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March 2024 by Anna A
They have some really wonderful and kind people working here - shoutout Wesley for his amazing customer service and assistance.
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February 2024 by Robert r
Your app says open.....after a trip i got there it was CLOSED!!!!!
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February 2024 by J P
Didn't think a simple request would be complicated and made even more complicated by the tellers working there. First of all, they don't even acknowledge you with a ""Hi, how can I help you?" they just signal you with a hand gesture. Secondly, it's not a friendly interaction as soon as you ask for help, they come off very rude, uninterested and standoffish. The teller that ""helped" me kept grilling me and looking at me up and down with a face of disgust like oh wow sorry for interrupting you and asking for help. Serious attitude adjustments need to be made and I really hope that this message is passed on to the entire team because this is completely unacceptable.
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January 2024 by Zaddy Supreme
One of the best banks in the area. Staff well presented beautiful management ? love this place and especially the Darling manger. ?
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January 2024 by Luz Mendoza
Thank you for the excellent services. We need your another Capital One bank around 18 Avenue Brooklyn
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December 2023 by lafa tang
Today, I went to capital one bank at this location to report an identity theft. The Branch Ambassador Mrs. Jasmine Khan helped me a lot and saved me from getting my identity stolen. She is very professional , very patient , polite and understands my situation. She helped me calm down and gave me good advice on how to deal with this situation. Mrs. Jasmine Khan, I appreciate you with helping me and getting me through this situation. It means a lot to me. Thank You!!!
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December 2023 by bobo chen
Today, I went to capital one bank at this location to report an identity theft. The Branch Ambassador Mrs. Jasmine Khan helped me a lot and saved me from getting my identity stolen. She is very professional , very patient , polite and understands my situation. She helped me calm down and gave me good advice on how to deal with this situation. Mrs. Jasmine Khan, I appreciate you with helping me and getting me through this situation. It means a lot to me. Thank You!!!
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October 2023 by Mike Rodick
The tellers are busy chatting with each other while you stand there waiting for them to complete your transaction. I've never seen such terrible customer service. My teller paid no mind to me as she was doing my transaction and ended up getting it wrong. So had to do a second transaction. It's the first time in my life that I've experienced this at a bank. She literally made a 2 minute withdrawal take 15 minutes because she was so focused on her conversation with her coworkers that she messed up a simple withdrawal transaction. I will never go back to that branch again. I'd honestly rate it lower than a 1 star if I could. I'm a very easy going person and I've worked customer service and this legit was one of the worst experiences I've had. I just found my receipt. The tellers name is Aya and she needs to be trained up and her coworkers need to learn not to talk to her when she's servicing a customer.
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July 2023 by Mary Dem
Erick here was very helpful. My bank is boa. Had a bad experience with the boa branch a few feet away. They sent me to this location and Erick was very helpful in assisting me. Thank you for your integrity.
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July 2023 by David Aptekar
Want to turn a 5 minute banking trip into 30 minutes+, then come here! Horrible wait times and the majority of staff is apathetic. This branch needs a major operations revival with a new staff.
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May 2023 by o
DISGUSTING! I had an emergency and needed money from the ATM urgently. Guess what? I couldn’t get inside. Other costumers couldn’t get inside aswell, because the machine that accepts cards to enter is BROKEN! Someone told me this has been going on for months and they STILL haven’t fixed it! Driving another 2 miles to get cash? This hassle and shameless behavior from this location makes me want to close my bank account with capital one. FIX IT or I will eventually switch to another bank. SMH.
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April 2023 by Nabil a Mohamed
I go to the bank to open a new accountI was there for about 40 minutes waiting. They have only one person do the customer service. I don't know what happened to capitalone they given bad customer service. Most of their location are closing up
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March 2023 by Louis Zieja
Completely understaffed. Always a crazy long line. Beyond frustrating. Ugly decor. Loud music on the speakers. A complete train wreck. Do not come here. Knock this place down. Closing my Capital One account.
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February 2023 by Michael Alefantos
Great location not that busy parking is big problem but if you are on foot it's ideal no big lines
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November 2022 by Tarek Mahfouz
The laziest Chinese lady customer servic, she couldn't answer a yes or no question because she going to lunch break.