Nielsen Nissan offers a wide selection of new vehicles, including the Altima, Rogue, Sentra, Murano, and Maxima, along with a variety of pre-owned cars. Customers can browse the inventory online, chat with sales specialists, schedule repairs, and apply for financing conveniently through their website. The dealership encourages visitors to stop by for a test drive and experience their services firsthand. Many customers have praised the dealership's staff, especially highlighting the helpfulness and professionalism of salespeople. One salesperson was noted for his no-pressure approach and detailed explanations, earning high recommendations from satisfied buyers. The service team is also highly regarded for being knowledgeable, friendly, accommodating, and efficient. The recently renovated customer lounge adds to the positive experience, providing a comfortable space for waiting customers. However, some reviews mention past issues with service delays and communication problems, particularly regarding appointments and repairs. One customer experienced repeated issues with radio repairs and scheduling errors, leading to inconvenience. More recently, a customer faced a transmission failure but appreciated the improved service since Anthony McGuire took over as service manager. His team, especially Milosz Zubel, provided excellent support, kept the customer informed, and resolved insurance and payment issues efficiently, even comping a rental car for seven days. Long-term customers appreciate the dealership’s support despite frustrations with vehicle reliability, especially concerning CVT transmissions. Many still trust Nielsen Nissan because of the care provided by the staff and the confidence built over years of service. Overall, Nielsen Nissan is recognized for its large vehicle selection, friendly staff, and efforts to improve customer experience, making it a trusted choice for vehicle sales and service.
Great experience today with my salesman Hassan Siddiqui and the rest of the team. Worked to find a car that fit my needs as well as financing. Just an overall pleasant experience.
Update 9/13/24..Bought another car last week. Same no pressure sales approach as 2 years ago and pleasant experience.
September 2024
Would highly recommend! Quick and easy process. Was able to get a second key for my car and have it programmed with no issues. Would recommend this location to anyone looking to have their car serviced or purchase/lease a Nissan!
September 2024
Very pleasant experience. Friendly staff. Extremely punctual. I'm definitely going back
