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December 2024 by Nick Simeo
Xfinity treats their customers like trash and the company does nothing about it, maybe they need for a few hundred thousand people to leave and then will they do something about it.that 800 number is a joke you’re lucky if you can get someone on the line that speaks English.
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November 2024 by D L
Customer service is trash
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November 2024 by Michael Daubenspeck
I went to this store to get a new phone and lower my bill for home services and when I left my head was spinning. I was signed up for services that I was told would lower my bill, but both my mobile and home bill increased. It took two phone calls to customer service to fix it. .
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November 2024 by Ken Biczel
I was belittled and insulted. I am 75 years old and a navy veteran. Just recently I had my cousin who is 83 years old move in with us because she has cancer and needs regular doses of pain medication. She moved out of her apartment but was still paying for Comcast cable $267 a month. I called Comcast to cancel the cable but was told I had to bring the equipment into a store. The closest store is in Marlton.
I walked into the store with the equipment in a plastic bag and put the bag on the counter. I told the man behind the counter that I wanted to cancel service. I guess they don’t like when you ask to have your service canceled. He said, hand me a piece of equipment out of the bag. I said it’s right in front of you can’t you take it out of the bag and he said no you have to hand it to me. It seemed like he was on some kind of a power trip. I got the feeling that he just didn’t like me even though he didn’t know anything about me. I asked if I don’t hand it to you, you won’t help me? To which he replied “I don’t have to help you, I don’t have to give you service”. I said I think you do have to help me. He said no I don’t and I’m not going to. I asked for the manager, he said he was the manager. I asked him his name he wouldn’t give it to me. Later on the receipt, I found that his initials are NHF, I asked for his superior he wouldn’t tell me who his superior is. I asked him who I could complain to. He told me to call Comcast main number. I called Comcast and the person there sympathized with me, but could not help me because it is a privately owned store. At this point, I was wasting too much time and had to get back to my cousin to give her another pain pill so I couldn’t waste time here. I pulled a piece of equipment out of the bag and put it in front of him and he finally did the paperwork. Now I know why Comcast is on the decline. Their customer service is abysmal. This person that waited on me is costing Comcast business. I will never purchase Comcast again and will steer everyone I know away from this company. The way I was treated borders on criminal.
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October 2024 by Jill Walters
I have been to the Marlton on several occasions,the staff is extremely professional and polite. They go the extra steps to help resolve any issues.
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October 2024 by Babs C
I went into the store to pay my bill and get an account transfer number because I wanted to leave Xfinity. Little Miss ray of sunshine entered my account and couldn't find me. She told me there was nothing she could do I had to call customer service so I called customer service while I was standing right there in the store. Customer service wanted her to enter my account number and she refused because she already did it and it doesn't work. I had to get the other two men to try to help me but I had to wait for them to finish with the customers while I have customer service on the phone. Customer service manager came on the phone and couldn't believe that little Miss ray of sunshine would not help me. Finally when the other man was done with a customer I told him I wanted to pay my bill pay my device and get an account transfer number. He ended up only paying my bill and I got nowhere. Customer service ask to speak with the manager of the store but unfortunately Corey the manager of the store was not available. Little Miss ray of sunshine was completely disrespectful. While the other two men were helping other customers Little Miss ray of sunshine sat at her desk on her cell phone and refused to help me at all left me standing there waiting with customer service on the phone. After I told customer service she's just sitting on her cell phone she decided to get up and stand next to the other customers and pretend like she's doing something.
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September 2024 by Eve Eve
I despise xfinity. The worst internet provider I’ve ever used. You guys don’t even have customer service. Literally. My internet has been out with an outage for 4 days now & when I try to log in on the app it glitches out so I can’t. When I try to connect online to cancel my plan it won’t let me because my internet is out. Plus you guys try to upsell for no reason. Will never use xfinity again once I can cancel this parasite of an internet provider.
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August 2024 by Howard Black
Korey is an outstanding Manager! He was very courteous and professional! He is the Go To Guy for the Marlton store, Comcast has a great leader in him!
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August 2024 by Krystique
Good Evening Google Family. I hope everything is going well. I googled the directions for the nearest Xfinity after leaving my Edge Fitness Club in Voorhees, NJ. This one came up. I didn't realize that it was an XFinity Store without kiosks. I wanted an Xfinity office with kiosks so that I could pay my bill. I love the self serve kiosks. This one did not have the kiosks. I told the associate who I found out was the Store Manager and explained that I wished to pay my bill. He told me, his name was Kory and that the store being small, did not have any kiosks. However I could still pay my bill there. I moved to another location in the store since he asked me to, since the first computer was inoperable. Another associate, Kyree assisted me with my bill. I told them both if there was a problem, I could go somewhere place. They both assured me that there was no problem and Kory said he didn't want me to go all over the place. I had exact change for the bill, which assisted Kyree. They have no change to give customers. Everyone was very polite and mannerable to me. Very friendly employees. I don't believe I will visit again since I enjoy paying myself at the self serve kiosks. Good night Google Family and don't forget to work out!!!
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June 2024 by Shamika Satalkar
If I can rate 0 I would love to do that..but unfortunately this option is not available.I am from India and my experience is
In this store employees will not treat everyone equally.They have “PREFERENCE “
Hope you understand
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June 2024 by Tara Silver
Horrible service at this store was just like their customer service line couldn't help and I felt they didn't want to help.
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May 2024 by Janice Judge
Service tech Rashon was remarkable! Kind, knowledgeable, and extremely patient. He made sure I was totally satisfied before we left the store.
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May 2024 by Rick Gillespie
Never know what to expect when you are replacing old equipment but Bemi took care of us and even did the setup in the store. Took it home, plug and play. Easy, easy.
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May 2024 by Len Larsen
The staff are amazing. Very knowledgeable. Easy transaction.
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May 2024 by Donna Cristino (Evilredhead)
I was so happy I got the young man who fixed this Xfinity Mobile mess. He was so helpful his personality along with kindness. He was a perfect example of customer support. Well done young man! I hope I don't have to go back but if I do I know there is one employee that I can do his job!
