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March 2024 by Suji I
The staffs are extremely rude. I went to this store to return a blazer which I bought online and Robert M, the salesperson took the shipping cost ($17.95) from refund. He said shipping cost never get refunded although shipping was free. I called the customer service agent and she said he should've refunded the total amount because there wasn't shipping fee charged. Why do I have to pay free shipping fee, $17.95?One more thing to say, I really don't wanna say the word, but the staffs are racist. The reviews were right. Robert M (the salesperson) and other lady were talking about other customer in front of me how weird the other customer was. Maybe they thought I don't understand English at all but anyway why are they even talking about customers?From now on I will buy Brooks brothers from the webiste and return or exchange online. Their attitudes should be changed.
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December 2023 by Steven Samuels
Had a relative emergency, with my garment bag lost at the airport and a wedding to attend. Larry took the time to listen to what my needs were and helped me pick out the right suit, shirt, belt, and tie. Will get to the wedding with class. Thanks Larry!
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September 2023 by pankti mehta
I wish there were ZERO stars for this particular store.extremely RACIST staff, this was my second visit to the store, and they do not even greet you or attend to you if you are INDIAN or Asian. The guy had the audacity to tell me " as expected you did not sign on the credit card machine" despite no prompts to sign on the machine, but only on the physical receipt. I will NOT be returning to this store. It is a big luxury brand, the fact that they do not take any action for a serious issue like racism, says a lot about the company culture as well.I will take my business elsewhere, at which they treat me with respect. SHAME ON YOU!
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August 2023 by Shreshth Jhawar
Rude and Racist attendants. Wouldn’t let you try your fits. Never ever does a store argue with a consumer like they did. I am zapped by their behaviour. Killing a good brand. Left without buying all the shirts I already chose to buy.
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May 2023 by Mark Pirogovsky
Love this place. Bought suites, shirts, jackets there and looking for more. Classic but contemporary in the same time. They have different cuts to fit any physic. Not to forget helpful and knowledgeable sales folks
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March 2023 by shop stop
Asian or Chinese be careful the store sales do not like you guys
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December 2022 by Kevin Lavan
Larry was professional, experienced, helpful and fun. Highly recommend him.
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November 2022 by Phillip D
Each time I visit the store they have sales. However they resticker the merchandise to a higher price and leave the old price underneath. I have spoke to corporate and they say it's up to each individual store. Larry the manager said it's corporate. Who is to blame it's certainty not the young salesman who was very helpful. I think it's deceptive
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June 2022 by suman B
Brooks Brothers is one of my favorite shops where I regularly purchase my office wears for quite few years. Quality of clothes, comfort & flexibility is excellent.I was browsing their collection through online for quite few days but not able to judge which size to place order. I regularly buy Regent fit (18), as Recently I gained weight decided to do trial.Today (06/11/2022), I visited this store planning buy one suit & few shirts for my office reopen.I approached sales rep(L—ry) to check on right size fits me, he said Regent won’t fit for you anymore, Madison fit might work, we have very less collections, I asked for a trial shirt in Madison fit (18). Response, I don’t know whether we have any Madison fit (18) trial shirt, Sales rep response was not kind of welcoming. Collections were poorly organized, stocks where not maintained properly, Somehow, I managed to find trial shirt from clearance section. They have 4 trial rooms (2 are locked & only 2 are available for trial). With the help of my wife after trying 4 to 5 shirts was able to figure out right fit.Next suit section, I asked sales rep (Another person) to show Madison Fit(50R). First response, bigger size soon will get over we don’t know whether we have Madison fit(50R), he showed me side of Madison fit collection rack. After couple of suits trial, I was able to figure out right section.At the end I bought one suit with pant & 3 shirts which cost me $401.20. I don’t have any complaints on price.Complaints as followsWe are visiting stores in person is to feel the dress, check comfortability & decide to buy right fit instead of placing multiple sizes through online & then returning the wrong size which I don’t like much.If sales reps are not ready to assist customer to help them to find the right size & maintain the stocks properly which can help customer to find the right fit why the stores are open.Judgement which they do by the looks of a person which is very rude.Overall: Even though Brooks brothers is one of my favorite shop, I may think going forward whether to buy from brooks brother or switch to some other reputed brand for office wear.This rating & feedback is only for this particular store. No Complaints on the quality of clothes.
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June 2022 by mg wyville
Good pricing on high quality materials and clothing
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May 2022 by Elena Cruz
Staff is rude and doesn’t offer any assistance.
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March 2022 by David B
I was immediately greeted when I walked in the store. The staff is super friendly. Hillary is awesome! She helped me find a clearance suit and the right size pants. She really went out of her way contacting other stores and finding my size. Wonderful shopping experience!
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February 2022 by Bobby Mitchem
Great place for preppy clothes staff is not friendly. Buy on line.
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October 2021 by Dominik D.
This is located near the parking lot entrance closest to the exit 102 entry way. I thought the store was actually nicer looking than the items inside. A little pricey but a reasonable place to stop.
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October 2021 by Dawn Viteo
Didn't stop here
