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November 2023 by Michael Jungier
Just picked up a vehicle from Basil.. Andrew was the salesmen that helped me. Everything was smooth from start to finish. He didn’t pressure me but listened to what I was looking for. MJ, the sales manager was great as well. They were able to get me the vehicle I wanted at the right price.. overall great experience
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November 2023 by Gail Paluh
We are new to Basil Mitsubishi. Sean is our salesman. He is very knowledgeable, professional, courteous and has a great sense of humor. He provided us with information, answered many questions and was never pushy. He looks young...don't let that deceive you!!! I highly recommend Sean and Basil. 5 stars to Sean.
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November 2023 by Laura Denise
Omg Rob Monaco was simply amazing! He handled my transaction from beginning to end. He didn’t make me feel bad for my not so great credit score and kept my payment reasonable. I highly recommend Rob and Basil Mitsubishi.
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November 2023 by kristina machado
Sean made our buying experience wonderful and he went above and beyond what we expected! He stayed after closing time to make sure we were able to drive the new car home that day so we wouldn’t have to drive up a different day to pick up the car! Big thanks to Sean and the amazing team at Basil Mitsubishi!Christin W.
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November 2023 by Elaine Pietka
Everyone is very friendly and helpful. I had a 1030am appointment. The lot is very small. I didn’t know where to put my car. My car was finally taken in about 1115am. Someone approached me about a new battery, engine cleaning, brake service, etc. I said I only want the oil change which cost, with tax, $116 and change. I finally was checked out about 1155am. 1.5 hours is too long for an oil change. This is my 3rd time and it’s the same thing. There is always a crisis going on and the customer has to wait. There were a lot of tired, aggravated people just waiting and waiting! Three strikes and you’re out!
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November 2023 by Evangelist Constance315
My salesperson was Andrew he was fantastic made the sales process very easy! Will was also very good they worked together to get us the best price possible and Kire the finance manager got us an amazing warranty at a good price! Highly recommend!
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November 2023 by pamela johnson
Called to schedule an oil change and purchase a battery , mine was 6 years old and no longer holding a charge . Spoke with Serena who was very pleasant , booked me an appointment the same day Wow! Service manager Ryan was very pleasant , very professional . Waiting area was very clean and comfortable . My service was completed in a timely manner, I’m pleased with this location and will be a permanent customer . 10/24/23.
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October 2023 by William Turner
The engine in my Jeep died. I had about $6400 remaining on the loan. A well known dealership in the area would only offer me $4400. I called Basil and they took great care of me. They decided to offer me $6000 after the vehicle appraisal. They even came to me to get the keys and picked up the vehicle without an added expense. Thank you to Lauren and Steve for making my life easier. I highly recommend doing business with Basil!
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October 2023 by H.L. Davin Wright
Basil Mitsubishi were fantastic. Friendly, personable, and took the time to explain all the work they were recommending. They didn't push for anything I said no to, and they worked with me on price a little given how much I was having done with them. They even had someone stay late on a Saturday to make sure they met their promise on delivery. I'll be back for sure.
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September 2023 by Percy
An update on our contract we signed on a van we purchased 1 month ago.I I rate Mitsubishi a --1! This was the WORST car experience purchase our family has EVER had in our lives. The customer service was awful. The car contract my husband signed took all day!! When we were given the keys, we found out it had auto start. We pressed it, and it didn't even work. Karin in finance said he'd have his service people check it out next time. Still nothing. Steve refused to fix the light that we were told was from moisture, but in reality, it was taped, and the moisture was leaking inside.They sold a van that we had an appointment to look at. We bought a different van since there were no more Pacifica vans left. It was disappointing when you had 2 small children who were excited. They refused to change a light that we found out was taped with tape when we got home. There was no battery in the second set of keys. We were promised a new battery. The car had under a half tank of gas. My family is STILL waiting for what was promised on our contract paint and headphones. My husband has called Numerous times with NO RETURN phone call. He finally got a hold of the finance guy the first time he was going to ask Steve. When my husband called AGAIN, he was told they had to send the headphones back that they were defected! My kids have been PATIENTLY waiting for them to arrive. Still NO PAINT!! Lauren, the salesperson, was awful to work with and needs to work on her customer service skills. If the items we were promised do not arrive, I'll be reporting you to the Better Business Bureau. These aren't even ALL the things that we went through in the deal. We won't do business with Mitsubishi again!!
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September 2023 by Johnny Foster
I'll never purchase from another dealership in town again besides Basil. Basil always takes care of my needs no matter what it is and they're always fast. They also answer all my questions so I have the knowledge to know exactly whats going on. Super friendly I definitely recommend Basil for purchases and service.
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September 2023 by Stacey H.
I have been going to Basil, this location specifically, for over 15 years and getting my cars serviced there for more than half of that time. Ryan, the service manager, is always amazing to work with! I have tried other Basil locations and other dealerships in the past, but had terrible experiences. Never had a bad experience with service here!
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September 2023 by Anthony Scordo
I have been a happy Mitsubishi owner since '07 and was very happy to see a dealership back in Buffalo. Lauren was absolutely exceptional and very helpful. She and the Basil team were able to help me do a trade in and drive off in a new Eclipse Cross on the same day. I can't recommend Basil Mitsubishi enough!
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September 2023 by Lakyta S.
Called this dealership after extensive research on the Chevy Trax vehicles. They had an abundance of them on the site. Interestingly the 2021 with approximately 7k miles was significantly lower in price in comparison to the 2020 actually also milage as well. I called to inquire as I had appointment to set up test drive. The sales rep that I spoke to said "Oh that's probably not correct. I advised that it's considered false advertising. He states it happens often. So how is it my fault if they're advertising incorrectly?I was looking forward to giving them my business, but this experience alone ruined that. It makes them look unprofessional and untrustworthy
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August 2023 by Kevin Hyland
Lauren was fantastic. She was amazing to work with. We got there a little late, and didn’t get a chance to go eat so Lauren and the staff went out of their way to make us comfortable and got our dinner deliver while we waited to sign the papers.The finance team was great. Everything was explained perfectly.We had a great time during our process. We highly recommend Basil Mitsubishi, and we recommend Lauren to anyone looking for a car.Thanks for everything we love our new 2023 Outlander.
