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February 2024 by David Pereira
Pet friendly of course and the staff are very helpful. Also has a bath for pets on site with reservation.
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February 2024 by Erika Isabella
DO NOT use this location for Amazon returns. This store has no clue how to properly receive returns. There’s no scheduled pick-up from UPS, so if the bins are full, you just have to wait for UPS to pick up the inventory. When does that happen? No one knows. I called twice and twice was told to call back in an hour because the bins are still full. Keep in mind, they were full by 12:30pm, possibly even earlier but that’s when I got there.On top of that, the laziest employee seemed to be the most rude. No idea who he was but he was sitting against the back counter, just hanging out. A woman came in asking when their bins will be available because mind you, their signs outside don’t have an ETA because again everyone including staff is clueless. When she leaves, he says, “Don’t people read? There’s a sign right outside.” Mind you, I just asked my cashier the same question and he was hanging out right behind my cashier. Hello to you too. I wished I said something right there but I held my tongue and just won’t be coming back or ordering online (beware: trying to order without Petco randomly cancelling your order has become difficult). Maybe if the seemingly laziest employee would be bothered to read his own sign, he would try to troubleshoot? Make modifications, so he doesn’t have to be bothered with people’s questions, since it annoys him so much. Hope that wasn’t a manager who rang me up either.
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February 2024 by Zoe E
Poor customer service.. they take so long and very disorganized.
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January 2024 by Diana Pitsikoulis
Had the Friskies pate I was looking for. Friendly personnel. Clean store. ?
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January 2024 by Chana Laks
Visited this store with my grandchildren (2, 4 years old) to entertain them. The store is clean, pleasant, seemed well-stocked and the staff is friendly. And we all had a great time watching the birds, the fish, and the small rodents.
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January 2024 by J Veras
Great service
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January 2024 by Martín alvarez
I loved this place, I always go to buy because there is always parking available and the employees are very helpful and attentive.
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January 2024 by Ryanmichaelnyc29
Amazing staffThey work as hard as ever and are always understaffedWonderful location
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January 2024 by steven hernandez (lovekay jets)
The cage is great and they had a discount for it didn’t want to take a chance with the ones on Amazon
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January 2024 by Redouane Dahik رضوان الضاحك
It’s ok no bad
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January 2024 by Maria Oleas
They treated me very well, they met my needs and it is my favorite store ❤️
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January 2024 by jeremy desantis (jer)
The guy that was in the fish department was very unprofessional and very rude yesterday
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January 2024 by Ayah Helmy
Very friendly and helpful staff. I got over 30 fish from there and and I always find what I need for my kitties. I adopted my youngest kitten from the store when Here Kitty Kitty shelter was hosted on the weekend. I have their rewards and all the supplies I get for my pets is at a huge discount. I also love that I can now go there for my Amazon returns and get an extra 10% off with a coupon when I do.
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January 2024 by Woodett W
I had a difficult time finding help even though i could see associates in the area. The store wasn't very neat. However when I did get an associate to help me, he provided outstanding customer service.
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January 2024 by Christine
Always a hassle to get crickets. Seems like they are scared to touch the crickets. I asked 3 different employees and was told someone would come. After waiting 10 min I went to the front and demanded help. Eventually someone came. It's a recent on going problem. They lack to communicate with each other.
