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August 2020 by Jocelyn Marie
If you have to set up a surprise delivery for anyone go through someone else. They don’t care about the customers one bit. Made an order through one store for a 9 am delivery found out they sent it to another store for a delivery between 10-11am that’s fine right ? Until I had this feeling to call the store and the girl says : we don’t have an order for 9am it should be out by the end of our day. What’s the end of an edible arrangement delivery then ???Someone explain picking date and times for delivery ? It’s why we spend our money the convenience. First time this has happened to us it was just horrible. Birthday girl May miss the Birthday surprise that’s the point. customer service was horrible at the Depew store. Main st & Williamsville very professional :)
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May 2020 by Roz Tell
I love them all
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May 2020 by Pandora H.
i am pissed with edible arrangements!!!!!! i placed my order in more than enough time for it to be delivered to my beautiful mother and the website said "sit back and relax and let us deliver" bull s******* she never recieved the delivery but they took my money immediately! getting her order the day after mothers day defeats the purpose!!!! i will be contacting my lawyer first thing in the morning!!!! she was as disappointed as i was!!!!!! this is terrible!!!!!
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May 2020 by J K.
Waste of money. Strawberries were barely covered in chocolate and 3 had to be thrown out because they tasted rotten. I should've just bought the strawberries and dipped them myself. Thanks edible arrangements.
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March 2020 by Esh W.
I loved coming here when I worked downtown. You ever randomly thought, "I want some chocolate covered strawberries." Well if you come here you can do just that without buying a whole fruit bouquet (unless you want to, I wouldn't blame you). But they don't just have strawberries, you can get an individual serving of various chocolate covered fruit as soon as you walk in. This is also a great smoothie spot. The same fresh fruit they use for their arrangements, they use them for their smoothies as well. And most times these reasonably priced cups of wonderfulness are filled to the tip top. This is an in and out spot. It's too small for seating. But it's nice to have a place to get in you fruit intake right downtown.
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February 2020 by Patrick Lang
Ordered an arrangement for my wife for Valentine's Day. Order placed on 2/12/2020 in the AM for delivery on 2/14/2020 to her work. Tried calling the store for an update around 2pm as I was unable to use their website for order updates. Left a message and never received a call. Order never delivered on the 14th as paid for. The store contacts my wife on the morning of 2/15/2020 apologizing and advising the order will be delivered by 5pm. Unfortunately, they gave my wife the incorrect order for an entirely different person. So, not only are you late in delivering, you compound that error by delivering someone else's order. I called again leaving a message, and have not received a call whatsoever. After reading other reviews, I decided not to chance it and contacted my credit card company to go after them for a refund. Not the first time I have used E.A., however it certainly will be the LAST! Total disappointment!!!
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February 2020 by Elly Maya
This was a good decision. Though pricey there are some cheaper options available that aren't as showy but still sweet. This was great for suprising a friend with a gift that lives in a different state. Would recommend.
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February 2020 by Teresa Laracuente
Worse service ever and they lie absolute lies
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December 2019 by Rachel Janczylik
Ordered the $140 triple fruit platter for a work Christmas party today, had it for delivery, called yesterday to confirm that it would be here by noon. The man on the phone says, no, we can't guarantee that, it would be between 12-5. I asked if I paid extra if it could be here by 12. He says no, the only way to guarantee it is to come pick it up. Then I asked if the strawberries could be covered in white instead of milk chocolate, to which he says NO, they've already been made. What do you mean they've already been made? The order is for today and it was already made yesterday afternoon. Seems to me the fruit wouldn't be as fresh if it's cut up that early. And it seems if someone is paying this amount of money you'd want to accomadate them, not be rude about it. I don't think I would ever spend this amount of money with Edible Arrangements for a work function or any function ever again.
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December 2019 by Kelly Toporek
Purchased an arrangement to be delivered to my mother in hospital. Took my money never delivered have called and emailed multiple days in a row no call back. Reached out to corporate who tells me they have contacted store to contact me. Still no reply.Still no delivery of purchased product($65).requested my money be returned. No reply. I have never been so disgusted with the lack of customer service as I have been with this store. I will never use edible arrangements again. If I am not contacted tomorrow or my money Is not refunded I plan on making a public complaint about the terrible business ethic of this establishment.
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November 2019 by Rose Thomson
I placed an order to be sent to a person at work for their birthday. I was told that businesses get delivered first when I called before placing the order. I called first thing this morning to confirm my delivery would be there on time and was told it should be there and that they would let the driver know....at 3:45 I called back because it was not delivered yet and was told it might be there today!!! They have a new driver!! I WILL NEVER DO BUSINESS WITH EDIBLE ARRANGEMENTS AGAIN!!!
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November 2019 by Heather Ne
Incredible Edibles by Mallory came up with the name first. You guys are a joke stealing a small local business owners name! EDIBLE ARRANGEMENTS SELLS OVERPRICED NEVER FRESH FRUIT. Hit up I.E by Mallory on Facebook! Super detailed & always uses frest fruits. Way cheaper & will never let you down!!!
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October 2019 by Cheryl Covier
Never went inside, could not find parking.
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September 2019 by Greta Martinez
I was super happy with the edible arrangement I was able to pick up on the spot. I arrived in person and was able to come back after 15 min to take the arrangement with me. Very nice employee!
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September 2019 by e bell
Great people and the cones of chocolate covered fruit for $6 is a good bang for ur bick
