your kids account is free, charge the monthly maintenance fee and then not refund it when you alert them to their error! Horrible customer service! GO TO US BANK or WELLS FARGO! No wonder they're closing BofA branches- they are horrible.
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June 2018 by Leslie Gignoux
This bank is the worst bank ever! Bank of America are CROOKS! They placed a deposit hold on my paycheck- that has NEVER bounced ever- and wouldn't release the funds. Then they proceeded to charge me NSF charges because they were holding my funds needed to cover items coming through my account!!! WHO CONDUCTS BUSINESS THIS WAY? Bank of America is the worst bank EVER!!
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June 2018 by Michael McDermott
The business and branch managers are the worst male, egoetstical, jerks that were so unprofessional that I now bank at Wells Fargo. Don't use Incline BofA unless you want to put up unprofessional children.
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June 2018 by Dylan Fabris
Really helpful and friendly!
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March 2018 by John Michael M.
They know that they work for a company with a history of horrible customer service experience, so unless your account balance is in the millions they act like you're a nobody at this branch. I was actually shown the door and threatened for asking for a business card to use later when at home complaining.
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July 2017 by Kelsey Wolford
I left my smaller bank after 8 years & Matthew made me feel super comfortable after he showed me all of the features BOA offers. Everyone was friendly and they set me up with an appointment within the hour.
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June 2017 by Andrea Tash
They showed consistancy...unpleasant and unfriendly banking experience on all visits!!. I won't be be a customer in the future. Wells Fargo in Incline on the other hand had a friendly and helpful staff.
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June 2017 by Andrea T.
They show consistancy in their unfriendly and poor service on several visits....rude and bordeline offensive teller basically told me to go elsewhere...so I did. Wells Fargo was helpful and friendly, so I'll be taking out a mortgage there.
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March 2017 by Mitchelle G.
Been a customer for years no problems and I usually just hit up the ATM machine with little to no wait. Drive through can get confusing.
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October 2016 by Micheal Holloman
Skip this branch . They make you leave the bank to use other companies around them to service the needs of their customers. Not being able to use their restrooms is cheap , and negligence towards the people that keep them in business . What the cost of having 1 restroom available? So make the companies around them cover the costs . Go bankrupt and ask the federal government to bail you out then deny a facility that more customers than myself will be needing . .
