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December 2023 by Matthew Wien
So glad we stayed here. My wife and I brought our 4yr old to the city for a weekend adventure. The WV was the perfect home-base. The room was large, clean and comfy. The balcony that overlooked the city was our son’s favorite part. The staff was extremely friendly and accommodating. We will be coming back when the weather warms up so that we can take advantage of the pool.Rooms: Large (for NYC). Modern, clean and amazing views.Walkability: The area is fantastic. Shops, bars & restaurants surround the hotel.
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December 2023 by Eric Sun
I proposed to my girlfriend on Thanksgiving this year. The service was absolutely fantastic: prior to my booking, the concierge reached out to me and offered some services for my proposal, of which I chose the massage and the romantic setup. I want to give a thank you to Anggie and Daniela, who helped me schedule everything and were absolutely fantastic.The rooms were very comfortable. They did feel a little small: I wish that the king bedrooms had a table or a desk in it. Everything else about it was great though. We got breakfast ordered to our room and it was extremely nice.We ate at the Leuca for thanksgiving dinner and went to the rooftop bar after the proposal. Leuca had a nice ambiance and our server was very friendly. They were very busy during the Thanksgiving dinner but were still attentive. The rooftop bar had a great view and is a great place to relax with friends and chat.Overall this felt like a luxury stay that was well worth the money. I would highly recommend staying here.
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November 2023 by Ran Trainin
Loved everything about this hotel !Location is amazing-many Cafes and Restaurants in the neighborhood, The property is very impressive and stands out from a distance. The check in included Valet Parking was swift and the room is lovely: very nice decor and a Great (truly 5 Star) Shower. 2 small remarks:1. The bed was quite small2. Not enough free power outlets in the roomBottom line ????View from the Balcony of NYC Skyline is a BIG bonus
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November 2023 by Samantha Medina
BEST hotel in Brooklyn by far!!! We (+ many of our guests!) stayed here for our wedding weekend and couldn't rave about the property enough! From the attentive service to the incredible rooms/views/ambiance and incredible dining options, The William Vale is everything and more. They made our wedding weekend the most luxurious experience every step of the way. HIGHLY recommend staying or hosting a group here!Rooms: Stunning views + super comfy. Amenities are amazing, as wellNearby activities: Prime location - walking distance to all the best Williamsburg + Greenpoint have to offerFood & drinks: Westlight is absolutely incredible - amazing cocktails and views!!! Favorite cocktail bar in all of Brooklyn
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November 2023 by Tiffany Strain Mychaskiw
We fell in love with the location and atmosphere of this hotel. We were in town for a wedding and the hotel was walkable to the venue. It’s in the heart of the action, and you can find food, bars, people within a few feet of the hotel. There is a gorgeous rooftop bar in the hotel with amazing drinks and views. This did make the lobby a little busy at times while people waited for the elevator for patrons who were not staying at the hotel. But we didn’t mind. We stayed in a room with a balcony and enjoyed the views every day. The room was a bit tight, but you’re in New York so that is to be expected.
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November 2023 by Nevin West
Quite a fantastic hotel for nyc. The rooms don't have full sized mirrors and something is seriously wrong with their elevators (getting stuck, not responding, trapped in the elevator for 15 minutes, etc.) so I deducted a star. I like that soft pleasant music plays throughout the hotel. The rooftop bar has great views, but closes early (11:30pm). Everything feels very "new". The free water they give you in the rooms is teeny tiny, and they seem stingy with giving more.
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September 2023 by Elizabeth Watts
This hotel exceeded my expectations in every way possible. The room was not only elegantly furnished but also thoughtfully equipped with modern conveniences that ensured a comfortable stay. The staff's professionalism and attention to guest satisfaction were apparent from the moment I arrived. The hotel's commitment to sustainability was inspiring, and it's evident that they're dedicated to making a positive impact. The on-site restaurant offered a diverse menu that catered to various palates, and the quality of the dishes was outstanding. The hotel's location was perfect, providing easy access to both business and leisure activities. Overall, my experience was exceptional, and I look forward to returning in the future.
