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December 2023 by Cassie
Probably the worst customer service I have ever experienced from a furniture store. I ordered a mattress, a base and a bed frame. When I was trying out mattresses in the store, I asked if I could exchange the mattress if I wasn’t satisfied and was told that I had 30 days to exchange my mattress. When the mattress arrived it wasn’t as comfortables and was too high for me but when I called customer service, they informed me there was NOTHING they could do for me and that Ashley brand mattresses could not be exchanged or replaced. I would have never bought that brand had I been told that information up front. And I have NEVER heard of buying a mattress that can NOT be replaced or exchanged. I checked around to other furniture stores and mattress companies and every single one of them had return/exchange policies, some of them up to 150 days or more to try out the mattress to make sure you are satisfied.To be told false information in the store when I specifically asked about their mattress policy and then told by their customer service that they have no policy like that and they would not be able to help me in ANY way was beyond disappointing.The bed frame I purchased did not sit around the adjustable base appropriately there was about a 6 inch gap where you could see the slats when you got close to the bed. Not at all how a bed frame should look when set appropriately. The adjustable base needed to be lowered to fit inside the frame but the delivery people did not take any time or care to recognize how poorly everything looked and they wanted to leave as quickly as possible. Again, when I called customer service with pictures of how poorly set up the bed frame and base were they told me that there was nothing they could do about it and that was how it was supposed to look with the huge gap around the mattress.Their customer service team were rude and so unprofessional. I had to research the situation myself and ended up having to buy shorter legs for the adjustable base (which should have been brought with the delivery of the base) to make sure it was at the correct height for the frame and for ME. My feet were literally dangling from the bed with the legs they set it up with! This situation could have been fixed by the customer support team if they had cared about their customer. Instead I had to fix the problem myself, order parts from Amazon and have friends come over and fix the issue on our own. Again so so disappointing. I had also purchased a sofa from Raymour and Flanigan (I do NOT work for them) at the same time. Something was off with the sofa and I called their customer support line regarding the issue, a technician came out a few days later and they replaced the sofa! No trying to argue with me or tell me their was nothing they could do, they issue was fixed seamlessly.Night and day from my experience with Ashley. Needless to say I will never buy anything else from Ashley furniture. Hopefully my experience helps someone looking to buy a mattress or another piece of furniture from having the same frustrating experience I did.
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December 2023 by Ian Scott
We went in for a couch and left with exactly what we wanted, but it took almost 2 hours and that was entirely on us. I say that because our salesperson Toni exhibited endless patience with us. At one point we were talking like were were leaving, and he never changed his tone, it was more like he was "in it" with us. Ultimately the 3 of us (me, my wife, and Toni) made a choice and we'll have it in time to host Christmas. The attention we got from the manager in finalizing the paperwork is also worth noting. This is the 2nd couch we've purchased here, we'll definitely be back. PS ask for Toni!
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December 2023 by Judy Trovato
My husband and I had a wonderful experience this time with Shebey at Ashley. Our salesperson greeted us, gave her name and we said we were browsing. She said she was there if we had any questions. We were happy she did not shadow us as in the past as well as other stores did. We absolutely do not like sales pressure. We were very pleased and ordered two couches and a side chair. She was knowledgeable and had good taste in interior design. Thank you.
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December 2023 by Elaine Whelan
Franklin was simply wonderful in helping us select the best mattress for my husband and me! We so appreciated his attentiveness and consideration! Everyone we encountered at Ashley Furniture in Paramus, New Jersey was so respectful and helpful! What a great place to shop!! No pressure! Just warm regards and expertise that is responsible and reliable!!Thank you Frankie and everyone at Ashley Furniture!!
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December 2023 by gavriel perlman
We came to get a couch and ended up finding a beautiful living room set on final sale that was exactly what we needed. Our expert advisor Laura walked us through each step and helped us maximize our money's value and get us the best product. She definitely deserves high recognition. #raise
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December 2023 by Lisa Hochhauser
No pressure - but great service!Prices and quality were excellent. We worked with Brian - who was able to get us a great deal and fast service! Now, if only the dog doesn’t eat this couch!
