April 2020 by Kelly Henry
I went in to get the oil changed on my vehicle (that I had purchased from Delacy) and walked out with an amazing deal on a 2020. I received a fair price for my trade, a great price on a 2020, and fantastic credit terms. I couldn't have been happier. My husband went to Delacy the following week and also purchased a vehicle. Nate in Sales is AWESOME!!!!
April 2020 by Luca Olivieri
After looking for over a month and begging car dealerships to sell me a vehicle, Jeremy Stradtman and DeLacy Ford came through. One of the best car buying experiences I have ever had. In practice social distancing policies, courteous managers and staff, and one hell of a deal. Thanks DeLacy Ford for making this a great experience during this time of unrest. Highly recommend them. Love this vehicle.
April 2020 by Betty Nuhn
They have a great service staff and salespeople.
March 2020 by Valerie Snyder
I just purchased a new Escape. The salespeople ate amazing/ made my shopping experience great and would highly recommend this dealership!
March 2020 by Carole Wojcik
Everything went so perfect I can't believe it! I love the car and there was no "hassle", whole deal done in less than 2 hours which included a test drive. I knew what I wanted and they had the exact SUV and I love it! Our dog was in his final week of cancer and I was in no mood to pick the car up so our salesman drove it to our home. I was a mess that day and he understood that. When we purchased the Edge we knew our dog was sick but I didn't know he had cancer at that point. Took away my happiness for sure because of the bad timing but this had nothing to do with Delacy. I would recommend this dealership.
February 2020 by Adam R.
Had a wonderful experience with our dealer Todd! My grandmother purchased a car from delacy and loved the entire experience. Thank you for being a great dealership!!
February 2020 by robert lutot
Our salesman, Jeremy R. Stradtman was a joy to work with. He asked and listened to what we were looking for in a vehicle. He had suggestions and never once pushed any particular vehicle into our conversation. He is a proud DeLacy Ford salesman, professional, polite, energetic and personable. He offered us beverages. He referred what was in inventory, described the vehicle, color and miles. In the end, we purchased a brand new 2019 Ford escape which I am totally enjoying driving. The seats are comfortable, I feel safe and the price was within our budget. If you are looking for a vehicle, I highly recommend DeLacy Ford.
February 2020 by Tracy J.
I just purchased a vehicle from Delacy Ford I am very excited and pleased of my new purchase of a 2016 Ford Escape. They were very patient and explained everything in full detail. The process went very smoothly. If you plan on purchasing a new or used vehicle please keep Delacy ford in mind. Tracy J.
February 2020 by Lisa B.
My husband and I both bought our cars at Delacy. The sales experience was amazing. Service, not so much. We bought an extended warranty FROM Delacy and the first time we had an issue got a run around, telling us there was no record of the warranty (mind you we signed the papers during the financing process) After it was located, the repair process was dragged out unnecessarily, with constant missed timeframes with little to no follow up or communication on the service department's end. I know places can have a bad day. With that in mind, I tried to be open minded when having his truck towed there again (likely a transmission issue) Called 1030am 2/19, and spoke with a female in service. Explained the situation to her, and she said we could have it towed there and while she was looking at the schedule stated "Oh we have several openings later today and should have plenty of time to take a look at it". We had it towed around 1230 the same day. My husband called after he got the tow and was told they should be able to take a look at it today, at the very latest first thing today. He also expressed a need for a loaner as we are down to one car and work opposite schedules. He was told they would follow up today about a loaner today. As of 5:15 pm today 2/20 neither he nor I heard a word from Delacy. We called to follow up and was told the car hadn't been looked at today and the gentleman who I spoke with said he'd follow up when he came in at 10 to see if he could get it in. Tomorrow at 10 will be approximately 48 hours the truck has been sitting at Delacy untouched, and had we not called, who knows how much longer it would sit. I'm livid, as the blatant Ill-set expectations, lack of urgency and non existent communication is not acceptable, and the only reason we now go there is our extended warranty. I will also now reconsider any future business.
