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September 2023 by Debra R.
The salesman from the start was reassuring that my daughter did not need a co-signer for her new lease since she has been with them for 6 yearsShe placed a downpayment to hold the vehicle she test drove and fell in love withAgain the salesman was very positive and reassuring it was all ready to go and complete the said paperwork after 1 week of dealing with this dealership. My daughter returned again at end of the week with the mindset she would be driving home her brand new leased jeepAs she sat down with the said salesmen he redirected her to the finance office. After or more days after all info was given to this dealership Suddenly she was told " oh I'm sorry you will need a co-signer " because she lacked by 25 points the recommend credit score that Chrysler financial accepted! After she has leased two prior jeeps with the salesman said that speaks for itself but to turn around and reject her. Misleading dishonest and extremely irresponsible to have strung her along for days telling her the jeep is ready to take home!I'm going to leave this review on every website possible
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August 2023 by Kim A.
I recently purchased a 2017 Jeep cherokee trailhawk from Fox Chrysler Dodge Jeep in Auburn N.Y and I can tell you it has been the worst experience. I have had the car less than 3 months and already had it in the shop 3 times. I was lied to and felt manuplited into my purchase. They took advantage of my nervousness when buying a used car and my original concerns making them seem like small issues. They now have sent me to voice-mail, do not reply to calls or text. I would not recommend buying a car from this place , horrible service.
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April 2023 by LuAnn Natyshak ..
Made an appointment with Justine White, to see/purchase a Jeep. Drove 2 hours. Got txt msg that morning for appointment from Guy named Clark. Got there Justine had day off, Clark wasn't there and car was sold! Integrity is obviously NOT in their vocabulary.
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April 2023 by Google user
Wonderful service made the process of buying a car very easy and streamlined. I would highly recommend them.
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April 2023 by Meliisa L.
0.00. Bought a New to Me van 2018. Drove it under 100 days- it starts overheating. I called and they told me "bring it right in" manager said they would take care of it..3 days later they let me know the radiator is cracked, the thermostat is blown and it needs a coolant flush 1,800.00 worth of repair- I ask them okay how can we make it right, I had yet to make even my 3rd payment on the car. The manager leads the conversation with "your outside of lemon law" refused to correct the problem. Asks me why I didn't buy the extended warranty. I have bought many a used car and never had an issue of this caliber happen so soon after purchasing. They don't stand by the product they sell, knowing this shouldn't have happened. RUN and do not spend any money there!
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April 2023 by Leah Pekarsky
Wonderful service made the process of buying a car very easy and streamlined. I would highly recommend them.
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February 2023 by Doug A.
I bought a 2021 Ram 1500 EcoDiesel Big Horn in February 2021 here. About a month later I discovered that the optional trailer reverse steering control, a new option for the 2021 year, did not work with either of my trailers. Apparently my truck was one of the first with the option. And while it took 4 months, several visits with my trailers, and a visit from an FCA engineer to figure out why it didn't work, I was treated well, with a loaner vehicle for each visit. The problem turned out to be a missing chip in the vehicle's rear camera.
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December 2022 by David Defabbio
Worst service I've ever had do not buy a car from this place either. They lie and over charge rip of artists! They said on another review to call management. They know who I am not one person in Management has made zero effort to rectify the problem. Why don't they call me back. They have the worst service sales and management. Do not buy or bring ur car or truck to this place for anything they are a nightmare!!!
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November 2022 by Tiffany White
I bought a car from here didn’t think I would be approved but these guys did everything for it to happen and also stayed in the price I could do! Justin made sure my daughter had her plug she wanted in the car before he even shown me the car and also made her feel included as much as possible! Clark was awesome with all my questions and if he didn’t know a question he made sure he found the answer for me thank you guys so much!!
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August 2022 by A C.
Very difficult to try and do business with when trying to buy a vehicle. Terrible lack of communication by Fred with 0 urgency. Stay away!!!
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June 2022 by Stephanie F.
I wish I could leave negative stars!!! Think twice before trading in a vehicle to this place!! NEVER AGAIN!!!! My car was traded in and my son purchased a new 22 JEEP fast forward a month and a half and I'm getting a letter that my vehicle was impounded in Jersey City, my vehicle that was traded in TO THEM and they were too cheap to pay the transfer title fee so they sold my car with an OPEN TITLE to an auction. When I called to speak to the sales manager he basically told me it's not their problem, they sold it to another company, it's out of their control. In the photo is the company that they sold my car to, which the phone number was disconnected. Very helpful. Really????? So now a vehicle that I traded in to YOU was impounded and that becomes MY problem? BAD BUSINESS. I WILL TELL EVERYONE I KNOW my experience and to go to ROMANO!!!
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January 2022 by Heather Hughes
It was the easiest car buying experience I've had.
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November 2021 by TheBradhanna
My family must have zero luck with the fox dealership. Many years ago father bought a used suv from them and later found out it was totalled and it was never reported on insurance front end frame was a little bent. Now as for myself bought a ram from here not long ago. Truck was great drove ran great . Little over a week or so of having the truck I don't drive much due to long commute to work. So truck sat probably a week and boom transmission slips/ slams into gear sometimes. Take it in and they said nothing we can do it had that problem before you bought it. I said why didn't you say something about it would of still bought truck but worked something with replacing the transmission. All they had to say sorry nothing we can do about the transmission you should have asked about it before you bought it. I have bough a good amount of vehicles from them Over the years and this is how they treat a loyal customer. Well sorry for the story but figured you wanna hear the truth about it. So I would look else where for a vehicle unless you like a good ole fashion Reem. Very disappointing nice vehicles but not trust worthy after my encounter thank you have a great day
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November 2021 by Megan Billings
Bought my vehicles at other places and only trust Fox Chrystler Dodge Jeep to diagnose and fix the issues at this point. The years of experience their team has is worth my money to keep my family in a safe reliable vehicle. One day I may trade or buy but for now keeping me going is worth it.
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November 2021 by Carrie Sgroi
I purchased a new vehicle. Scott Micho was my salesman. I had a great experience. Everyone was very accommodating and nice. They gave me a great price on my trade-in and I couldn’t be happier.
