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July 2025 by Katerina Medina
Very nasty sales’ woman who answered the phone: and not even trying to be polite, pretending she does a favor by answering the phone and the questions.
I will take my business to Ramsey Infiniti instead. Much better service there, so I would rather buy a vehicle from them.
Edit: I appreciate nice response from the owner. However, the audacity of a woman who works there is just astonishing!
She called me at least 5 times after I posted even though I told her that I do not want to talk. Yet, she pretended to be someone else and talking nicely and trying to obtain the information on the vehicle I purchased at Ramsey. Only to become nasty at the end again when I recognised her “culture” of talking to the customers!
Since she is so interested, I did purchase a vehicle I wanted. And I also do expect people to act professionally and politely in general but especially when I pay over 50k for the car!
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July 2025 by Dhrumil Chavda
DO NOT SHOP FROM EDISON INFINITI
This is the worst place to buy ur car. I found a car from online application where it says the car type is premium plus. That’s fine. I took test drive and asked this specific question, “is this premium plus?” Salesperson said “Yes it is” I said ok. I came back to buy this car. They said again it is premium plus. I bought it and take it to Audi dealership and they said it’s not premium plus it’s just premium. So either they don’t know what they are selling or they just want to sell anything to you.
As a customer I’m ok to buy anything but as seller you need to be clarified that what customer asking is not what we are offering and I will respect that.
ZERO TRANSPARENCY, MINUS 100 PROFESSIONALISM.
LITERALLY GO SOMEWHERE ELSE BUT NOT TO EDISON INFINITI.
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June 2025 by Sara James
I never write reviews but I am making a point to do so because of the service and unprofessional conduct at this establishment.
Salesman was smoking a weed vape pen while talking to us. Gave us the keys to the car we were interested in and told us to take our own test drive because they were busy. I should have honestly left at that point but had a long day and wanted to leave with a vehicle. Still have not received the title to my vehicle after 2 months. Buy anywhere but THIS PLACE.
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June 2025 by Olga Pl
I had a couple times interactions with this dealership and always unpleasant experience.
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June 2025 by Peter Szlivics
I have never dealt with such disgusting customer service as I did with this dealer service department.
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June 2025 by Diana Revich
The bad reviews are true. Bait and switch tactics. Manager Phil talks to you like you're stupid. The sales guy Steve wasn't bad. I saw the bad reviews but gave the benefit of the doubt. Big mistake. Pate, who answers the phone acts like she's a sales person. She doesn't even work there. They'll say anything to get you in the door and then twist it all up when you come in and talk to you like you're crazy. Stay far far away.
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May 2025 by Galeb Said
Typical scamming dealer. I was told no additional fees. Waited hours to find out they charge an additional “prep” fee of 4,000 😂
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May 2025 by MIXMASTA MIKE
I spoke to a nice lady on the phone set an appointment when I went all were nice my sales man jarell was great and his manager I must say I was a bit of a hard ass I put them thru the ringer even walked out left but an hour later I called said I was coming back and the deal we worked out was still on table we made the deal now my GX60 IS IN MY DRIVEWAY SO THANK YOU JARRELL AND YOUR MANAGER SORRY I WAS A LITTLE ROUGH YOU GUYS ARE GREAT AND ME AND MY WIFE NINA WILL SEE YOU AGAIN FOR OUR NEXT CAR AND TO ALL THE OTHER SALES PEOPLE YOU WERE GREAT ANSWERING SOME OF MY QUESTIONS SO THANK YOU GUYS AGAIN
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May 2024 by Ruby Stones
Love the sales team at Edison Infiniti!! I spoke to a gentleman name MIKO! Wow , what an experience. He gave me tips and tricks , and directed me accordingly to what was best for me. 10/10 recommend visiting when in the Edison area!
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May 2024 by Magdalena Payano
I can’t say enough about Edison Infiniti. Rahul in finance saved me $40 a month by finding a bank that approved me with very little money down. And Robert, my salesman, was detailed and precise. Thank you everyone for a great experience. I will be recommending you to all my friends.
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May 2024 by HakimSt
Talked to this dealer over the phone about a truck they had in stock. Asked about pricing and fees (which they said there none other than a 799 or 899 fee) before I drove 3 hours to get there. Upon arrival and ready to purchase the vehicle they then mentioned that there were about $5,000 in additional fees that weren’t mentioned over the phone. Wouldn’t recommend.
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May 2024 by Sara Lougy
After driving half an hour to drive the car and waiting over an hour to discuss with salesman, the dealership refused to sell the car for the price THEY listed. It was a ridiculous bait and switch, we wasted over two hours of our time. It was frustrating.
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May 2024 by Lacie Yearicks
my step dad purchased an acura and our salesmen rob was amazing and super helpful with getting all different prices to see what would be the best for us and the financial guy Rahul Khan was super nice and broke all the fees and protection plans to see which one would be best for us. overall loved the experience and both Rob and Rahul for their amazing customer service!
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May 2024 by Gregg Hollmann
I recently purchased a gently used special edition Nissan Pathfinder from this dealership, and was assisted by Robert Berlin. Rob did a good job of understanding my needs, and when I wasn't totally satisfied after test driving an Infiniti-QX3, he suggested the black-on-black special edition Pathfinder.It took some time to work out the financing, but they eventually got me an auto loan from a credit union at a satisfactory rate. Later that night, they delivered the car to my home with a full tank of gas, and Rob was persistent in locating the second set of car keys/FOB held by the prior owner.Most importantly, it's a beautiful car that I'm very happy with!Reviewing / signing the documents with the finance guy was straightforward, and there weren't any negative surprises or disconnects from what I'd been promised verbally.My one ding - the dealership adds a 'prep fee' (not insubstantial) that is added to the gross cost of the car. I think it would be more transparent to build this prep fee into the total cost of the car upfront.Overall, I'd strongly recommend working with Rob Berlin and Edison Infiniti.
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May 2024 by miko noel
Great experience
