-
March 2024 by Chelsey Uentillie
Carla was such a great help!
-
March 2024 by Valarie Reynoso
Hi'Rom provided excellent customer service. He was patient and answered all of our questions. The only complaint I had was with the store manager. She was very rude to Hi'Rom who was only asking questions that we had. She stood behind the desk on the laptop and was very dismissive to this paying customer who returned later in the day to pick up our sofa recliner. I tried to get her attention as I stood less than two feet away and she still ignored us until Hi'Rom saw us at a distance and assisted us in loading up our purchase. I explained her rudeness which he apologized for the experience we had with the manager. This female manager needs to be released of her duties. If it wasn't for Hi'Rom's professionalism and kindness we would have walked out and made a purchase elsewhere. Thank you Hi'Rom for all you do and hope that store appreciates workers like you.
-
March 2024 by Rob Camp
It's exactly like a dealership. The sales staff can't make a decision without consulting someone else. They have ZERO problem taking your money. However when it comes to cancelling your order, it's a joke. I called and spoke with someone named Hiram who placed me on ETERNAL hold for 10 minutes. I hung up and went to the store... Here's where it gets screwy- if you pay in cash it takes 6-8 weeks to get a CHECK... That's right a CHECK.... Not cash. What a collosal waste of time! I won't be coming back, and will tell others to shop elsewhere.This should be fun.... I'm sure I'll get some generic response from them saying their sorry about interaction, and will address it. It's all LIP service!
-
March 2024 by Kathy Ruth
Jairo was extremely helpful, knowledgeable of the features, and very kind and patient. All staff was good.
-
March 2024 by Gina K
Went in looking at dressers. The staff was very friendly and left us to shop without hassel. We were able to find one we loved, very sturdy and good quality.
-
March 2024 by Momma Big Coupons
Will not be purchasing any other items from this store. I waited almost 6 months for 1 piece of an entire bedroom set. There was NO communication given to me. I would call to check on the status and never got to speak with any one local. They would be unsure of the status and the status would end up changing (delayed) every time. When asked if I could do I refund, I was told I could get a refund on the one item only, which made no sense since I spent several thousand dollars to have a matching set. This company has lost out on my business for all future redecorating needs.
-
February 2024 by giselle Neel
very helpful and friendly
-
February 2024 by Michell Gomez
I was treated very well and enjoyed my time there
-
February 2024 by Marguerite Quintana
Walked in and attend to right away by 1 sales reps. They were very kind and attentive with their greetings. JAIRO became my salesman and stayed with me throughout the entire process. Kept all my comfort in focus as a shopper andMade sure I was informed of the purchase options that would meet my financial needs. Boy, I sure appreciate that. I walked away feeling like my business ment a lot to Ashley . Hands down, this was the best experience I've ever had shopping Anywhere for furniture. I did find something beautiful and very nice quality. I'm looking forward to a very friendly delivery experience. Thank you Ashley for helping me make it happen. Best wishes to all..
-
February 2024 by Jae Luv
Good experience, excellent customer service, would recommend
-
February 2024 by Quintana Thomas
5 stars for the customer service and for them to have an amazing team.. ?
-
February 2024 by Tamara Tressler
I ordered this couch on 8-26-2023 And didn’t receive it until 1-17-2024 Had it one week now and the Ottoman is a already broken and they told me there was nothing they will do about it because it looks like somebody sat on it, well yeah obviously somebody sat on it. It is furniture.
-
February 2024 by Carol Kurtz
Excellent service! Only thing that I did not like was the added delivery fee at the end of the transaction with no option to pick up the item ourselves. If there is no option, the $80 fee should be up front during the price discussion.
-
February 2024 by Mona Wiseman
Our salesperson Lorenzo was very helpful, fun and great to work with. He made sure we knew about deals ahead of time. The store is beautiful and has great inventory to look at. Our delivery time is very reasonable. Very happy with our experience at Ashley in Farmington.
-
February 2024 by Nancy Foster
Great assistance. She really made it easy for me