February 2020 by Elaine Dobmeier
My experience was Awesome. second time Leasing with DeLacy Ford. I had a great Sales guy Clyde who went over a couple of options for a new vehicle with me. I chose the 2020 Escape. When it was time to sign the papers, Eric was great at making my decision to lease very comfortable. I had to come in for some service and Jerimiah helped me with that. Everyone is very friendly and helpful. This has been my best experience in getting a new car by far. I will certainly come back when this lease is up.
February 2020 by Riley Harding
I had a good experience at DeLacy Ford purchasing a pre-owned vehicle. From the test drive to driving it off the lot in my name, the experience was hassle free and relatively easy. It can be a very stressful experience purchasing a car but both the sales representative and finance manger were efficient and made the process smooth. I really appreciated how open and honest the finance manger, Eric, was with the extended warranty. He didn't try to push any certain one on me, just gave me the facts and answered any questions I had. I would definitely recommend this dealership.
January 2020 by Maria B.
I came because I was nearby and looking for a new car. This was an impulse stop though. Ford hadn't really hit my radar. Drove one of thier smaller suvs. It was a very nice car. I really liked the sales team. They were pleasant and knowledgeable. The showroom is large, but there isn't a clear "reception area" so you may wander a little at first. the followup from the sales team and the internet team is good without being annoying.
December 2019 by Richard Ackerman
I have great reviews for DeLacy Ford. My experience with the dealership deserves a five star rating. The sales representative Joe Morey was nothing but professional, accommodating and went above and beyond to see that I got what I really wanted. I am extremely pleased with kindness, accountability and service with Joe Morey and the dealership. I can't say enough about them and I will be back in a few years to upgrade my wife's vehicle.
November 2019 by Patrick Reedy
Outstanding ...Salesman Ken Blaszak very knowledgeable on Ford products.
November 2019 by Brian McLaughlin
My parents and I have bought vehicles from DeLacy Ford in the past. I'm happy to have them as my dealer again. Gary W. was great to work with.
November 2019 by Mike Walsh
Have now leased five straight vehicles From DeLacy Ford. Everything went smoothly and the customer service is top notch. I would recommend them to anyone interested in Ford vehicles.
November 2019 by Kris
Everyone in the service dept I dealt with was professional an easy to deal with from making the Appt to dropping off and picking up my car. Prices for routine maintenance are comparable to other businesses.
October 2019 by Rene Shoffstall
I just purchased a new F350. The salesman helped me build my new truck and place the order. I researched prices from 3 other popular dealerships in the area including the trade in price for my old truck. DeLacy blew the other dealerships out of the water. My family has dealt with West Herr since I was little and the last car we purchased from them took two weeks just to get the paper work squared away and dicker a price for my trade in (which I purchased from them). Delacy made the process so fast and easy! My family has been thrilled with the service and follow up so far! They have earned our business and we will gladly tell others about our great experience.
September 2019 by Jon Becker
Great Dealership. Tremendous team in sales and service. Longtime dedicated customer. Will continue to go there for years and have convinced several others to do the same. All of them have been very happy.
September 2019 by Nick Long
The Sales department does an excellent job catering the needs for the customer. Polite and friendly staff during the whole process, never had any issues with the sales. However, One week into having my new vehicle there was a recall on the seat. I called the service department five times each at different times during the day. Never received a call back from the service department after leaving them a message. I made an appointment at another dealer. Service department can be improved.
September 2019 by Scott Clark
My family has done business with DeLacy for many years. I purchased a vehicle from them in May. The sales experience was very pleasant. My assigned salesperson was not pushy and seemed genuinely interested in finding out what worked with my budget and needs. With that being said, I recently found out that my credit was pulled 6 times that day. 6 times. I authorized 1 pull by DeLacy. Needless to say, this many pulls on credit negatively impacts a credit score in a rather substantial way. In turn, the rates available for home loans when it came time to buy a home were not what they could have been. I will likely not return to DeLacy based upon the lack of transparency in this regard.