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October 2023 by Amaril Florez
Antonio was amazing. He answered all my questions and helped me with picking the right mattress for my needs. He made my exchange of the mattress so much easier than going through customer service. I would definitely recommend Ashley Store and Antonio to everyone.
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October 2023 by Fercandy Justo
Frankie was the best!! I was able to find a mattress that I really liked and very quickly too. I originally tried to go to Matress Firm to find one, but the rep kept trying to sell me one that was way out of my budget. Frankie listened to what I needed and was able to find me a mattress that was way below my budget. I highly recommend this location and Frankie because they were very attentive and made the process very smooth.
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October 2023 by Sara Jamshidi
Bought our bedroom set here and am extremely happy with our experience. Kevin and Frankie were wonderful - attentive, informative and efficient. All our questions and concerned were promptly answered. Would highly recommend to anyone furniture shopping.
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October 2023 by Crisleidy Fernandez
Antonio was very communicative with and knowledgeable on all the items in the store. He also has a great sense of style and knows his stuff. Definitely made me comfortable in allowing me to make my decision at my own pace especially since im a libra hehehe.
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October 2023 by Jenniffer DeWitt
We bought a bedroom set at Ashley in Paramus from Antonio. Antonio was very friendly, professional, knowledgeable and courteous. Antonio took the time to walk us through the store and explain every detail of our purchase. We liked him so much we came back a few days later because he was working that day and we would only purchase from him. Fantastic guy and fantastic service. Go see him! You won’t be sorry! ??
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October 2023 by nathalie figuereo
I only want to express my bad experience with the mattress that I bought a week ago at Ashley. My husband and I tried the mattress for a week, we gave our body time to adapt to the new mattress but after a week we realized that it was not a good choice. I called Ashley's customer service and they told me that there is nothing they can do for me, not even because I wanted to exchange for another mattress of their own that is worth twice than the one we bought. They practically told me that i throw my money in the garbage because now I will have to buy it again elsewhere, throw away or give this away. The sales person who assisted me at the Paramus NJ store, a very nice lady, did not inform me about their replacement policies, if she would tell about it I would be more careful when choosing the one we need. I spent $8,000 at Ashley that day, and they let me down with their policies that don't help customers. The saddest part is that even few days after visiting the store and before I got all my furniture delivered, I went to a different store and quoted my furniture with them and they gave me better prices. I was saving with the other store $2,000 with the same items I purchased at Ashley. I had the chance to cancel this order as it was not delivered yet and go with the other store with better prices and I decided not to do it because I rather to buy from well-known companies like Ashley because of security and better consumer experience, big error. I am very surprised to see that this company has policies that do not accommodate their clients when I thought that it was a very prestigious company and I felt safe buying with them, not any more. I regret not going to another place to buy all my furniture. However, mistakes only happen once and I promised not to buy anything from this place again and express my bad experience with Ashley to everyone around me.
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October 2023 by Ashley Smith
I had the most amazing experience with Franklin and Juan. I was greeted once I walked into the store by both, Franklin and Juan, and had such a smooth purchase because of them. They are well informed of the inventory and helped make decisions on which items was best for me during my purchase. I would recommend Franklin and Juan as I am very satisfied with my shopping experience with them! Thank you Franklin and Juan!!!
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September 2023 by mariely polanco
Jonathan has provided me with exceptional service throughout my journey in finding my dream couches. From the start he was attentive to my needs and wants, allowing me to see what is available without feeling rushed for hovered. He made sure that any question that I had was answered. Even with changing the chase last minute, he ensured that I received everything all at once. I truly love my couches, many thanks to Jonathan for making it possible.
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August 2023 by Bre Arnold
Had the best experience at Ashley furniture in Paramus! Doug and Antonio make the best team and made furniture shopping fun and stress free. We ordered the Decelle sectional and couldn’t be more excited - should arrive in less than 2 weeks! If you are in the market, please stop by and ask for these guys!!!
