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January 2024 by Catherine Calianese
I had a wonderful experience at this MatressFirm! Our sleep expert, Nnabuihe, was kind and so knowledgeable while we were testing out mattresses and gave us the best price he could (I was on a major budget!) and even carried it outside and helped us get the mattress into the back of our car! It was a great experience. I have shopped there before and will shop there again!
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January 2024 by Giseli Cavalcanti
Absolutely 5 star customer service from beginning to end , I called the store before my arrival and asked a bunch of questions that were answered by Nnabulhe the same gentleman who greeted me once I got to the store . I explained what I was looking for and also told him I had a specific budget to work on . He took his time to show me many options based on what I explained , once we settled for the one I liked he did his very best to accommodate the budget and delivery time I requested . Everything Elsa’s settled within a very reasonable amount of time and I am now just waiting for my delivery on Thursday .Thank you Nnabulhe for the exceptional service you provided , I hope delivery is just as effective and professional .Highly recommend this store .
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January 2024 by Brian Hager
Nnabuihe took care of us today - A+ level service. If you’re in need of a new mattress, highly recommend!
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January 2024 by Ryan Verdugo
Nnabuihe was great, he gave a a very pleasant and easy experience!
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October 2023 by Morgan Malone
The staff is very helpful and friendly. The staff member who helped me, Prince, was absolutely amazing and if he wasn’t sure of an answer to a question made sure he did his best to find it or give my mom and I the best advice to find it on our own.
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October 2023 by Charlie Sullivan
The salesmen was very helpful and knowledgeable, made sure he got the best deal for the price we wanted to pay
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September 2023 by Kathy Costa
Solasia was very knowledgeable and patient with me and my questions. I have a hip injury and she really made me try a variety of mattresses before I made my choice. Would recommend this store to anyone. Thank you.
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September 2023 by Lillian Caro
Young lady was great at explaining different mattresses n so helpful. I tried a few n decided to purchase one. No waiting n satisfied.
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August 2023 by Angel Cruz
Ambria was very professional and courteous! We went to get mattresses for our daughter got everything she needed for her new bed and look forward to returning for our new mattresses.
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August 2023 by Henry D.
Solasia was an excellent represantive of Matress Firm and her commitment to hear our questions and concerns are superb! Patient and a feel good vibe conversing with her knowledgeable content on whatever we asked. Definitely recommend checking out the bayonne store for your mattress needs! Thank you!
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August 2023 by Joe Dobosiewicz
Order mattress and adjustable bed frame, unfortunately the bed frame had to be refused being that we would have needed a ladder to get on the bed with the adjustable bed frame. It raised bed up about 6”. Which was too high.
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July 2023 by Ronald Iglesias
Nnabuihe was extremely knowledgeable and spent time review all the information we needed to make an educated decision. I’d highly recommend Nnabuihe when making an important purchase.
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July 2023 by Carl Holtzberg
Received excellent sales assistance very happy with my visit to mattress firm and the mattress I purchased
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July 2023 by Goncalo Junqueira
⭐⭐⭐⭐⭐I am absolutely delighted with my recent transaction at Mattress Firm, primarily due to the exceptional service provided by Nick. His understanding of the products was in-depth and reassuring, ensuring I was confident with my purchase. Not only was he pleasant throughout the process, but he went above and beyond my expectations.When I found an item that was only available at a different location, Nick didn't hesitate to take the extra step. He personally handled the pickup and delivery, which significantly eased the transaction process. This commitment to excellent customer service truly stands out in today's retail landscape.I cannot write this review without also expressing my gratitude for the fantastic delivery team at Mattress Firm. Their 'White Glove' service was indeed as sophisticated as it sounds. From the moment they arrived, they displayed professionalism and respect, handling my new mattress with utmost care.The team was punctual, courteous, and efficient, ensuring a seamless delivery and installation.Between Nick's outstanding sales service and the delivery team's exceptional 'White Glove' service, this experience has set a high standard in customer service.Five stars well-earned, and a heartfelt thank you to Nick for an outstanding experience.
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June 2023 by Dwayne Goss
Went in to purchase a standard queen size mattress & Steve was helping us. He gave us the pro/cons of a conventional mattress vs a beauty sleep mattress. My husband & I laid on several but our favorite was the perfect sleeper charlotte medium plush mattress with the adjustable base. Kudos to Steve because we wanted a standard regular mattress, but he let us walk out after purchasing the best mattress we’ve ever bought. Thank you Steve P