August 2019 by michael smith
I went to see Joe Morey due to his persistence of calling me or sending me an email about a sale or a Happy Birthday message. Once or twice every year for at least 7 that I can recall. I had an obligation to pay Joe a visit and possibly make a purchase, based on his tenacity. Well it certainly was a great visit and purchase. The process was better than anticipated as I purchased a vehicle and was driving my new vehicle later in that afternoon of the same day. Joe is very professional as well accommodating. I made a prior purchase and was satisfied with everything. I will say the same about this last purchase I made at the dealership.
August 2019 by Tim Grumps Manning
Couldn't do enough to help us get into the car we wanted. AWESOME PEOPLE.
August 2019 by Becky P.
Update: while the drop off of my vehicle was less than stellar, Delacy had my vehicle done on time and pick up was fast and courteous. I wish I had the guy's name that was there when I picked up because it was busy and he was working alone, but he was very pleasant.
July 2019 by Tara Lynn Burke
fantastic service and Ken was fantastic to work with! love my new Explorer!
July 2019 by Mary T.
Recently traded my 11yr old (2008) p/u truck. My truck didn't have much value at all and the 4 other dealers i went to prior to going to DeLacy gave me ridiculously LOW offers as they didn't honor my kbb instant cash offer. The other dealers kept rating my truck in the poor category of kbb trade in when it wasn't poor at all. It was 'good' category. I intended to buy another truck (used) but everything truck wise is just SO expensive right now, it's ridiculous. Because i live in 'deer country', I wanted something that was safe, durable, reliable, good on gas, low maintenance, and good payments. I ended up w/ a 2016 Jeep Compass from DeLacey. I put on a full warranty since the 3yr one is gonna expire in 1k mi/5mos, so at least i have peace of mind for 6 yrs. Happy to say their warranty prices are VERY affordable!!! I had the pleasure of a Mr. Kevin Dargan being my salesman. I liked him a lot. He was respectful and gave my mom and i time to ourselves (w/o him in the same room) time to discuss amongst ourselves what we were planning to do purchase wise, WHICH IS HOW ALL DEALERS SHOULD BE!!! This is how it used to be back in the day when i was growing up when my parents were looking at cars to buy... DeLacey is old school and that's good too. They were straight up w/ us, no bs, and i didn't know they were family owned. I only dealt w/ Kevin, but the rest of the salesman seemed nice too. Their finance guy was very nice as well as thorough explaining what each thing was to us w/ examples too. I loved my experience w/ them, and i would go back to them for another vehicle. They really worked with us on the payments. I didn't have to haggle. They want to sell cars but they want to make sure that you also get what you want to. Great dealer! I see that the majority of reviews here are regarding their service dept. I can't comment on that b/c i only dealt w/ their sales & finance ppl. But i had a great experience and i would go back for another car and refer other ppl too.
July 2019 by Suzann Tighe
Horrible customer service. (And I gave them 5 stars 30 days ago) Once they get you to sign on the dotted line the good service is over. I am stunned at the lack of concern or help these people offer customers. DO NOT BUY here unless you are prepared to deal with zero customer service when you need it. Sold me a car with no spare, failed to tell me it was an add on. They even showed me where the spare was! To make matters worse the repair kit was missing 50% of the necessary parts. All this after I told them I was buying verses leasing as I drive a great deal. End result 4 hours by the roadside, unable to get a simple tire change done and needing a tow. Thank God I was not alone in an unsafe place or hit by another vehicle. The topping on the cake is yet a third day ruined with their refusing to help me out with a loaner, even after saying they would, to help me get to my towed "new" car and get the situation addressed. I am speechless how a business is willing to take a customer who was so happy and destroy it with terrible service once they cash your check!!
July 2019 by David Abate
Worked with Todd Slade and was in and out.
July 2019 by Russ Gonglewski
I was looking for a new or really nice pre-owned F-150 for months. I was very selective as to the options and colors I wanted. Sales consultant Nate Justin was nothing short of amazing. Every time a F-150 came into inventory he text me photos. He even kept looking while he was at home for me. Finally the right pre-owned truck came into inventory for me. The purchase was smooth. Thanks Nate for giving my family and I the right truck.
July 2019 by Lou Ruberto
Great Staff and service