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December 2023 by Angel Irigoyen
I had bought a power steering pump for my truck, found out it wasn’t going to work for my truck. Thankfully for the manager Josh he was able to help me out quickly and efficiently with all my parts needs.
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November 2023 by Miss LM
Horrible. The most bizarre experience of my life. From ordering the completely wrong replacement part, giving the wrong information on when the part would be in to pick up. And just being around the strangest most rude unhelpful automotive counter employees I have witnessed in my life. Wow! I was not only disappointed but also terrified. The guys that work at Advanced Auto are beyond strange. They all appeared to be on drugs. Then this young little woman comes into the store after driving what appeared to be her personal vehicle some big older SUV gets out goes behind the counter snd just starts punching on the computer keyboard. She had the same strange look on her face as the 2 other weird looking guys that were working that evening around 5:15pmI witnessed one of the guys, the little skinny guy the one smoking outside the entrance when I got there…anyway i was at the counter trying to inquire the status of arrival of the replacement part Zi had ordered, payed for etc. Dude walks up to the register as he mumbled something to an older gentleman of Spanish descent who’s English was poor and somewhat broken. The gentleman was attempting to try and ask a question but the employee could have cared the less. He just began scanning the items and continued the checkout process. I could see the customer was annoyed by this employee’s odd behavior. As I watched & observed this very peculiar Auto part store…same time I was trying to hold my cool in regards to continued nonsense and uneducated behavior by the other strange Big older employee-waiting and waiting on this fool to go to the back to find his coworkers to provide him with the answers to the questions I was inquiring regarding the delivery details for my PAID order.After all that unnecessary nonsense and having to be in that store around those creepy employees, ugh still don’t get the right part for my truck this was 4 days later. When initially the only reason I went there was because the price was substantially lower than AutoZone & O’Riley’sDefinitely NOT the same part I ordered. The experience was horrifying. I wasn’t even able to get my receipt from that scary guy because while taking my order and checking the computer he got so shaky and had a disgustingly constant runny nose and was such a mess. He couldn’t even order the correct part. My only reason for going was after i was informed by a manager earlier that day when I called who said the part was in stock in Albuq but could be ordered and in SF the following morning. This strange creepy employee was so frazzled by my replacement part request that he continuously kept grabbing and crumbling the receipt papers that printed each time he was attempting to check the item location. Idk, then after i made the mistake of paying for the part order he says he couldn’t print out the receipt anymore but I would get my actual receipt when I picked it up. He said all i had to do was give them my phone number to locate the order.I was extremely tired after working all week and them especially after the strange 1 1/2 hour experience, I trusted him and wanted to just get home.The following day I call the store and the guy of course wasn’t there that day and he didn’t even put in the order. No record no receipt no nothing.What a nightmare, finally got a part although it was totally the wrong replacement part and at that point i just demanded a refund. I couldn’t take anymore of anything in that terrible Auto Part Store. Highly NOT recommend and spare yourself the trouble and traumatic experience. Oh my gosh!Disastrous
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November 2023 by Mel C
The gentleman that helped me today was amazing. He went above and beyond. I will definitely be coming back!
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August 2023 by Kenny Suleiman
Terrible customer service very rude and aggressive, absolutely terrible.
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July 2023 by Koda Black
Andrew is awesome super helpful very knowledgeable really nice guy he goes the extra mile goes outside if you need him to look at your car and he tries to figure out what's wrong and he always Nails it
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June 2023 by The hospice channel Sandy Gonzales
I needed a windshield wiper and the clerk installed it for me. It was a kindness that I shall not soon forget. I know where to go the next time my auto has a need. Thank- you.
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March 2023 by Jerry A
Very dissatisfied. I went in to order a piece for my car and saw a female staff member a the counter and a male staff who was closing the door at exactly 5:55pm. I put myself in front of the door and he open it to tell me they are closing, so I ask if I could order my piece. The male staff member TOLD ME “ We are closed,” I told him it was 5:55pm and he made a terrible sound that no employee SHOULD NEVER say to a customer, “ughhh, Ok come in.”I immediately turn around and walk away. This place is great, but after this experience with staff, I would not recommend going here and this should not happened at any business.
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February 2023 by Anthony S
Josh went above and beyond as he helped with warranty service on our battery. I will recommend this store to anyone in need of part's or shop supplies. Thank you for your help.
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January 2023 by Justin Garcia
The employees were friendly and helpful. Unfortunately, I waited 20 minutes for them to tell me they didn’t have the part that they said they had. At least people are trying.
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October 2022 by Phyllis Giron
Nice location but that's about it. Staff are rude. Ordered a part then was given the wrong one. When I called them they said they'd bring the correct part to the shop where my car was being worked on (on the same road) I was thinking wow! That's nice of them. After we waited for 30 minutes I called them back and they said yeah we don't do that. Then they were rude when I got a ride to pick up the correct part
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February 2022 by Alden Markby
Always busy, sometimes a little hard to get someone on the phone during peak hours. For such a small shop, they pack a lot of necessities and because they have access to Worldpac, expect to find lots of specialist import parts that most auto factors can’t find. Not the least expensive, but great in a pinch!
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February 2022 by Alan Lugo
Staff was helpful, but if you are from out of town like I was - this store is very small. The auto zone or O'Reilly's in the area are what I would consider a 'normal' size auto parts store.
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February 2022 by G.N. L.H2
Really great professional helpful service. Andrew went the extra mile to show me a quick way to install a part on my car, and an option for later. Finally somebody explained what was going on- and saved me a potentially expensive repair bill. Thanks so much. Super job!
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February 2022 by Omar Ramirez
Very good place for get auto parts.
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February 2022 by Dennis Juarros
Great service. Had to replace 2 batteries in my diesel pickup. Best price and warranty. Installation was complicated by old corroded bolts. No complaint from young man. Great experience.