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March 2024 by Matthew no
This place is a disaster every time. Be prepared to wait 20 min plus. Even if you pre-order. I understand places can get busy, but every time? Really?
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March 2024 by gobovine
One cashier, long line of people whenever I go there. Terrible service.
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March 2024 by Sierra Ross
Idk whats up with this location but they've gotten my order wrong the last 6 out of 7 times I've been there. Make sure you check your food.
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March 2024 by Dianna Kolek
For the past few months, every time I use rapid pick up, my order is delayed at least 15 minutes. I placed an order this morning at 7:25 for a 7:55 pickup and it wasn't ready until 8:17. In addition, the sandwich I got was very messy and falling off the bread. It was difficult to eat.
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March 2024 by Andrew K
No customer service ;(
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March 2024 by Anna Smith
I waited 30 minutes for my order which was just 1 chai! That's it. One drink and it took 30 whole minutes. And all of the staff were incredibly rude and unapologetic about it.
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March 2024 by Austin Nixon
No one knows how to make an order, I have been sitting for 30 minutes and my order hasn’t even been started, constantly mixing everything up. On top of that they messed my order up as well, not even being close to what I ordered. During the 45 minutes of sitting, waiting for my incredibly easy order, I saw three different workers go out for a break. I will never go back here again, one of the worst experiences I’ve had at a “fast food” restaurant. I would be surprised if this Panera lasts another year.
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February 2024 by Paige Guy
The workers are kind but they get so behind at lunch time. I’m not sure if it’s staffing issues or what, but waited 50 minutes for a single pick 2 meal today.
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February 2024 by Deborah Fraser
Food was delicious. There was a slight issue with the order that was quickly remedied smilingly and with extra service.
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February 2024 by Tom Ternquist
Food is fine but orders are almost always 10+ minutes late. The kitchen always seems to be operating frantically like they are on an episode of the Bear. Likely understaffed and/or poor back of house
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February 2024 by aus
Every time I come in this store I wait over 30 minutes for a pickup. The staff is
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February 2024 by carlo perfetto
Idk how you could run a restaurant like this and run out of everything! No chips for a side, no avocados, out of lettuce for any sandwich’s, and out of other things aswell!!! On a Wednesday at 2pm like what????
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February 2024 by Alissa Fisher
I live nearby to this location and ordered once for delivery when I had COVID a year and a half ago. My order was wrong and I had a hard time eventually getting the correct stuff delivered to me. Well, I FINALLY used them again yesterday and, AGAIN, my order was screwed up. I had a pick up order which forgot my cookies and I was visiting someone in the hospital and bringing them the food. As soon as I noticed (at the hospital, bummed to not have something that this person really wanted), I called three times, no one answered. I sent a friend over with my order # and they tried to tell them that they might not have any cookies left. No refund or anything additional to make up for their mistakes--the extra work for me to get my order, the person in the hospital not getting their food. I thought maybe my first experience was a fluke, but I'm guessing this isn't the case. I will not be using this Panera ever again.
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February 2024 by Jerm DX
I do enjoy panera but this location although the food has always been well made there has been several times the employees are either rushed or something is going wrong and they screw up the orders. 3 Visits have had something wrong with the egg white breakfast sandwiches where once had sunny side up eggs, another time had just straight regular eggs, and a most recent time had no eggs at all. I order the breakfast feast at least 3-5 times a week for past year and this location although I don't visit much has been making these mistakes. The area also by their drinks is very sticky as well to walk in. Other than that, it's a great place, nice employees, and good fell overall they also have the best bathroom with automated everything. The best panera has been the one on Niagara falls Blvd and military rd. The worst I've been to had been the one on main St.
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January 2024 by Mary Gray
Don’t know why this bussiness make you confirm order upon arrival disrcrimantion because all other people that got order didn’t have to confirm but I did if there doing something and different they should put a sign up saying you have to confirm like some other bussiness dorkey looking guy with glasses I sue this place for discrimination