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February 2024 by Bonita T.
terrible ! the equipments are always busy , you have to wait at least half an hour everytime you come here ! there's no sign saying to use equipments certain time , so that other people can use it too ! Some people will spend hours and get annoyed if you ask them when they finish ! Not recommend this place at all !
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January 2024 by Rh G.
Impossible to get any piece of equipment without waiting over half an hour. Members are rude and obnoxious, setting up tripods to film themselves with no regard of other people's space. Members show up in groups, spending over an hour on one piece of equipment, taking turns and talking, wasting everyone's time. Place is poorly ventilated, gym floor is constantly wet and damp and air is generally difficult to breathe in. I've seen Arby's bathrooms more hygienic than this gym. Bathroom smells like weed constantly and the sauna is as reliable as the McDonald's ice cream machine. Gym has been going downhill ever since management changed within the last few years
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October 2023 by Gonzalo Freire
I’m a member of this gym and this gym can be a very good gym but they need to have more staff working there to make sure everything is sanitized and clean specially in the bathrooms. Bathrooms are nasty
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October 2023 by Martha Mena-Rimolo
The location is very convenient and accessible. The place is spacious, clean and welcoming. The manager and staff are very courteous and attentive. I highly recommend it.
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October 2023 by Theos T123
If you value your credit score. Please stay away. They sent me to collections. I got docked 100 points because I canceled my membership early (mind you, I paid the whole balance off and tried to peacefully cancel it because I was moving.)The gym is not taken care of. Staff is always giving a hard time. It’s impossible to work out there unless you go very early or right before closing time.I absolutely despise their shady business practice of locking you in and making it difficult to get out. Plus they never called me back no matter how many times they “said” they would.I don’t normally write negative reviews but this place wholeheartedly deserves it.
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October 2023 by Stargaze Tyme
FRAUDSTERS - Stay AWAY!!! Listen to the other reviewers, your credit will be affected. Worst business I’ve ever come across. I was moving away from the area (across the country mind you) and requested a cancellation. The front desk folks said they have to submit it to management but shouldn’t be an issue. I waited weeks to hear back only to just be told NO. I called them multiple times to straighten out the matter, with them never returning my call. I, of course took this up with my financial institution, only to find out months later they took me to collections affecting my credit score.These folks are fraudsters, con artists, swindlers and horrible business owners plain and simple. Please stay away, there are plenty of other gyms, don’t let these guys try and con you to steal your hard earned money.This business needs to be investigated and SHUTDOWN ASAP!
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September 2023 by Jeff
Management and staff are very friendly and accommodating. Facility is clean and equipment is well maintained. Pricing is good. Highly recommend.
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August 2023 by J Kim
It's a very beautiful and cozy place with a moderate level of difficulty, making it one of my favorite places. However, this time, none of the 18 holes were accessible by cart, rendering the cart useless. Would be 5 stars without it.
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July 2023 by Lloyd Ligons
Great gym! Great equipment! Great Staff. Even though we were only in for a day pass that boi Matt took care of us just as if we were members for years. When we come back Fitness Factory is where we will go.
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July 2023 by Steven Torres
Recently changed to this gym , all the staff has been excellent and helpful, I gotta give a shout out to Matt for helping me retrieve a lost AirPod and also making a great smoothie ??
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June 2023 by Ru Mi
Terrible Experience - Stay Away from This Gym!This gym has been, without a doubt, the worst fitness facility I have ever encountered. I made the decision to cancel my membership a year ago, believing that I had completed the necessary steps to terminate my association with them. Little did I know that this would turn into a nightmare.After an entire year, I suddenly realize a collection on my credit report, claiming that I still owed them money. How is it possible that they failed to acknowledge my cancellation? It's utterly frustrating to think that they had been clueless about my membership status for an entire year.What's even more frustrating is that I never received any communication about unpaid amounts or impending collection actions from them, adding salt to the wound. As a responsible individual, I would have appreciated a simple notification or a collection letter to address the situation. But no, they failed on that front as well.Looking back, I genuinely wish I could turn back time and avoid ever joining this gym. Their lack of organization and communication is not only disappointing but also demonstrates a complete disregard for their customers. It's clear that customer satisfaction is not a priority for this establishment.I strongly urge everyone to steer clear of this gym. Save yourself the frustration, time, and unnecessary financial burden. There are far better options out there with professional staff who understand the importance of effective communication and honoring customer requests. This gym has left me with nothing but regret and a lesson learned.
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May 2023 by Lazaro Conde
I’ve been a member for nearly 3 years and they rarely put the air conditioning on at a sufficient temp in the Spring/Summer.Limited range of certain workout machines.
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May 2023 by Derek Marte
Never in my gym going experience have I ever been treated so noice! GIVE THIS MAN A RAISE!!!
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May 2023 by Obwee P
This has been my gym for the past 2 years and I have nothing but positive things to say. Yes it gets crowded and sometimes the facilities go down. The building is over 130 years old. The vibe is amazing and I have so many positive memories associated with this place. Employee Matt Munoz may be the best thing about this gym. It’s like he literally lives there! Such a great guy and his protein shakes are the absolute best. Management is fair and lenient and employees are very personable. One complaint is that it gets very very crowded from about 4-9 but i don’t go around then so I don’t even experience that. Love this gym, I’m going to miss it very much
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May 2023 by Ahmed Doumani
Matt was extremely helpful with explaining the membership process, gave me a tour of the facility and made an amazing cookie crunch protein shake! Highly recommend this club for their customer service and friendliness!
