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December 2023 by Sevonne Robinson
I've had such a terrible experience with UPS.So I sent my package and it shipped. And someone wasn't there to pick it up. And after they attempted to deliver it. I got a notification saying that the package is damaged and that was on november 20, 2023. I don't know how they could have damaged it when it was packed properly and in the description it says glass door. And no matter how much I call to find out what was damaged in details they wouldn't tell me. And they wrote a letter basically saying that It's my fault and they will not be reimbursing me. And they Are just going around around In circles are not telling me what I want to know and finally today on the 30th of December it was delivered with both sides of the Door shattered.
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May 2023 by Michael Caseau
Lazy driver thought he was slick noting my package as “attempted delivery,” when he was nowhere near my building. He was waiting down the block drinking water while I saw from my window — he didn’t step one foot out of the truck and drove off. I have a heavy dockage that requires a signature so these drivers think they can be slick by routing the work until the next day! Today was the only day I could accept this package and I’m in a wheelchair!Somebody get in contact with me from the sorting facility to call the driver!
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April 2023 by Jo Herzberg
I do t have access to a printer. Neither does UPS store. But the gentleman was beyond helpful, manually taking care of the mailing for me, which was above and beyond his duties. I really appreciate it him taking the time to do it, and his attitude was excellent.
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April 2023 by Dead Angel
I am very frustrated with it situation. looking forward to new way for you guys to improve service and delivery
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March 2023 by Pamela Diaz
If I could give no star I would. ALSO, If I could choose who my sender ships with, I would NEVER choose UPS. Every single other parcel delivers to my house or I can easily pick up from their office. Every time it’s with UPS I have to continuously run around, back and forth and then the package goes missing…
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March 2023 by Taylor Diaz
Please do not have your package held here. The actual people are “giving away your package to other people.” I went to pick up my package that I had rerouted to this location and the man there said someone just came to pick it up, with my id and a con Ed bill(who does that, shady right there). Then as soon as I stepped out this same man marked the package as delivered to my house. I had to get a police report and go through an entire claim process where no one is held accountable for the shady practices being done here. Horrible experience and I honestly am just leaving this review on the off chance someone checks reviews before changing delivery to this location. No accountability, a belligerent man who clearly was involved in the theft of my package.On top of it all, when you file a claim the location conducts a search of the package. How ironic when I check the status of my claim online it stated that it was closed and the package had been found. I end up all ups to their off shore call centers who can hardly speak English to find out where the package was, when they contact the location, the location stated they were actually still looking for the package and REOPENED THE CLAIM. Had I not been checking it would have been brushed off. Completely shady operations, I don’t know why their loss prevention (if they even have it) is not doing a full investigation into the practices of this location.Just don’t get your package shipped here.
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January 2023 by djjingo1
Within two weeks your usps expires driver delivered two on my packages to the wrong location, it when to the jail not the hospital and When I look it up it says delivered to Valhalla, where in Valhalla? Valhalla is the town not a location.And no one at ups is taking responsibility.
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December 2022 by Mike Vargas
Someone at my home mistakenly gave my return package without the documents needed to return to the UPS driver. I called the Elmsford location and spoke with Shelly who contacted the driver to explain this situation. I was able to drop off the documents needed to return the computer.Thanks to Shelly who gave me several phone numbers so I could keep in contact until this was resolved. Thanks to the driver for pulling my computer so I could add the docs. Thanks to the gentleman who I left the documents to give to Shelly. I got the money back yesterday.I could tell how busy they were as it is the holidays but they were so professional and so friendly during a stressful time. Thank you all!
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December 2022 by yanirys gonzalez
This is the worst UPS location. Who takes a lunch brake and closes the store for 2 hours everyday. Customer service is horrible.
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November 2022 by James Hansen
You probably only get reviews when someone has a problem. I see this location on my shipment tracking history often, and they do a good job.
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October 2022 by juli vela
Horrible place. I went there last week and the security guard was such a nasty individual. He should be fired. UPS is a great company, just not sure where did they find that security guard. Don't understand how someone can be that rude and nasty.
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October 2022 by Sheba Gemini
I don’t know if it’s a coincidence but my family members packages been missing and unable to track. We suspect that the driver which are probably pro at stealing people stuff are doing this mystery. They can see the description of the item and what company it came from and they’re interested. My packages supposed to arrive 1-2 expedited shipping. 8 days later still missing when they delivered a piano same day. I guess it’s easier to miss or steal a smaller package. So sketchy I went to the warehouse also and asked if they have my package somewhere. I wanted to track the driver or truck itself because I am not playing. This is frustrating having to track and chase a package when it’s being toyed around. I have the app and track and then all of a sudden the tracking stopped when it’s supposed to be out on delivery. Seriously. My brothers package marked delivered he never got his watch! See they look at your package description and see what they can take. They target specific address! I wish I can control where the company sends my package not UPS! I can’t trust the bad apples that work. I won’t stop until I catch that driver that marks delivered and keeps to himself.Response to owner?! : not sure how you are going to help me I called different numbers being passed to me. I found the company address and number here on google. They outsourced it to different countries so it’s useless to keep making different calls it’s just dragging. I reported it and they are sending me another item hopefully it will arrive safely at my hands! Cause if not I’m definitely camping and going to catch the thief. Even if I have to call out of work! I have packages due tomorrow and I continue to track them! If they mysteriously stop and disappear again then someone needs to really get their A game. What’s the purpose of the app then?! You have a reputation to provide service to people so they can trust you! Not the other way around. I’m going to do my investigation because this couldn’t have been a coincidence. Someone is covering up all these mishaps and delivered marks. News 12 or ABC 7 might take up this issue.
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August 2022 by Chloe Brooks
I’m a new employee and I’ve recently gone to my first day and was told to come the following day at 4:15 but I wasn’t told whether it was a.m or p.m and I was told to connect my manager but I have no contact for he or she. If there’s anyway you could help me It’ll be very appreciated. I have access to workday also
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July 2022 by Jenni Cheers
Just dropped off a package to be shipped and the man behind the counter couldn't have been nicer or more helpful. I was in and out in two minutes.
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March 2022 by Chris Robins
If you need to ship a package and don't want to pay the high-priced UPS store rates, use the customer center location. Fast, easy, friendly service at much more reasonable prices.