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September 2023 by Kevin Wu
I stayed with my girlfriend for her birthday, and the staff was extremely kind and accommodating to us for the entirety of our stay. Both the day we checked in and the day of her birthday, the staff at the front desk went out of their way to give my girlfriend some birthday wishes. We also went to check out the pool, and had a great experience since we were given a complimentary upgrade to one of the poolside lounge beds since there weren't other reservations that day. During our stay, we had a couple minor requests for feminine care products and makeup remover wipes. For the former, the staff provided us a pretty comprehensive care package, and for the latter, though they aren't on the list of items the hotel keeps, the concierge that day insisted on giving us her personal pack of wipes, which was above and beyond what we could have expected.The two of us had a great time at the William Vale! Combined with the great views and nice neighborhood, we would definitely love to come back again!
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August 2023 by Ali Detrano
My boyfriend and I booked a midweek overnight hoping to get a much needed break from our busy schedules while enjoying some rest and relaxation. Unfortunately our stay was anything but.Since we only had one afternoon in which to enjoy the summer weather I called three times in advance of our stay to request an early check-in. Each time I was met with an extremely rude, unprofessional reservationist who wanted nothing to do with trying to help me out. I was not asking for the impossible — all I asked was if we could check in at 1pm rather than 3:00 given our short one-night stay. Now had this been a weekend or a holiday I would not have even asked but given the fact it was a Tuesday afternoon I find it extremely hard to believe that there wasn’t even one room available for an earlier check-in. Instead we were told to call on the morning of arrival to see if an early check-in was possible. As expected we were met withindifference. We then decided to show up at 1:00 in the hopes that someone at the desk might try and accommodate our simple request. Instead we were met by an unfriendly, pretentious receptionist who had no intention of making any effort to try and accommodate us.I travel internationally quite frequently on business and I can honestly say I have neverexperienced such a level of unprofessionalism as what was on display at your hotel. How hard would it have been to assign us a room an hour or two before your relegated check-in time? The hotel was clearly not at capacity!We were then told we could wait by the pool which turned out to be another display of affected rudeness. As we attempted to grab two lounges by the nearly empty pool we were waylaid by a member of your pool staff who informed us that those seats were only for paying guests and were directed to seats on the opposite side of the building with a view of nothing and no sunlight! At $500 a night for a room what exactly constitutes a “paying guest?!” On top of that you have the audacity to charge a $40 resort fee - WHAT EXACTLY IS THIS FOR SINCE THERE ARE NO AMENITIES?! Oh wait — it’s for the “free” water and coffee in our room I suppose. Starbucks is a lot cheaper alternative.At 2:00 we were told our room was ready. We returned to the front desk to the snickering desk attendant who made us wait another 15 minutes for someone to retrieve our bags from the storage closet. I guess it was too much to expect her to get them herself. It might have suggested some level of hospitality — something your staff obviously knows nothing about!Upon check out the next day the front desk asked if we helped ourselves to snacks in the room. When we said no she looked at us and said, “The snacks are all stale anyway!” I kid you not — this is an exact quote! It may be time to send your staff back to hospitality school as no one at your hotel knows how to speak to or treat a guest.As I mentioned earlier I am a frequent traveler and through my work I am involved in quite a bit of event planning. Rest assured the next time we are hosting an event in NYC The William Vale will not be a recommended hotel. There are many places to stay in and around the city that value guests and welcome their business. Your hotel is surely not one of them.In the age of social media going out of your way to provide such a pathetically sub-parexperience for a paying guest is probably the worst move a business could make. You neverknow who your guest may be or who they might know. The next time I am looking for a quick getaway it will be anywhere but The William Vale... Or should I say "The William Fail."
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July 2023 by Royce Heaney
Stayed here many times, one of the nicer hotels in GreenPoint. The good - nice rooms, great rooftop, good restaurant and location. Great (but expensive) pool.The bad - it can be super noisy. On the south and west sides (Williamsburg and Manhattan views) you are literally right over the open- or glass-roofed night club directly below. So you will hear that we’ll into the wee hours. If you are a partier, great, if not you are getting a super expensive room where you can’t sleep.My advice - when checking in request a room in the teens (not too close to the rooftop) and even numbered rooms facing the north. Still a decent view but the opposite side from Superior Ingredients night club.
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July 2023 by Nisso I
We stayed with the kid and pets in this hotel. First of all, I love the fact that this place is pet friendly, plus the staff was very helpful. Whenever I needed something, they brought it to my room right away.Yes, you pay extra for the sauna and for a tube. But let's agree, it's better to pay a little extra and enjoy the sauna for the whole hour with your family/friends only. We are all different and I honestly prefer privacy. Plus they have extra room in their sauna and your kid can stay there. In that case, you can enjoy the sauna and watch your kid at the same time. The water in the pool was very nice, not too cold and not too warm. Just perfect.The location is also good. A lot of restaurants around the hotel, and stores. Also, you can buy local beer across the street.And of course, I must mention the view! It was amazing! Especially at night time, you can see how beautiful New York is!
