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January 2024 by boyboss NYC
Very unprofessional. Been one of the best brunches before but now it's crippy the brunch run on tellers mood .I don't know about management if they knew what's going on..Because whenever you ask for the manager the manager is not available ?
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October 2023 by Jeannette Osorio
Very helpful
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September 2023 by Theresa Stevens
I went with my 83 year old uncle and they were sooo helpful each and everyone of them. They take there time to explain anything you didnt understand. I give them more then a 5 star, I give them 10 ? stars. Loved every moment inside that bank! Sorry, I didnt take names, didnt need to because they all were, absolutely on top of things. Thanks CapitalOne for all your help!! Uncle is safe now....
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August 2023 by Yvette T.
They always their to work with you and when their is a issue with your account they always find a way to hep you get through your situation love capital one been with them for years
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July 2023 by Pauline
Stopped telling me how to sign in my account fix back my sign lines why when I try to sign in my app the line go right through my password and my username it never be like that am uncomfortable with it .fix it back please. Because of that I don't use it anymore
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July 2023 by Moose pro services
My experience today with my mother at this branch was HORRIBLE! The bank tellers name was Steven and he was very unprofessional. 1: he kept rolling his eyes at my mother. 2: He showed me her bank statements and was NOT supposed to. Did not have the authority to do so. 3. Before my mother left she told this young man to have a nice day and he told her "I hope to never see you again". There " was not a manager" at this site at the time. My kother was disrespected to the fullest and she was not even being that difficult. This branch needs to do better!
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June 2023 by orlando Cepeda
Free parking lot is the main reason for me to go to this branch, I only use the ATM for all my transactions.
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June 2023 by Joe Mazzaro
Capital one charges high interest rates.and only accept cash as payment for a credit card.i used them to get started building my credit.then got out.
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March 2023 by Desiree G.
I would never recommend this bank ever. This branch's tellers don't do their job correctly.
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January 2023 by J M.
Customer service and product knowledge is horrendous. I recently visited this location to open up a new checking account. I have been with Capital One for quite some time for credit services and accounts. I decided to open up an account with them since I'm very familiar. In recent years, due to identify theft, I personally asked the social security administration to place a restriction on my social security number so that extra identification is needed to open any accounts in my name. This was years ago. I have opened up a couple of accounts with other banks since. It's not a penalty or anything. It's for protection. I usually just need to be in person with my ID to open an account. Not just anyone online. Capital One has transitioned to nearly all digital services. So my dilemma is I'm not allowed to open any account online with verifying it's me. So I went in person and was told there was nothing they could do by a representative and the manager. The manager encouraged me to go to Chase or TD bank. Which are their competitors so I was shocked. I walked away very confused and aggravated. Anyway...I called Capital One who then informed me I had to confirm my identity with their Identity and Fraud Depart and once done I can open the account. I just don't understand why any of the employees there could not tell me that and provide the proper assistance to an existing customer. If you don't know about it just say that and then do what you need to do to resolve the issue or concern with customer. Disgusting. I read the reviews before I got there and I should have took heed.
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November 2022 by DIANNE SHEPHERD
Went to this neighborhood branch for help worst experience ever. Steven very very intelligent and compassionate guy tried to help me during my grieving process was rudely interrupted by Susanne & Kim not even an excuse me. Kim who was scolding Steven for assisting me I observed was allegedly helping 2 caucasians with open arms. I don’t recommend this branch.
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August 2022 by Valerie Davis
Never had a problem with Capital One so far. Even if there is a line they seem to move pretty fast. There's just no place other than at the window to count your money. Everything is so open. No privacy.
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February 2022 by Cassy More
It was clean, not that many people. Was in and out in no time
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March 2021 by Mr Lil J
Slow customer service and the line are always long , two tellers only available and sometimes the atm machines hardly work.
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March 2021 by Sarah R.
Useless branch but then again so is all of Capital One in general, especially this location since the one on Ralph Avenue closed for good in October 2020. Lines are ALWAYS between 15 and 20+ people long even during a time when banks are not usually that busy such as early Tuesday afternoon. Since 2 weeks ago, the bank does not allow more than 6 people to line up in the actual bank area so inevitably the ATM area is crowded with 14 or more people, which is definitely NOT conducive to social distancing. The other alternative this branch has is to make people line up outside in the freezing weather, which is terrible for the elderly. It is clear that Capital One does not care about its customers or it would not have closed down so many branches, especially in underserved areas such as Canarsie. I am glad I closed my account last September shortly before my own local branch closed down, but unfortunately I still have to go to this one at least once a week for my employer.
