September 2021 by Christine Kamper
Love this F&D location. The staff is friendly and the prices are competitive. Worked with Carmen in the design center and she was awesome! We are excited to see our new bathroom come together!
September 2021 by Fred Martins
Went to store to place order for tile. This was the only store in area with quantity I needed. Ordered and paid for tiles with promise of delivery last week. When delivery did not.come, called store to see what happened. Took very long to get someone to answer the phone. When I finally spoke to someone they told me the order was never pulled and now they didn't have the quantity that I needed. I asked for manager to call me to resolve, never got a call back.Called another store in area and they confirmed Paramus store has poor Customer service. Now have to try and call corporate office to get the resolution.If product in store and you can take home that day I guess you are ok at this place. If you need anything more than that done, good luck
August 2021 by Nathan Harrison
Go the the Wayne store. Much better service. Much better selection. Much cleaner. Can’t remember the last time I wrote a 3 star review.
July 2021 by Jamie Okoszko
Just left Floor and Decor with some samples for our home flooring project and was blown away by all the options. Gary was BEYOND helpful and answered all of our questions! My husband and I were a little unsure of what we needed for our project and Gary gave us some great recommendations and spent a lot of time with us! So grateful for the help, Gary! We will definitely be back once we narrow down our color choice!
July 2021 by Serena S
We’re redoing our bathroom and decided to try out Floor and Decor. We went in and picked out what we wanted. When ordering online after getting all the correct measurements there were a couple of problems and we went in to see if we can get everything straightened out. We were greeted by Carmen and she was super nice and extremely helpful. She ironed out all the problems we were having and has been so on top of our ongoing order. She has been such a pleasure to deal with and made our experience so much easier and smoother. We’re still waiting on some of our order but knowing Carmen is on top of it gives us peace of mind. If you visit we highly recommend you specifically ask for Carmen!
July 2021 by Kristine Borok
Great inventory to choose from, friendly staff and very competitive pricing. David was excellent to work with. He had a great calming personality, very detailed and helpful. I also appreciated his design recommendations. Highly recommend.
July 2021 by Josephine Piccinic
I had a wonderful experience at Floor Decor today. I was helped by Carmen Urso who was very helpful and nice. She found everything I asked for, so my order was complete and I was able to bring everything home. If I was too go here again for anything I would ask for Carmen.
June 2021 by Liz Ha
Went to Paramus Floor and Decor tonight and was rescued by Carmen. I love employees who go the extra mile for customers. They're rare, they're so important to a business and they're so hard to find. Believe me, I know! Thank you, Carmen. I truly appreciate all the help you gave me tonight 6-14-21. You truly rescued me.
June 2021 by kassandra galindo
No one ever answers the phone.I called from 8am-10am on a Wed to advise them I had to update the name on file for pick up, I never got through.
June 2021 by Bonnie Geller-Geld
My husband and I went there for a complicated order. We were so lucky that our design consultant was Sapphire. She has a very artistic eye and was patient with our requirements. We changed our minds twice about the styles we wanted, and Sapphire was very flexible and helped us with utmost professionalism on every visit. Also, the design desk is great. We've been in other Floor and Decor and this one is the best! We got phone calls confirming our appointments as well as a phone call reassuring us that the appointment we once had to cancel was indeed cancelled. My husband and I are so pleased with the Paramus Floor and Decor and highly recommend it. Also, the store is very easy to navigate, and has everything clearly marked.
June 2021 by david grennan
This is 2nd review for the same incident. Ordered May 15th , got partial delivery, tried contacting customer service , phoning the shop , nobody picks up and nobody respond.Yesterday on Google reviews somebody from Floor and Decor did reply saying somebody will be in direct contact within 1 day.Well guess what , still nothing and still unable to get somebody to pick up a phone or respond to emailsThe customer service from Floor and Decor is non existent
May 2021 by Jenn F
Walking in the store a little overwhelmed so many choices! Not many sales people around and then we were greeted by an associate named Carmen. She helped through the whole process with such patience and great advice on choices! She made the whole experience stress free. She provided excellent service. Will be shopping there again.
May 2021 by Lou Parrott
The designers here are the best. Lots of inventory and selections. Decent prices. Thank you Shaina for your outstanding input. Tiffany helped out to on some last minute changes
May 2021 by Darlene P.
ZERO if I could!!!! Wrong corner tile in the boxes.. drove an hour to Elizabeth to get them and they we were.. over charge me for an item I did not get charged me twice I only bought 2 items charged me for 3,,, would not give my $$ back told me he had to look at the security tape and he could see what I got but I had to wait a long time and he said is it really worth it to me!!!! I still pick up loose change on the floor yes $8.00 is worth it to me.. Customer service is zero!!! GO TO TILE SHOP Rt 17 North in Rochelle Park.. beyond awesome helpful and great prices. FYI I HAVE 4 bathrooms to do YOU LOST OUT.
April 2021 by Joel Carriero
This store is amazing, not only with product but I’m talking about the service. Most of us are unaware of the accurate details that are required in doing a enjoyable renovation. Antonio was A +, without him my renovations would have been a nightmare. He made everything easy ...... Don’t hesitate to go see Antonio, he will make you happy you went to floor and deco !!!