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February 2024 by Rüya Yürek
Even though I had an appointment to change the oil in my car, I waited for exactly 3 hours. I know the oil change will take 20 minutes, they just kept me waiting because I was a girl and I didn't complain. They might be slow because I went on a Sunday, but there were still 3 people working and I was able to make an appointment. If I had known it would take this long, I wouldn't have wanted to wait. I did not have a good experience and will not go again. Also, they didn't even ask me what type of oil change I wanted, they decided on their own and put the oil they wanted.
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February 2024 by jack cambric
Ethan made my experience quit pleasant.and efficient.not.Cheapest place to change tire in new Jersey.
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February 2024 by Joey Ben
Store manager knowledgeable and respectful to customers
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January 2024 by Ekaterina Makeeva
Got a flat tire, came 30 min before closure, they refused to help me, it takes 5 min to fix… they were the only tire shop open… terrible ??
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January 2024 by Gabriel Alvarado
Wilson is a great customer service representative. He is professional & has a great attitude. He explains in detail anything that your car needs fixed. He also helped me setup an appointment.Emilio has a bad attitude overall - it seems that when a question is asked, he responds in a strange way. It looks like he doesn't have the desire to work.
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January 2024 by Luis Doitteau
This Firestone is a few blocks from my home so it's obviously convenient to have my car serviced at this location. However, it's not the sole reason I continue to trust them with my car: I've taken my 2020 Hyundai Elantra to this Firestone for over two years for regular oil changes, front brake service, battery replacement, fuel injection service, and just recently four Firestone tires! I can honestly say, each and every time I've taken my car to be worked on, I have felt respected, well informed, and secure about not being manipulated into unnecessary repairs. Each employee that I've communicated with has been knowledgeable about my car's needs and have provided me with accurate information in terms of wait time. They have a waiting room just in case you don't live nearby and have the convenience of going home like me. There are also some eateries close by if you opt to have something to eat while you wait.
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December 2023 by Erik Morales
Avoid going here unless you want your rims damaged , went in for tire change , balancing and alignment. Walkout out with rims damaged with scratches.
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December 2023 by Woo Je Kim
Scheduled an appointment and got the confirmation, but when I arrived, no technicians were available. Waste of time and frustrating experience. Would give one star but the guy working there seemed helpful.
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December 2023 by Cristina Jackson
I requested a diagnostic and it wasn’t available , yet they punctured my tires . They wanted to sell me the tires and when I said I couldn’t pay that much the clerk’s voice changed . The dashboard in my vehicle had all kinds of warning lights after I left which it didn’t have before. Don’t use their services because they’re pathetic .
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December 2023 by Aziz Abdeljaber
My brother bought his car here. They put the wrong oil n messed up his engine. Extremely incompetent ppl. Stay away
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November 2023 by Shamar Smith
Went to this location today and had a great experience. Ethan at the front was totally helpful and professional. Also watched his encounter with another customer who didn’t seem to understand how things operated and boy was he patient lol! Definitely going to swing by again to have my car serviced.
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November 2023 by Cornelio Dullavin
I went Friday 10/28/23 for wheel alignment service. Emilio the customer service has bad character for customers. He tried to ripped me off or scam me to change the inner and outer tie rods, the technician is Jose. He told me to replace the inner and outer tie rodsMy recommended is to fire this people who’s working in Firestone Fairview New Jersey Bad reputation for Firestone company. I will say shame on you Firestone company and do your work seriously.
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September 2023 by Mercury Queen
DO NOT GO TO THE FAIRVIEW, NJ LOCATION! THE MANAGER IS AN UNPROFESSIONAL JERK! ANYONE ELSE I KNOW THAT HAS GONE THERE HAD THE SAME EXPERIENCE! CORPORATE NEEDS TO FIRE THE MANAGER! EVEN THE MECHANICS HATE THE GUY! MY TRUCK WAS RHERE OVER 24 HOURS TO FIX THE SHIFTER SND IT WAS NEVER EVEN INSPECTED! THE MANAGER SAID THEY DON'T DO THAT KIND OF WORK AND HE BLAMED IT ON THE FRONT END GUY SAYING "He's new. He doesn't know anything. We don't do service like this. We only do tires and brakes.: HE DIDNT EVEN WANT TO JUMPSTART MY TRUCK! ONE OF THE OTHER MECHANICS CAME OUT AND DID IT FOR US. FIRE THE MANAGER!!!
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September 2023 by Mary Ann Curran
Wish I could give zero stars - Made a midweek, morning appointment for an oil change and AC check in preparation for a long road trip. Two hours and two hundred dollars later I was ready to go and saw on the receipt that they never did the AC check! But wait, it gets better..... on my vacation in the middle or very, very rural Maine the oil light comes on. They didn't tighten the drain plug. Isn't that oil change 101? My dad taught me that when I was 15 and just learning how to drive. So, after forking out $200 for an oil change, I needed another one less than a thousand miles later because of their incompetence. DON'T WASTE YOUR TIME WITH THESE GUYS.
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September 2023 by Sonia Perdomo
DO NOT COME TO THIS PLACE!!! I went to change tires, and they unlinked a door. I ask for help if they could fix it and he said “I don’t see the difference” It was so obvious that the sound of the door closing was different. Never coming back ever again.
