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February 2024 by gamilier suarez
This place isn't pleasant in customer services for the reason that they charged me automatically after I delivered the truck. I don't recommend this place
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January 2024 by Chris Holmes
Easy experience once I arrived. Initial issue with booking app, but resolved via quick phone call in.On arrival, Steve had me in the truck and on the road in 10 minutes. Asked if I wanted insurance (yes, for $15), answered my one question. All good.Self drop afterwards made it easy as I just returned it hours earlier than expected.In general, read the fine print when booking, understand the possible charges and how to avoid, should be no problem. Always take photos and videos, check odometer, etc.Would rent from again. Hopefully won't be moving soon though.
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December 2023 by Jonathon Aponte
Great service , was a pleasure to deal with this location
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September 2023 by Tom G.
If I could use 0 I would. Stay as far away from this location as you can. I Setup a pickup at Perth Amboy. When I arrived I was told that it was to picked up in Metuchen. Went to Metuchen to pick up and dropped off back at Perth Amboy after 3 hours. I found out they change pickup locations so they can charge more money for a one way instead of the 20.00 a day rate. So after I put gas in the truck and dropped it off. The same guy tells me that he will handle it. I got an extra 22.00 tacked onto the bill for gas. When I called back he told me it was only 3/4 full. I told him he must have the wrong truck. He told me he will check and that I had to call him back in the morning. I called back the next day and he told me he checked it and it was now at 7/8. He refused to refund me.Total scam artist. I called U-haul and got my money back including 6.00 he tacked on top of the bill with no explanation. DONT GO HERE UNLESS YOU WANT TO GET SCAMMED.Metuchen Supercars location was much better if you need something in the area.
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July 2023 by Paragon Phoenix
It’s 2023 and we all know Apple has a credit card now. Yet for whatever reason they can’t take the Apple credit card. Why? Because he doesn’t have a credit card machine any types in the numbers on a computer. Doesn’t do any checks to the trucks so make sure you really inspect it.
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July 2023 by Etai Shabtai
Outstanding Service! Had a great experience renting a U-Haul truck from this location
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July 2023 by Carol Sohn
5th time using them. Steven is helpful. Gas pump right on location so it's convenient.
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February 2023 by dennis ferreira
Why if I do the entire check in process online it takes 30 minutes for me to get the vehicle?
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November 2022 by Linda Evans
The "President" Steve of this establishment is very dishonest and shady!!! I rented a truck and the vehicle was not serviced properly, the truck was all over the road. I Immediately called him to let him know how unsafe I felt. He insisted I had it in TOW mode, but that was not the case. I asked him for compensation for the rental and he said he couldn't do it. The trucks are not taken care of at all and they are dirty!!! STAY AWAY!!!! He also overcharged my credit card!!!
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April 2022 by Lincoln series 56
Do not rent a U-Haul van is a Rip off they overcharge you overcharge no good company socks sorry about that is the true
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November 2021 by Dianni Tavarez
The guy did not want to process the drop off but he took the keysAnd then we realized that it was because he wanted to charge overnight not fair at all!!
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November 2021 by Joshua Gonzalez
To the guy who was rude when my sister tried to call for a truck, CHANGE YOUR ATTITUDE OR JUST QUIT!!! Very poor customer service!
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September 2021 by Kenny Singh
Quick service.
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September 2021 by Idalis Perez
If I can give 0 starts I definitely would. Back in January I rented a van for about 3-5 hours that I made a reservation for at least a few days before. Upon getting there I see a line of people trying to get a van and there’s no staff in sight (this should have been my warning to just leave) but I stood and waited. Finally a person came and must’ve been the owner or the father of the owner and he was VERY RUDE. Finally got the truck and when I returned it, I was charged fees such as a cleaning fee. When I noticed my card was getting charged for little fees for a WEEK! I immediately called corporate and they handled the situation with them. I got all of that money back that they over charged me with. FYI if you live in the area, my advise is to drive a little further to rent from an actual uhaul location…NEVER AGAIN THIS ESTABLISHMENT OR WHATEVER YOU WANT TO CALL IT ARE A BUNCH OF FRAUDS
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August 2021 by Eric Jones
Very professional and prompt service 'would recommend this place.