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July 2023 by Danielle Durchslag
This place stinks. The hotel has an awful, predatory pool payment system that they do not warn you about in advance - hotel guests have to pay exorbitant fees to properly use the pool area. So, on top of the cost of my hotel room, I paid an additional $275 to get to sit poolside for one day, which was the *cheapest option*. For that fee, I got to spend the day next to a freezing cold pool (the pool heater was broken, but I did not get a refund), much too cold to use comfortably for swimming. Do you want to use the nearby hot tub? That will be an additional fee of $65, for 45 min in lukewarm water. Do either of the outdoor saunas appeal? Yep, you guessed it - another fee. If this place could legally charge you to use the bathroom, they would.This system obviously sucks for hotel guests. As importantly, it unnecessarily harms the dynamic between guests and the pool staff. I watched the lovely young people working by the pool get verbally abused all day about the predatory fee structure - a structure they did not choose, and cannot change. While management rakes in money by taking advantage of (understandably) angry guests, the folks serving them endure verbal abuse they do not deserve.This greedy, unethical payment model needs to stop. Do not stay here or give the management your money. NYC has plenty of lovely hotel pools that won’t leave you feeling ripped off, or concerned for the emotional well being of the folks handing out towels and drinks. Skip the William Vale.
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July 2023 by Devon Young
Horrible customer service, not worth it. The room was slightly nicer, but honestly I was treated much better at the neighboring Williamsburg Hotel.First, they charged my entire stay to my card despite my partner making the booking and telling them to charge his card. I was told my card would be charged for incidentals like room service -- totally reasonable. Instead they charged the entire stay to my card. In what world do you not charge the room to the card of the person who reserved the booking???Room service was consistently slow, food mediocre. And they refuse to allow you a late check-out like most hotels in the area. I was still jet lagged and had to vacate my room by 11, so I asked front desk if I could nap in the lobby while I waited for my flight. Merely 10 min after I fell asleep they woke me up and said I could not nap there. I honestly have never been treated worse by a hotel in my life, would never go back.
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July 2023 by Amanda Rehbein
We loved the room, it was amazing. The service was great and the location is great too, for many reasons. I am giving this hotel a two star review because despite all the things that they are doing right, they are doing luxury very wrong. We paid $1300 for a room for 2 guests (my 7 year old daughter and myself) for 1 night. In order to use the pool we needed to reserve "chairs" which are not actually at the pool. In addition there was no one at the pool. On a Saturday evening at 5pm there were 4 other groups. Apparently it costs $400-$900 to reserve a chair at the pool so there were many people sitting on the ground with their stuff despite that the expensive seating was empty. This is tacky and so awkward for the guests and the staff (everyone was uncomfortable).We went to bed at 9:00pm on the 12th floor and the party at a nearby club was still in full swing. The party started at 2pm across the street. By hour 7... the sound was unbelievably annoying. We closed all our windows and went to bed with the base of the nightclub shaking our bed and windows. We had our white noise at full volume (like more noise would drown out the other noise). It did not work.Regardless, this is a gorgeous hotel that is catering to the neighborhood not the guests. I come to NYC once a month and loved being back in Brooklyn. The hotel made me sad that it didn't feel comfortable or inviting. It felt like it was a rooftop bar and a swim club.
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July 2023 by Shere Saidon
Attending a rooftop party at The William Vale Hotel was a truly exceptional experience that deserves a solid five-star rating. The party exuded a Tulum-like vibe, transporting guests to a world of tropical bliss and laid-back sophistication.The panoramic view from the rooftop was absolutely incredible. The sprawling cityscape stretched out before us, creating a mesmerizing backdrop that added to the enchantment of the evening. It was a sight that captured the essence of New York City.In addition to the stunning views, the service provided was top-notch. The staff went above and beyond to ensure a memorable and enjoyable experience for all attendees. From the moment we arrived, their attentiveness and professionalism were commendable.Overall, the rooftop party at The William Vale Hotel is an absolute must-attend event. With its Tulum-like ambiance, breathtaking views, and exceptional service, it promises an unforgettable evening. Whether you’re looking to celebrate a special occasion or simply want to enjoy a night out with friends, this rooftop party is sure to deliver an extraordinary experience.