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May 2022 by Duncan Family
Never using this place again. Not sure what happened but this year they dropped the ball. Bought an EV which comes with tax credit. They were unable to do the credit In their system so they said to come back after refund and they will amend my return. Came back and they said to come back after April 15. Found it strange but no problem. Came back after April 15 and they are closed. I have called and email repeatedly to no avail. What’s worse I called Jackson Hewitt head office and they are also giving me the run around for the last 3 weeks. Never using Jackson Hewitt again. They just lost a very valuable customer for life.
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April 2022 by Carlos Perez
We have being using this company for about 3 yearsThey are quick and and know what they are doingI like to use James at the Elsmford location because he understands regular peoples hopes
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February 2022 by Ellen Isenberg
Good. Im going there today. This funny how this pop on my phone.
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April 2021 by Melissa Herreria
I have done my taxes with John at Jackson Hewitt and have nothing but great things to say about him. He explains everything and makes the whole process painless. I would never attempt to do my own taxes on my own and recommend THIS Jackson Hewitt location to all my friends and family. The office is always very clean and everyone that works for him is professional and friendly. Jim, who has been working at this location for as long as I have been a client, is also a great tax preparer and super friendly. At this point, they are part of our family.
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April 2021 by Andres Rodriguez
Great service and fast
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April 2021 by Milo M.
I made an appointment online. I received several reminders about my "drop off appointment" And, that more info would follow. More info didn't follow. The day of, I received a text prompting me to text #1 when I arrived. I texted #1 "Thank you for checking in! James will be with you shortly." I waited in my car for James's text.......... Nothing. I went in. The place was empty except for James and some other guy. Neither were masked. James made every effort to put the whole misunderstanding on me. I walked out.
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January 2019 by Stephen G.
I went to Jim for my taxes and he was very professional and knowledgeable. The office was warm and the other employees were very friendly and seemed competent. I was introduced to john, the owner and he had a very professional manner.
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May 2018 by R L.
My first question before scheduling an appointment to do my tax return with their office in Elmsford, NY, was whether or not this is a full time firm with full time accountants. Answer--Yes. Reality--No. My return was filed incorrectly. It had to be amended in writing so I had to go back to their office and file by mail. I ended up having to write a check instead of getting a refund. Now I have a new notice from for additional payment and I can't get anyone on the phone for assistance. This firm has cost me time, money, inconvenience, and unnecessary stress. I am extremely dissatisfied.