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March 2024 by Nasr Aldaeri
Horrible customer service! Had me waiting on the queue for almost two hours even though I was the only one there. Very unprofessional bank representatives that don’t deserve my business. They just lost a client to Chase bank. Will not be returning here.
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November 2023 by Tarim Libon
I rarely come to the bank. I do it all online. But when I do need to come here, they are very nice, but there is a wait so come early.
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October 2023 by Amir Yala
One of the best branches in the city but one Bangladeshi lady brakes everything. Trying to show for everyone like she's super smart teller...
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September 2023 by Beanie D
This branch is unprofessional and treats their customers horribly. Between the long lines, constant break down of atms, changing their weekend hours, and poor customer service, I have had enough. Sylvester was rude when asked a question regarding ending a paper statement fee. Your bank has a habit of charging fees and changing terms of accounts with little to no notice to your customers.This big push to do online business does not meet the needs of every customer including me. I will be ending my relationship with TD bank and my advice is to employ people that care about their job and helping customers.
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August 2023 by Valerie Carthen
This is my 2nd time coming to the Georgetown branch in Brooklyn for same thing. 1st time, I left wait to long. Haven't seen a person yet. Called while sitting here. Representative was apologetic but a little bit sarcastic.
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July 2023 by xani bajrami
Went there to have a check cashed out today. The lady at the counter was thinking that it was suspicious so she went and spoke to the floor manager. After clearing out with him, she called the check owner and ask him to clarify everything. He confirmed everything but refused to give personal information since the call was very odd and the lady was asking personal questions to him. Even though he clarified everything, they refused to have my check cashed out for no reason at all. The floor manager was yelling at me telling me that I should be thankful to them for not having the cash checked. Everyone was being so racist due to my accent and thinking I was funny. This is a racist place filled up with racist people refusing to do what they should even when everything is as it should be.
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May 2023 by rocky jon
Amazing, very helpful costumer service!!!!
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May 2023 by khalid nacir
The service was amazing with Mardannie Cherisme,helps as to open a checking and saving account within 15 mins.Thanks again.
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February 2023 by Ivana Chobey
Was customer for a years since it is in the neighbourhood . Now most of the tellers are new. I’m not sure if the know how to count or how to move. You wait on the line forever . Plus they are rude and not helpful at all. Not coming back anymore.Better drive to the one on Gravesend Neck Rd . Customer service much better and line goes fester not matter how many people if front of you .
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October 2022 by Kevin King
The bank tellers are nice and very helpful with any needs you might have. The parking lot is big enough to hold about 10 vehicles. Bank is always clean and fully supplied with banking items such as pens, and checks.
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September 2022 by SnapBack &muimui’s
Usually very busy. Have to come as early as possible to be see a customer service representative. The wait time is a !@#$ in the middle and end if the day.
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June 2022 by Regine Bertrand
I’ve had many great experiences with this branch, but my most recent encounter, which was yesterday 5/31/22 definitely tops it all. I went in with a list of questions seeking financial guidance and advice 5-6 minutes before closing. Mardonnie was BEYOND HELPFUL, and very present. She provided me with a lot gems by answering my questions thoroughly. She reassured me that I was asking all of the right questions, and what I was doing was very responsible. She was extremely knowledgeable. Mardonnie thank you for me being so pleasant despite me coming in right before closing, and not once was I rushed. Thank you!
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March 2022 by Elisheva Teitelbaum
Very helpful and polite staff
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January 2022 by jason Harricharan
I really wish I could give a zero star for this branch. Worst customer service ever. The wait is extensively long for customer service. This branch has definitely given TD a bad name and it’s a big turn off from becoming a new customer or to even attract business.
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August 2021 by Gabrielle Barkley
You're branch is the suckiest branch ever like your branch manager isn't doing the most to make sure your facility runs smooth when you guys close early. ANYBODY WHO USES THE ATM THERE BEWARE!. or go anywhere else... like forreal. Better to be safe than sorry. Go.to another.branch.
