April 2023 by Lol Kage
Fees , robots answer the local number and just hang up on you without warning. 2nd place for worst bank right after td bank.
February 2023 by Keighley Urban
Me and my partner love this bank! They have always helped us with minor to major issues involving banking. The staff is friendly and more than helpful. The branch manager Norman is the kindest and best manager. Citizens is very lucky to have him!
January 2023 by Kristen TheNatureArtist
Enough is enough! I had to DRIVE paperwork to move my IRA to another bank because Citizens Bank does NOT accept an official FAX from my bank! Seriously?!?! Inconvenient, lowest interest rates around on IRA/CD’s and unless you can take a 1/2 day off work to drive your paperwork around, you’re stuck with them. Sorry, Citizens, we had a good run, but me and my money are movin’ on.
August 2022 by Info aimeesgroomingboutique
Nothing but issues with this bank. Online banking issues and crashes all the time. Branch hours are anything but convenient for a business. Potential fraudulent activity on account so the bank decided to close bank card without my knowledge and send a new card. Another business received the card. Thankfully there are honest people in this world that give people their mail even when it looks like junk mail. Card has not worked since I received it. Pin works when it wants where it wants. I will never conduct any business with this bank in the future. Unreliable and inconvenient.
July 2022 by J S Flynn
Update 7-19-22 Forget fees, this CLOSED account is still sucking $100 per month from my Service Credit Account (as it USED to be designed to do) but now the account is CLOSED and it is still taking $100 per month into a dead/closed account.I've dealt with the Keene Manager who is, by the way, very nice, but c'mon, STOP this. I've been on the phone for an hour, disconnected 3x and it's unresolved. Advice KEEP AWAY!Old reviewThis bank will FEE you to death. Little advance notice, so if you're away for a few months, whammo, come back to a pile of "new" fees. Sure it's legal--but it is rude!Lately they started charging $4.99 per month on my two savings accounts that I was essentially forced to take. (I only wanted 2 checking accounts) Fees on SAVINGS ACCOUNTS??Recommended: Service Credit Union, and I find that TD Banknorth doesn't play such games.Goodbye Citizens Bank!
June 2022 by DS
Just moved into town and wanted to open new accounts with Citizens. No phone was answered when I tried calling to see if appointments were needed so went in and was told to schedule an appointment. Answer your phones or have proper staff. No worries I’m going elsewhere to open checking and other accounts
June 2022 by D
Just moved into town and wanted to open new accounts with Citizens. No phone was answered when I tried calling to see if appointments were needed so went in and was told to schedule an appointment. Answer your phones or have proper staff. No worries I’m going elsewhere to open checking and other accounts
April 2021 by Richie J
7 years at this bank. They towed my car (while i was in the bank) Then lost my money due to a atm malfunction. They told me there was nothing they could do for me & i have to call the branch in Rhode Island to get their mistake fixed. The Branch manager was extremely cold and not helpfull at all. She didnt even apoligize for a mistake that lead to my car being towed.
December 2020 by Jess Cota
I have used Citizens since for the past 14 years. Good bank and good people!
March 2020 by Jess Jordan
I have used Citizens since for the past 14 years. Good bank and good people!
March 2020 by Tom
Received a promotional offer in the mail. Opened the promotional checking account. When it came time to receive the promotion, the bank said they didn’t know anything about it and therefore didn’t hinder it. Next thing I know I’m losing money through constant fees. Closed my account.
September 2019 by Melody Hamann
Tons of hidden fees!
November 2018 by Heather Brain
Really awful bank.Due to unforseen circumstances I was treated like garbage because of my account.I barely go in the bank now.Hated being treated like a second class citizen.
September 2018 by Dale Harrison
They helped me set up a Money Market account to secure my future instead of let my money sit in a savings account. Very valuable insights and experience. It's a great bank with an amazing staff!
April 2016 by K. Lenox Photography
I've been so happy with my experience with Citizens Bank. Since the very first visit- they have been professional, friendly and very informative. They recommend the best accounts for my needs and made sure to thoroughly explain how everything works! I would recommend Citizens Bank to everyone looking for a bank that truly cares about you and your needs.
