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October 2023 by Ariel Yegelwel
We went to build a bear right before closing and my daughter is very indecisive. A girl named Alyssa was amazing! She took her time and didn't make us feel rushed. She new all of the characters names , helped her make decisions when she couldn't. I am so happy we got her to help us!
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October 2023 by Sarah Hess
We showed up to the store with 10min before closing and the gate was down. The staff said they close the store early. We were very sad because we brought my son on his first birthday and wanted to get him a bear. It was very disappointing.
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August 2023 by Nick Costanzo
Cassie was very helpful, a breath of fresh air! Helped us stuff an online order to perfection!Bring bag the bath ? The air shower for the stuffed animals was part of the experience
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August 2023 by Kristy Marie
Darn, for not coming up with this brilliant business model myself!That said, Build-a-Bear is everything it promises to be: a fun experience for children and for anyone who might enjoy the comfort of a personalized stuffed animal.Have taken my children here, as well as purchased gifts from here/online for both children and adults.The 3, 4, 5, and 8 y/o children I've brought to "BAB" have all enjoyed the process of creating a new stuffed creature immensely. For example, on our last visit, our 2 children chose 1 tye-dyed frog and 1 tan rabbit.Other items from the vast choices include Chase the German Shepherd (from Paw Patrol t.v. show), a honey bee, classic teddy bears, an axolotl, Star Wars characters, Harry Potter characters, and SO much more. *pictured* The trademarked characters all have corresponding clothing and accessories to match. Kids loved so many of the stuffie options that it will be easy to pick birthday gifts this year.After choosing their stuffies, a BAB employee then encouraged our children to press the stuffing pedal as she stuffed the empty toys with batting from a large decorative stuffing cylinder in the store. She then asked both children to hug their stuffies to see if they were full enough. Kids then made a wish on a (free) small plush heart that went into their individual babies. *cylinder & hearts pictured* Other options besides the free heart: heart with recordable sound/voice, heart with pre-set sound. Stuffies are sewn closed, so replacement easiest if brought back to store.Once closed, our children chose some items from a 'bear-rage' (I mean, barrage!) of clothing, accessories, furniture, and even vehicles. Such items include sunglasses, pajamas, Light Sabers (Star Wars accessory, with light & sound, complete with loop so stuffie can hold it), and a bear-sized futon.The last stops are to create a birth certificate for one's toy, and then to pose for photos with the new friends (your own camera).The online app is easy to search through. Often deals online and coupons available via the BAB Club. Online customer service chat is always helpful.Overall, I highly recommend this experience for children. Removed 1 star for the expense of this merchandise (seems excessive, in my opinion).
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August 2023 by Rhea Kudchadker
The whole process was fun! You start with picking out a bear and adding a scent or sound of your choice. Next, you pick out an outfit. The last step was naming the bear and getting a birth certificate printed.At each step there were a lot of options to choose from.
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July 2023 by Gladys Jeszeck
My daughter loved it! Staff was super friendly and helpful.
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June 2023 by Nicole Guardiano
I went there today for my son 2nd birthday expecting to have a great experience. Well I was wrong the two girls who were working were more interested in having a conversation with the adult male that we there greeting us when we walked in and help my son make his first bear. I wait to see if they would say anything and they didn’t I picked out all of my stuff and had to ask then to come and stuff the bear and it seem like a bother. Will never go back to this build a bear.
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June 2023 by Tyronica Cooper
They were very helpful it was my granddaughter's 3rd birthday and she is autistic the ladies really work with her and her mother to make her special bear
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June 2023 by Robert Moore
My daughter just turned six and we stopped by build-a-bear so she could customize a bear. It was nice. Not to crowded and the workers were very helpful. She got a bear and a couple of outfits. The outfits are sold separately. You can even look online for pricing for the outfits to get a better deal. My daughter was happy with everything which made my wife and I happy.
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June 2023 by Kathakali Dutta
First experience of visiting Build a bear workshop with my daughter for her birthday. She enjoyed creating her own bear and picking clothes so much. Would highly recommend it.
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May 2023 by Noori
We went today at Menlo Park mall they attended was not friendly at all we spend money but my Dugther and her friend came back un happy. build-a-bear should pay more there worker to act friendly ?
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April 2023 by Nikki G.
I took my son for the birthday special where we pay their age. Lucky only $1 for the bear which was great. The birthday special only gives you ONE option bear to choose from. Defeats the purpose in my eyes. The lady helping us was MISERABLE and did everything so fast without us present. She put in a bday song and heart inside before stuffing before we even got to the stuffing department. She sewed up and gave us the bear like she was over it. It seemed very distasteful and unfair. We weren't even offered a bday hat or sticker, I had to ask myself if they had any for my son. Luckily my son won't remember the unpleasantness but I definitely won't be taking him back here.(It used to be so genuine and fun years back when they had the kids rub the heart on their head and over their heart and give it a hug and kiss before stuffing it.)
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April 2023 by Nicole Listorti
I have to say I was very disappointed this trip.I took my niece for her birthday,Opened 15 minutes lateOne guy working was extremely nice and helpfulThe two girls at register were very unfriendlyDid not recieve a box house nor the certificate for the bear. Was very rushed at registerI would not go back to this location
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April 2023 by Veronica M
Went to take my son for his birthday after dinner to get a build a bear to find the lady closing at 7:50pm when the site says they close at 8:30pm very disappointing.
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April 2023 by DevthegamingartistYT
This is my childhood toy bear creator place but the prices now are a little much
