The new Caldwell manager is terrible. Worst customer service ever. I have been banking with Investors now Citizens for over 15 years. I couldn't access my account after they transitioned and the manager told me to call customer service instead of fixing the problem himself. Luckily another branch manager was able to help.
February 2020
I found this branch of Investors to be very helpful and friendly staff. They take care of their customers.
September 2019
Often you find banks that want you in and out, customer service lacking and no personal relationship. NOT with Investors Bank in west Caldwell. From my first initial meeting to my account openings the customer service here is second to none from top down, what a pleasure. I will certainly be with this bank for many years... read full comment