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February 2024 by Rachel Peteritis-Greaves
Just wanted to give a shout out to Nicole at branch 372 in Williamsville. About a month ago, I was having a terrible day. She was extremely kind and went out of her way to provide great customer service. Thank you, Nicole!
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May 2023 by Derek B
The in-person staff are great people. However, if you told me that the customer service for Northwest had a secret employee who actively made my experience with them as difficult as possible, I wouldn't be surprised in any way.Forced password changes constantly.Loses contact with my venmo somehow so I can't send money.Mobile deposits will fail for terrible reasons such as "a corner of the paper was out of the shot."I've had to use an LED Headlamp to illuminate checks to successfully deposit because their mobile deposit camera control and brightness are utter garbage.The mobile app is trash to the point that I use the desktop website on mobile instead.Their debit cards are flimsy and don't even have tap to pay last time I got one.If you need a decent bank, enlist in the Army and get Navy Federal. You'll have FAR less hassle than you would with Northwest.
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August 2020 by Fox E.
Not to be confused with Naughtywest which is basically Los Angeles.This is a bank that didn't really help us too much that's located on Transit Road on the east side of the road in a large Shopping Plaza.They have an ATM and service here is pretty friendly, and I've used the ATM before, but they weren't helpful in the middle of the night at all.
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January 2020 by Michael Gutillo
This bank has been amazing for me and my company. Always going beyond what other banks would do. Gretchen will make sure you are taken care of to the fullest as she does for me.
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January 2020 by Ryan Fleming
Mobile banking does not work. Now they want a $3.00 "paper statement fee" for EACH account for every month they send you a paper statement...no mention of it in secure message portal...then I go to check the "Statements" tab to update my communication preferences and get an Authentication Error on the mobile app and the site. Northwest is awful. Do yourself a favor and go to M&T
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December 2019 by Tee 12
Northwest bank is just terrible. Nothing wrong with this location, but just avoid Northwest altogether. They do the absolute minimum to run a company.
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October 2019 by Brian 716
Worst customer service. I cant get my business account switched over fast enough. Sneaky lying employees and assistant manager. Looking for a bank for your small business, avoid Northwest. Its as if your business means nothing to these people.