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February 2024 by Alberto
I've shpped here ever since I was a kid. Their men's section is very underrated, especially for pricing.
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January 2024 by Anthony Davis
My go to place!!
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January 2024 by Jannatul Araz
Best place to shopping for kids lots of choices.
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January 2024 by Joseph Ankumah
It was a pleasant shopping experience. Store personnel were very helpful and polite.
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January 2024 by Daniel McCarthy
Great merchandise and great prices coupons are very useful. Mary from the sales staff along with Barbara and Jerry are so professional and helpful. Mary is such a dedicated and helpful sales/ cashier associate.
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January 2024 by Bhanu Chennubhotla
I had the worst experience at JCP Woodbridge. I purchased a dress for $100 and when I tried to return it , I was told that QR code doesn't match . I tried to talk to the store manager, but she refused to process the return saying the QR code doesn't match. I asked her , if a customer is responsible for the sales associates fault. Manager told me tgathat sales associate is not at fault. I will necer shop there ever again and she refused to process my request. tthatththey have so many customers coming g each day and it is no
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January 2024 by JOHANNA CARDOZO
Super disappointed, few cashiers, the place was messy and few merchandise, the place looked as if it was going to close customer service soon. There weren't many sales, and the prices were a little high for the condition of the store.
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December 2023 by Deborah L.
Shame on you JC Pennys. Shopped today. Only one register open in Men's and one in Women's at 11:00 am. I waited in line for 30 minutes! Then went upstairs to Children's only ONE register open. Once again I waited 30 minutes to pay! Who's the manager of this store. He should be fired. Or maybe he could learn to work a register. I would have shopped some more but I wasn't waiting in line again. Shame on you Pennys.
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December 2023 by Deneen Bouler
I am a frequent shopper at JC Penney Woodbridge and visited yesterday to do Christmas shopping. First, this store should be ashamed of itself for not having decent bags to pack the purchased items in. The bags are so small, I needed 8 small bags to carry the clothes I purchased. This is ridiculous!! It’s Christmas time, order the proper bags for customers to carry their purchased items!! This bag situation did not just start, the same small bags has been used for months and it’s just ridiculous!!! The prices of items hasn’t changed in the store however the quality and size of JC Penney’s bags has and it’s unacceptable and should be changed immediately! If you don’t want to give bigger bags out because of the cost, I suggest you sell the bigger bags like Boscov’s does! This makes no sense! Second, all employees should be trained to work the cash registers. There were plenty of employees walking around not doing anything while the checkout lines were ridiculously long! There was one check out station on the upper level. There was no other check out station open! Third, the online pick up and return area should have more than 1 employee working the counter! I went to pick up my online order however the line was so long and because I was carrying the 8 small bags of purchased items, I left without picking up my online purchase! After leaving the store, I walked to the Dollar store outside the upper level to purchase a large bag with handles! Fourth, the escalator is out of service and such an inconvenience! Why isn’t the escalator working? It’s Christmas time!! Normally, I would be able to take my items to the lower level to pay for my items but couldn’t do that due to the escalator being out of service. This store needs immediate help! Get it together JC Penney Woodbridge!! This store is nothing like it used to be. It’s a disaster and disappointing! I dread going back to pick up my online order! I will be shopping elsewhere!
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December 2023 by AJINKYA PATIL
In the bustling mall is a haven for fashion and home needs. The two-story layout offers a wide range of clothing and home essentials. The first floor caters to diverse styles for men and women, though the men's section could have more options. Upstairs, there's a delightful kids' section and home décor. The staff is friendly, ensuring a smooth checkout and returns. Overall, it's a versatile destination, though the men's apparel selection could be broader.
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December 2023 by Stay Artistic
The 1 star is for the employees at the pickup and return/exchange department are downright rude and arrogant!!!! They act as if they own the store and everyone is inferior to them!! JCPENNY needs to seriously look into such employees behavior!!!The store manager has been very kind and calmly listened to my issue with those employees and assured to escalate the matter!! Hopefully they are taught how to be hospitable towards customers!!!
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November 2023 by Kate Milburn
Absolute worst customer service I've ever experienced in a store. The employees ignore you and when you ask for help they act like you're inconveniencing them. Each employee that we encountered barely even looked up from whatever they were doing. We went to the jewelry department to exchange a piece we purchased, the worker completely ignored us, didn't ask if we needed help and just turned her back to us even though we had approached her. When i finally did get her attention again I said hello and she responded and again turned her back... how clueless. I then had to say excuse me can you help us to which she said yes with an attitude and barely even wanted our receipt. She didn't try to save the sale, last i checked you want to SELL as a jewelry employee. Well, needless to say we didn't exchange or pruchase and just got our money back. Never shopping here again. It's no wonder this particular location and mall is turning into a ghost town.
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October 2023 by Mohammad Khan
I found some good items in the clearance racks. Thanks JC Penny
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September 2023 by Victoria Fasulo
I found this JCPenney to have a wide variety if everything you need. Definitely more stocked and more options then the one on Staten Island. Cashier was very friendly and store appeared clean. They do have cart but we were unable to locate them. Bathrooms need a better upkeep.
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September 2023 by Mar1 Lyn
This store needs some improvement. The handicap doors do not work so people with wheel chairs or stroller will always struggle to get in, unless someone is nice enough to hold the door for you. And in this world it's a 50/50 shot. The elevators we all know are in all department stores in the mall, but there are no signs and no directory, again for handicapp or people with carriages. We circled the bottom level twice before asking someone who worked there. They actually didn't know themselves and had to ask on of their co workers. When we finally found it , in a back corner with no sign , you could barely fit through with all the storage boxes they keep back there. So just because someone has doors and elevators doesn't make them handicap friendly. They store was very confusing with no directory. It also took me forever to find the kids section located on the top floor and again no signs by elevator to even tell you what floor your getting off on. Prices are also a bit high too.
