December 2019 by Dennise C
Horrible customer service. The lady on the phone was nasty. Good thing I didn’t take the drive out there
June 2019 by Tyme Jones
I’ve had amazing customer service the first time I shopped here. The second time, they were sold out of an item I wanted and, Linda, a sales associate, told me she couldn’t assist me in finding the item at another nearby store because they won’t answer the phone.
May 2019 by Shalaia Craddock
BEST ZALES EVER!! I went to several Zales before going to the one in Woodbridge NJ. Out of all of them, the one in Woodbridge was the only one with 4 stars and the best customer service. they were amazing. Super friendly and were very attentive. I loved my experience. Over the course of my 14yr marriage I've had some horror experiences each time trying to upgrade my ring..but this time from the initial phone call with Linda manager and coming in meeting Grace and Linda Assistant Manger I was treated respectfully and like my husband and I mattered! I love them. Because of them.. you have my business for life! ;)
April 2019 by Amy Claffy
I feel that I'm in a candy store when I'm shopping in Zales I just can't pick one
February 2019 by Michelle Franklin-Leach
I have visited ZALES Diamond Store at Woodbridge a couple of times and my interactions with Mike, Linda and Diane have been pleasing each and every time. They are "True Assets" to ZALES.
January 2019 by Diane Correa
My favorite Zales store by far. Michael is the best, he is very knowledge and always has great deals available.
December 2018 by Stephanie M.
Good Evening, I am a long time customer of Zales. I have been going to Zales in Menlo Park, NJ in the mall. I wanted to purchase a new wedding band for my husband for Christmas. I went to the store early November with our daughter to choose his ring. My daughter choose the ring she wanted and I purchase it right away and wanted it Engraved with her name and DOB inside. Everything went smoothly for that transaction. I was called in a few weeks later that the ring has arrived and once I went the ring was not noticeable to view the engraving. My original sales rep Danielle who was amazing the entire time send the ring back to get the engraving fix. Another week I was called in and arrive again the engraving was bad. Danielle was out sick during this time. So the other sales rep and the assistant manager help reorder a new ring online for the THIRD time to get it engraved by the manufacture. Finally I was praying THIRD time is a charm I get the called again to come get the ring I go to the store and no ENGRAVING ON THE RING. Now I am trying to hold my composure and be patient about the situation going back and forth to the store. Danielle called a Zales rep by the name of Lauren who supposedly doing a new rush order to get the ring fix over the phone and reissue a gift card to get it straighten out. This was December 18th, 2018 now today is December 20th as I arrived home I have a package waiting open the box up a new fresh ring with no ENGRAVING. THE FOURTH RING AND ISSUE STILL WASN'T FIX ALL I WANTED WAS A NOTICEABLE ENGRAVING SOMETHING I PAID FOR. Now I am livid I call the store and spoke to " LIZ" the STORE MANAGER. I never met her once during this whole situation at all never came to greet meet and tell me we will get this fixed nothing. Her sales rep did everything which I appreciate but, as a store manager now it has been a few times same error you should step in. She got nerve to tell me there is nothing she can do about it and I WENT OFF. I said you know about the situation but, you can't fix it knowing I have paid for it and you sit here telling me you are sorry. I don not want to hear you are sorry I need an engraved ring for christmas that I F**king pay for. She had no empathy told me we been on the phone for 30 mins and we were on the phone for 5 mins and 39 seconds. Felt like she didn't care knowing this ring has a lot of meaning behind it and was brushing me off and tell me if I curse she will hang up. YES I AM CURSING AT THIS POINT BECAUSE IT KEEPS GETTING MESS UP AND I PAID IN FULL FOR IT. THEY GOT THERE MONEY WORTH AND I GOT THE SH*T END OF THE STICK. I WILL NO LONGER DO BUSINESS WITH ZALES FOR THAT "LIZ" STORE MANAGER LACK OF EMPATHY CUSTOMER SERVICE. TELLING ME SHES BEEN AROUND THE WHOLE TIME. TELLS ME SHE CALL HER DISTRICT MANAGER AND TOLD ME TO CALL THE CUSTOMER SERVICE NUMBER OVER THE PHONE. ANYONE LOOKING TO BUYS ANYTHING GO TO A DIFFERENT COMPANY ESPECIALLY FOR ENGRAVING BECAUSE THEY DON'T GIVE A F**K.
November 2018 by Nannette McSwiggan
Grace was so friendly and helpful.
February 2018 by Durga Praveen Kumar
Arrogant sales staff. No organization....
November 2017 by Sarah S.
All I have to say is that I will never go to any other zales except this one! Grace is such a sweet lady! She called to remind me about a ring i originally asked about! The Disney collection is so beautiful! Linda and Grace were amazing and so patient! They took the time out to find my engagement ring in the system. And I picked out a beautiful ring from Disney's new collection! The customer service in nj compared to back home in Staten Island is incomparable! I will continue to go to this zales and advise everyone to just suck up and pay the toll because the male manager in Staten Island with the fakes wig is horrible !!!!!!!
April 2017 by Miluska Rivera
I came here to pick up a Zales ring that I chose to have repaired here. I was kept waiting because they were busy. No rush on their end to try to get me assistance , even despite the fact that I told them I just came to pick up a ring. I will not be returning here.
March 2017 by Nicole Rutkowski
If you want a wonderful, non-pushy sales person to help you pick something out for yourself or for your loved one, please go visit Denise @ Zales in Woodbridge center mall. She was the most helpful, down-to-earth sales person I've ever encountered in a jewelry store. Denise went out of her way to help my fiance pick a band that would match the style of her engagement ring and searched the entire Zales website to find me a wedding band I would love. Please go get the quality service you deserve!
January 2016 by laur en
I was on the market for an engagement ring and every person in this store was helpful, accommodating, patient and extremely sweet. They knew what they were talking about and helped me pick rings within our price range. They had a great attitude beginning to end, and I tried on a number of rings! I recommend this place to anyone getting engaged or looking for wedding bands!
June 2015 by Laura Fileccia
About 3 weeks ago, I went into this particular Zales looking for a ring. I found a ring that I liked here but also had another one in mind at another store. I spoke with one of the associates about how I should handle this order seeing as though I may have to return one of the items. She was extremely sweet, helpful, and thorough. She went over what options she thought would work for me and assured me that a return would not be an issue.
May 2015 by Chee Young
We bought the diamond engagement ring January 2015. The service rep told us that the diamond certificate will be mailed to us within 4 weeks. Now it's been 4 months and we still have not received the certificate. We have called the store many times and every time it was an empty promise. Stay away from this store.