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January 2024 by Paul Kopmar
Some stores have a great price, some. Not so much. Quite disturbed they have raised the price of coffee after so many years at the same price. They trained me on the price and now I will no longer support them.
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November 2023 by Real Alien
Stone cold. Albany does not get one star it's a negative. it'll always be a negative. maybe hundreds and hundreds of years in the future it might be adequate but some poor nasty small-group but powerful with nastiness made it their headquarters. This store hires nasty who think they are the positive so this makes the store bad. Like a lot of stuff in Albany. They also have these specials they don't make any sense so why even have advertisements? you know by this get that free? It's just a stupid thing. I really would avoid the store and the candy bars are outrageously more expensive. people are set up here they are actually experimenting on us and I'm sorry but the group should have been stopped. called mutiny. they take over things. more tragedy than helpful. Making problems to not solve. unqualified they weren't educated and they were nasty and unfortunately has taken over the world and New world order is treason everyday. I speak for the stone cold too the group makes much unhappiness.
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October 2023 by fiveguagepa Eric Wilde
Door says open 24 hours has no posted hours is currently closed
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September 2023 by America Ray
Tommy gives the best customer service... thank you for being the face of great service of Cumberland farms!
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July 2023 by Deborah Davis
This is not the worst Cumberland farms in the area but it is nowhere near the best. The store was fairly clean. I understand that the front end/cashiers Have regulars that go in that's fine however I asked for the bathroom key 10 times they couldn't find it it was laying on top of the counter. They did not have the women's key so had to use the men's room that was disgusting I changed my mind. I came back told them here's the key they were too busy I told them that you couldn't get into the women's room they were too busy. Cumberland farms coffee should always be the same across the board and it wasn't and I go to the Cumberland farms by my house everyday. When I left I stated that this was the worst Cumberland farms I was ever in a gentleman asked me why I told him and he came out shaking his head and he agreed. I don't understand I know there's your staff shortage and everything like that but you really need to take care of your customers other places are right around the corner. The Cumberland farms by my home up Central farther by Jupiter is constantly clean everything's fresh bathrooms are clean just have to wash your hands from being sticky as which was the case there. The only thing is the new management I don't know what Cumberland farms is thinking but you guys need to take note
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July 2023 by Jamie Conrad
When this store first opened I would have given it a 5 star rating but now every time I go in there there's no salads, no sandwiches and the hot food has been left out last the expiration time. The pizza looks nasty and there's only 1 clerk working the register while everyone else is doing God knows what.I work 4pm -12 midnight so I stop here during the 3 o'clock and after 12am hours and it's the same. It's disappointing to see a favorite store going downhill like this.
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July 2023 by Willa Wilhemina
Tommy rocks! But one woman with long dark hair that I have seen several times working the day shift has an awful disposition and has been rude to me and other customers. Maybe she's just going through a tough time but you should leave your problems at home.However, a young man named Tommy is a perfect polite gentleman every time we come in the store. He goes above and beyond to help us. It is rare to find such exceptional customer service. If it weren't for him, I wouldn't have gone back to the store after the way I was treated by the other employee. He deserves a promotion and a raise!
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July 2023 by Highlan Subi
Came here this morning before got to job site in order to pick up some energy drinks. Had the unfortunate luck of dealing with a very rude salesman named tommy. When asked to get 2 ON nicotine strips I got overcharged almost double. I asked why the displayed in large letters is 2.34 and why I was charged over 4 dollars for one. He stated that he can’t do anything to change it, then he got an attitude when I stated he is supposed to sell things as advertised per FEDERAL law. He stated well actually I don’t need to sell anything to you and can ask you o leave. He then got a manager who tried to fix the issue but also had an attitude towards me her name was Kristen. Overall terrible experience with people who clearly don’t want to work there and are just collecting paychecks while being extremely rude to customers.
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May 2023 by Frank T.
Been in Albany for over 10 years, and the other place was always my go to, until Cumberland came to town. It is my preferred morning stop for coffee and other tasty treats. The coffee just tastes better here and you can see which one is freshest. Plus, their breakfast treats are just as good as the other places, but doesn't burn a hole in your wallet. Just wish they had more in the area, like the other guys.
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March 2023 by google Anon reviews
-?that is no stars. When cashiers have to be jerks I don't understand that whatsoever. It's not an easy job but you have to be kind to all customers. You are only checking out items.
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December 2022 by Tony Sidle
I live in ithaca I'm 53 years old and I have an exp>red drivers license for ID and some o$ your employees refuse to sel) me cigarettes because of this. I have been a customer if this store for 20plus years. it's never been an issue until recently. now I could @ee if I was trying to buy alcohol, b
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September 2022 by Marina Bianchi
One of the cleanest and well stocked stores in the area. The staff is extremely welcoming and helpful.
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August 2022 by Rick D
Manager…First you lock the side door which I can understand if people are walking out with drinks?? But now you are locking the bathroom doors??? People have to stand in a check out line to get a key??? Ridiculous!!! Your other nice clean stores don’t do this?? I didn’t think you were in a bad neighborhood?? D*** way to treat your customers!!!
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July 2022 by Thomas Vaughn
Been here many many times, it's a good cumbys. That being said, hours say 24hrs but was there at 10:30 on a Sunday night and they were closed. Not sure what the actual hours are but they are not 24 hour anymore I guess?
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May 2022 by Mr Brown
Was at this location today and the cashier was very rude and tried to charge me twice be careful at this location. I went in to buy a tobacco product the cashier rang me up I inserted my card into the reader it said remove card and then said processing then approved the cashier said I needed to put my card back in because she needed to do it on her end and I said I wasn't putting my card back in and getting charged twice and she ripped the product out of my hand and said leave and I told her to give me back my money that I was already charged it took another worker to come and do a print out of the register for her to give me my product and then she threw at me like it was my fault. I'd be very careful at using this location and I'd pay close attention to transactions at this location. Very poor training and very rude cashier here. I will never use this location again and I have been a pretty loyal Cumberland Farms customer but I use the route 7 Rotterdam location. I give this location one star because there is no negative stars but if there were it would have one.
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Colonie, New York