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October 2023 by Eduardo Nunes
Izabella is awesome .She helped me a lot with setting my new phone up .Very nice lady definitely needs a raise
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August 2023 by Ariana Barreto
Katrina at the AT&T in Bayonne, NJ provided the most excellent service I've received from AT&T in the 2+ years I've been a patron. I appreciated her patience, kindness, and help to resolve my problem. She did not make me feel rushed, or unimportant, and did not try to swindle me financially, and I have not been able to say that about other locations. The other male employee was kind as well. Katrina’s customer service has surpassed plenty of other managers I’ve encountered, and she deserves a substantial raise.
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August 2023 by M R
they are very nice in the store and helpful , but they added a lot of charges while upgrading and trade in my old phone ,that I had to go through many calls with customer service to clear it.also in the trade in it toke AT&T 5 month to find the old phone I return ,so am not sure who did this mistake. been 5 month and until now didn't receive my credit yetAT&T customer service is disaster .
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July 2023 by The Goat W.
I stopped at this satellite store to get an Apple Watch. My new job down the street does not allow cell phones to be used on site but there is no regulations on watches! They had none on display and when I asked if they had one in stock, the guy asked if I am paying in cash? WTF..... I told him I wanted to add it to my account. He said he could have one in a week or two. Also to figure out what I want and come back to order it.This is no where near the level of customer service I pay AT&T for!
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June 2023 by joel cartagena
Company lies to you about fees and insurance being added on. First bill not correct nether is the 3rd after promised credits. Hard place to do business with.
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June 2023 by Ismael Laboy
Excellent service friendly and attentive staff
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May 2023 by Cierra Thorp
I was without my phone all day !!! And came in after work and sterling fixed the problem in 2 seconds thank you he’s the best !!!!!
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February 2023 by Bill Gates
Katrina helped me to transfer my number. Good service and kind person.
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January 2023 by Katherine A.
Katrina was the sales associate who helped us and she was very thorough and helped us get the best deal for our family. Ended up with a new line and 3 new iPhones! You rarely find an associate who'd go beyond. She's a true gem!
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August 2022 by Thurman & LaTonia Massenburg
Thomas went way and beyond. Very very helpful! Very satisfied!
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April 2022 by Andrea Lopez
I must say my experience at the Bayonne location was the best by far. Thanks to Sterling who was SUPER helpful, patient and knowledgeable. He helped me transfer all my valuable pictures, apps and emails to my new phone. I had called customer service and gave him a raving review months ago. I hope he was recognized for his hard work and amazing customer service.
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April 2022 by KIM VALDIVIA
Our salesman Dion was the best (Bayonne store). He was friendly and knowledgeable!
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January 2022 by Muhammad
The store opening hour is 9:00am and we waited till 10:00am and still it’s closed. What kind of service is this?
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October 2021 by Maui Taylor
By far, one of the best customer service. The staff were very helpful, friendly & informative specially the store Mgr. Kat. She explained & helped me to decide what’s best for me as a customer. I would highly recommend this store.
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October 2021 by Mamdouh M. Elmallah
I got a terrible experience from this store, they deserve a 0 star if I can make. I went in to upgrade my iPhone today and the store employee refused to sell me the phone unless I added insurance. This is against FCC guidelines regarding forcing me to buy insurance. People are so unprofessional there.
