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January 2024 by Mike B.
Sold me (14) 3" landscape grates. They do not fit as advertised or look like small online picture. They only fit 1/4-1/3rd of the way into the drains and sit 1.25" high. This will destroy lawn mowers and injure workers. Then they had the nerve to expect me to pay a restocking fee and shipping both ways... leaving me with 47 cents from my purchase price of $51.64. They are total crooks, and do not take responsibility for mis-advertising their products. They should send me a return label and refund me fully or send me what was advertised... 3" grates... not 3 step grates that you need to cut up your drain system for to lower them 1.25" into the soil and then glue them in... because they fall out.
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November 2023 by Google user
Ordered a Reelcraft reel that showed a single hose on their website. The one I received had 2 hoses. So I was charged over $700.00 to return my 1438.00 purchase. 20% restocking fee and another 300 plus for shipping, HIGHLY RECOMMEND STAYING AWAY!!!!!
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May 2023 by zachery evans
Customer service sucks,, am trying to return a product is about impossible, they also charge hundreds of dollars in restocking fees.
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March 2023 by Kevin L.
I purchased a tool from Toolfetch and it did not arrive even close to specified date. I wanted to return tool because I did not care for the design. Tool has never been used and still has original packaging. I have never had a company make me jump through so many hoops to return a product. I will never use this company again.
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February 2023 by Helen Marley
Placed an order on February 8th, order arrived on February 10th!!! Was very pleased with the quick service. Called customer service for assistance before placing order and was very happy with the service. She took my info, looked into it and got right back to me with the information I needed.
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January 2023 by connie cassidy
We have ordered from Robert Murner in the past and he is great to work with. We just ordered another tool with Robert and highly recommend him. Robert is very professional, friendly and helpful.
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August 2022 by Relapse Z
I was stunned by the services provided by the employees at Tool Fetch. I ordered a table saw (e716) and the delivery was taking longer than usual. I called up, and Dean provided me with assurance that my saw was en route to my house, he provided excellent customer service and sent me information about my delivery status. It came the next day! I will proudly suggest and stand for Tool Fetch for any tool you may need to Fetch.
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April 2022 by GONZALO GARCIA
I ordered some fibre disc on their website showing 100 count per package .I thought it was too good to be true for the price.I ended up calling them to confirm price and quantity. spoke to sales rep on the 800 number. He did tell me that was correct. I did order two packages.I did receive two packages but in quantity of 25 not 100. called them just be transferred to the vender which they never answered straight to voice mail. AVOID BUYING FROM HERE.
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April 2022 by David Szymkiewicz
Damaged goods, dismissed as "cosmetic" . Still haven't received all of my original order. Waste of money. Don't use this company........ah yes you did offer me 40 dollars back from my 1600.00 dollar purchase...and yes I did except because it's the least you could do. EXCEPT...you haven't credited me the 40 dollars. I stand by my original review.
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March 2022 by John Rogers
This company has horrible customer service in my opinion and does not publish the local phone number of the building where they have a physical address so complaints can be properly filed. Instead, you call the toll free number on the website and get what I think is an internet troll to help you. Absolutely ridiculous. I am surprised to find out they have a physical address at all and I had to contact the chamber of commerce to get that local phone number. Oh, but I can go directly to social media through their website, because that is more important to them I guess than taking care of paying customers like me.
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March 2022 by O N
Very easy to work with, great customer service. Received product fast .
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November 2021 by Dave H.
This company promised delivery within days, charged my CC $207 on Oct 22 then sent me an email with a expected delivery date of Jan 2022. I canceled the order and have been trying to get a refund ever since. This is the absolute worst merchant I have ever dealt with. They claim they processed a refund and sent me a PDF of a company invoice as proof, meanwhile nothing is to be found on my Mastercard account. Here's my last email to their customer service: Are you serious? You did NOT complete a refund on the 27th to my Mastercard. Today is Nov 1. I have received many refunds on that card and they are at least listed as pending within 2 days. Maybe you refunded it to someone else's card. Your invoice is dated the 22nd, so what does that mean? It's a meaningless document. Your unjustifiable charge to my card on an item you promised to ship within days then changed to a Jan delivery date, that charge hit my card the very next day. I don't believe you are being honest with me. Your company is either criminal or criminally incompetent. I will be sure to share my experience on every review site available. update 11/5/21: I never received a refund from Toolfetch, so I had to file a dispute with Mastercard who resolved it in my favor and posted a permanent credit to my account.
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October 2021 by Daniel Tal
The vast selection of products, useful information from reps and ample savings have been fantastic for every order of 3+ years! I have been using ToolFetch for a commercial business, and confidently can say I haven’t looked back since. The biggest help from the team and personal sales rep (Rob M.) I’ve encountered is a great communication base, product recommendations for different applications, and even timely reminders based off previous orders. Any issues that may arise with an order (mainly due to shipping issues of 2020) were swiftly corrected by the team and helped to find another viable solution. Hard to top great products and customer service that’s eager to help!
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October 2021 by NATUREZ TOUCH
Toolfetch is awesome and my sales rep Robert M. serves as the best go to contact for all of my needs!Thanks Toolfetch team!
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October 2021 by Rick Sander
Received my package quickly no issues.