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May 2021 by Steven Moller
These guys will literally do everything in their power to help you out. I was once on a 5 hour flight and I needed immediate help with my account. Tamir sat on WhatsApp with me for 2 hours until the issue was resolved. This store is a shining example of what the retail experience is supposed to be about. Doesn’t matter where you live, if you need Verizon, get yourself to this branch. It’s worth the trip.
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April 2021 by Ronnie Levy
My phone broke and the manager Jack came out to assist me and contacted Verizon customer service and remained on the phone with them for over an hour until all my problems were resolved.Love this Verizon store more than all the others!
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April 2021 by Ir Kn
Worst mistake ever, coming into this store. Awful customer service, arrogant terrible sales people, Tamir and Jack. They do not stand behind their service. All they care about is making a sale, once that sales transaction is done, they will make every effort to lie and swindle their way out of backing up the products they sell and in any way improving the experience. If you value your money, do not go to this store. Go to a Verizone corporate store....
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February 2021 by Tova Stern
Great Store! Don't ever go to the Verizon store in Lawrence. This store was helpful, efficient and eager to go the extra mile. Thank you!
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July 2020 by Khalli P.
I wish 0 stars was an option I never felt so outta touch in my life. I'm an African American male who lives right down the block, first off everyone stares at me when I walk on then doesn't say a word just ignores me, very unprofessional yourself supposed to greet every customer walking in. As I walked around feeling very weary I got no attention until 5 mins in the store I walked up to a rep at the desk and he shot me down completely. I was in the market for AirPods money ready and they just let me stand there while looking every few seconds as if they were waiting for me to leave. This is the worst experience I ever had in public. I'm a money spending customer and it was as if they didn't even want my money.
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July 2020 by J S
By far the BEST Verizon store I've been to, 5 Star Customer Service, 5 Star with Patience, 5 Star with Resolving Issues, 5 Star Quickness, 5 Star with Price and 5 Star All Around 100%
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June 2020 by ari schreier
Best Verizon store aroundJack and TAMIR take care of their customers like familyBeen a customer for seven yearsBest service always nice and caring
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June 2020 by Rock Mishpacha
Whenever you see a store with so many 5 star reviews, you know you’re going to the right place. Tamir & Jack really care about each customer, and it shows. We’ve bought over 25 phones with service over the past few years, and the experience is always fast, efficient and fairly priced. They are extremely responsive and detail oriented, and that’s why so many people love coming here. I always feel bad reading the one or two bad reviews that every amazing store has to deal with. They’re usually from either fake customers or people that don’t feel rules apply to them. Rest assured, this store is the real deal.
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June 2020 by Jack Swed
Best experience ever! Jack helped me and he was quick, detailed, and gave me exactly what I asked for. He informed me of promotions and went over my plan to make sure I had the best one to suit my needs. Definitely will recommend this particular location. All other staff was friendly and helpful. This is a good team and I had the most seamless experience I've ever had at a Verizon store.
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June 2020 by Sabi Chaya
A++ service! Jack was very helpful. He helped me setup my new phone, and answered all my questions every step of the way. He was very patient and understanding to all my concerns. Will definitely be coming here again and sending all friends and family to this Verizon store. HIGHLY RECOMMENDED
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June 2020 by Mony Halabi
Love dealing with these guys! Extremely professional, care for there customers like there own family. They are great! I am with verizon because of these guys. My family and I have been using them forever! Highly recommend!
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June 2020 by Izmo Rosenzweig
The reps here are super patient and helpful. Really great shopping experience and customer service. Highly recommend these guys...
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June 2020 by Hanry Jaradeh
Thank you guys for the GREAT service !! A friend sent me to you guys and I can see why. I appreciate the great and quick service. You are my new Verizon store. I will not be going elsewhere. Thank You
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June 2020 by Albert Alchikifati
Great service... professional,caring,easy to work with, Jack was great! Worth going the distance! This will be my go to store here on out!
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June 2020 by Sophia Khouli
I have been going to this Verizon store for years and they never fail me. I’m a relatively older woman (72 years old) and new devices and gadgets aren’t so easily accessible to me as I would like. Whenever I am interested in a device Jack always answer my questions with the upmost patience and respect and does not let me leave the store until I know exactly how to use the product I purchase. I sometimes question whether it is worth it to stay with Verizon network in general and if I can get cheaper options else where (such as t-mobile and other network providers) but my fear of losing such great service in this Verizon store always wins me over. They are the reason that I’m a 20 year old Verizon customer today. I highly recommend this store to anyone looking for a device whether you understand new technology and gadgets or are just technologically challenged as myself. Thank you Jack and Tamir for never letting me down!
