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May 2021 by Angela Pritchard
Everyone is always so helpful and accommodating and I really appreciate their patience with me as I never have things in order when I arrive
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November 2019 by Nathaniel Malinowski
Truly some of the nicest, and helpful tellers
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June 2019 by Aidan MacNeil
Good bank. Nice people
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November 2017 by Rebecca H.
I was prepared to hate this place when they took over my First Niagara branch. I was upset about First Niagara being sold and then I was surprised to learn that not all the branches would become Key Bank. I had never heard of this regional bank from northwest Pennsylvania. I marched in shortly after they opened planning to take all my money out and put it with a local bank like Evans or a credit union. I was greeted my friendly and knowledgeable employees, many who seemed familiar from the First Niagara days. I asked them why new customers were getting $200 for new accounts and I got nothing for the switch over in which I had no choice. They explained I had been grandfathered in to an excellent checking account with perks NWSB does not otherwise offer which includes free unlimited ATM withdrawals from an US ATM. I use online banking and the app quite frequently, but every once in awhile you need to pop into an actual branch. I'm lucky this is my local branch and glad that a bank would stay invested in this transitioning neighborhood where not too long ago, thus census tract had a median household income of about $27,000. A bank I can walk to where everyone is friendly and happy to see you. The security guard might actually be the nicest person in there, and he's certainly got stiff competition. What more could I want?
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June 2017 by Crystal Tyes
They are friendly,fast and convenient
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March 2017 by savanah James
LOVE this bank, only because Chitta and Ramon work there.. They make my banking experience so easy and they always make me feel like I have a million bucks in the bank