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September 2023 by Korbin Ground
Awesome guy! Provide's great service, will work with you. Never had a problem with service. Great work respectable guy and work. After my machine moved/retired I went to Alden Automotive. Very happy with work done.Services: Air & cabin filter replacement
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July 2023 by Steven Busch
I have changed my own brakes for years, and I wish I could upload a photo of what Alden automotive considered almost "metal on metal" 50% life left on the brake pads is not even close. I understand wanting to drum up business, but this is not the way to get a repeat customer. I must admit he did patch my tire nicely for $40.Services: Tires
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March 2023 by Nathan Hahn
Not a good place to go too overpriced and will ruin your car. Went there a few times because it was convient living in Alden got new rotors put in just to have to replace them 2 months later. Got an oil change and the guy who did it messed it up and didn’t know anything about oil changes ended up leaking oil just a Month later and had to get it re done they’re just there for your money not your best needs. Problems keep arising with my car since taking my car there. Mechanic didn’t follow regulation with the cars manual and had my tire pressure set to 50 on each tire. Highly recommend not taking your car there for your best interest. All they care about is your money. They will mess up your car just to get more money in their pockets. If you live in Alden go somewhere elseServices: Air & cabin filter replacement
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February 2023 by Kelley Hartman
I will never recommend Alden Automotive again, if any thing just the opposite. Do NOT go there. I recommended them to my daughter for a NYS Inspection and wipers. She confirmed her appointment, they called her by name and said to drop off any time and use the key drop off box. She did, Friday morning before work. She never heard from then again, and was at work and admittedly forgot to check herself. When she arrived at 5:07PM, they were closed as expected. Her car had been moved, to the front of the building, her keys were in plain sight on the passenger seat, and NOT ONE BIT OF WORK WAS DONE!! Absolutely ridiculous! No communication, no work completed!! What a joke, needless to say, there will be no repeat business or recommendations. It's unfortunate we didn't read the other reviews and the one BBB review, could have saved us some time and total frustration! Save your time and stress, and go some place else!!Service: General repairs & maintenance
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January 2023 by Don L
Go elsewhere for any automotive repairs! Messed up everything they took apart . Intake wasn't connected to the throttle body, over filled my coolant Reservoir to the top when it's only supposed to be in the middle so it ended up over pressurizing spraying everywhere ( not even something they should have messed with ) and have wire connectors freely hanging. Then just stupid things this my steering wheel cover was removed and thrown on the passanger floor (like why was is removed and why wasn't put back on?)the price for the job was insanely overpriced. When told about issues he basically didn't care and was an &($$%&$$ when questioned on cost not adding up to the job and parts.Gave one star because you can't give zero,Service: General repairs & maintenance
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November 2022 by Jamie l Thompson
We’ve used Alden Automotive multiple times in the last few years. Multiple vehicle inspections, tire purchases, brake jobs and correcting a check engine light. Polite, prompt service. Always handled properly the first time.Services: Oil change
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November 2022 by Shrimp Zoo
Stripped front lugnuts on my car I had to get new ones and repair the front wheel after getting brakes done here. I’ve only drove this car 30,000 miles but they did 3 brake changes on my car which seems way too often.
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November 2022 by Michael Dumke
Up front on pricing and got me in very quickly. Will come back againService: Tires
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June 2022 by Dennis winder
Do Yourself a favor and look elsewhere if you have any kind of technical diagnostic work to be done ✔ they'll just just throw the overpriced parts cannon at it hoping it cures the problem. Or in my case charge you for a part only to find it runs the same way as you took it in ?. Probably ok for oil changes tires and overpriced brakes.but Nothing technical that they might diagnose.Service: General repairs & maintenance
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March 2022 by justin peterson
My wife recently brought in her Kia Rio here and asked them to give us a quote on the brakes and then do an inspection and oil change. They quoted us $1100 for a break job, oil change, and inspection. They said it was so high due to shipping the parts. I bought the brakes myself for $350. When I went to pick up the car to take it elsewhere for service they charged me $21 for the inspection when we asked them to give us a quote before doing anything. On top of that it took them over a half an hour just to cash me out and get me my keys. Can’t really speak on the quality of their work but this wasn’t a great experience.
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February 2022 by Bob T.
Slow, unreliable and shady. Asked them for a simple diagnosis on a check engine light and it took them THREE DAYS to run a simple OBD scan. When I finally received a call back they started listing things off that was "wrong" with no real explanation of anything. When I returned for my vehicle he then asked for 100$ up front and under table. When I asked for a written report and invoice, he refused which is also a violation of DMV laws. Avoid at all costs unless you like slow, un-reliable scammers.
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June 2021 by Stephen Blood
My name is Sarah my google account would not let me leave a review so I am leaving one off my boyfriends!I ran into some very serious car trouble this past weekend too terrified to even keep driving it but I made it to Alden Automotive where Travis very graciously greeted me and reassured me they will take care of everything! I was supposed to be seen Wednesday but he checked my car out first thing Monday morning and gave me an extremely fair estimate for a full break job front and back & an oil change. I was so thrilled with the prompt manner and fair price! They even had my car ready by the end of the day Monday! I will be referring everyone I know to Alden Automotive as they went above and beyond to help me in a very stressful time. Thank you!Services: Oil change
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June 2021 by Kelly McDonough
I have never had a worse experience with any business. They’re mismanaged and completely unprofessional. I would highly recommend taking your lawn mower and/or vehicles elsewhere. After a list of issues, in the end I was overcharged and requested to speak with the owner to provide an opportunity to make things right. Instead the mechanic, Travis, who claimed to be the owner, was outrageously rude and hung up on me. Everything about this business is wrong.Service: General repairs & maintenance
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February 2021 by Susan S.
I have gone here for a few repairs lately. Travis has helped me out of a few jams. Friendly and dependable service!!
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December 2020 by Ashlynd Cox
I'm sure he is okay at oil changes*Be weary of anything else. My dad warned me. He said he had them check his car before a long trip, and his breaks went out during. I just needed a simple switch, it was close. I figure he couldn't mess that up; nope. I was very wrong. Not only was there an "issue with the number" (I admit the first time I gave him the wrong number). The second time however, was just odd. He also claimed the part wasnt on time. It would be there Thursday or Friday. It was Monday at noon. Still no phone call. I called to confront, and he told me to take it up with Mazda. Thats almost verbatim. The worst part was the deductible. Either as a 23 y/o I understand deductible legality better than him or he was being sneaky. Either way, not good. Mine is $100. He tried charging me $124. Said it was tax... Tax is 8.75%. That would be 108.75 not $124. I have all this recorded and am taking it to the BBB. That's a scam. If you're a shop owner and you dont know that. You shouldnt be working on cars. I can understand EVERYTHING else. I cannot understand that. Not acceptable, nor good business.In all, the whole experience was awful. It is close and convenient. After this experience; I wouldn't trust him personally.* Google just sent me a message and I saw your responce...Just wanted to update you that I took it to mazda. There was nothing wrong with my switch, it was a wire. I also called my insurance company. They explained how a deductible works; I've attached a photo to show you in case
